Customer Success Manager

• Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency
• Drive customer retention, proactively reduce churn, resolve high-risk scenarios, and partner with Sales on expansion and upsell opportunities
• Partner with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction
• Establish and lead structured, high-touch communication cadences with assigned accounts
• Host webinars, strategic best-practice sessions, feature demos, and release training
• Establish, track, and iterate on key success metrics using data insights
• Identify customer risks or bottlenecks and mobilize internal resources to safeguard account health
• Serve as the voice of the customer by analyzing quantitative and qualitative feedback to help Product and Support teams enhance the customer experience

Junior Customer Success Manager

• Design, execute, and scale client success programs to elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency
• Drive customer retention, proactively reduce churn, resolve high-risk scenarios, and partner with Sales on expansion and upsell opportunities
• Partner with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction
• Establish and lead structured, high-touch communication cadences with assigned accounts
• Host webinars, best-practice sessions, feature demos, and release training
• Establish, track, and iterate on key success metrics using data insights
• Identify customer risks or bottlenecks and mobilize internal resources to resolve concerns and safeguard account health
• Analyze quantitative and qualitative customer feedback to help Product and Support teams enhance the customer experience

• Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency
• Drive customer retention, proactively reduce churn, resolve high-risk scenarios, and partner with Sales on expansion and upsell opportunities
• Partner with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction
• Establish and lead structured, high-touch communication cadences with assigned accounts
• Host webinars, best-practice sessions, feature demos, and release training
• Establish, track, and iterate on key success metrics using data insights
• Identify customer risks or bottlenecks and mobilize internal resources to safeguard account health
• Serve as the voice of the customer by analyzing quantitative and qualitative feedback to help Product and Support enhance the customer experience

• Execute end-to-end lead nurture, conversion, recycle, and win-back journeys across the SaaS funnel
• Manage lead scoring, segmentation, automated follow-up, and sales-assisted follow-up
• Partner with a multi-national sales team to define lead management, routing, and handoff criteria
• Refine sales and marketing cadences to maximise conversion and shorten sales cycles
• Design and operate recycle and win-back flows for stalled or lost leads
• Manage Salesforce workflows, automations, and data hygiene between lead management and CRM software
• Ensure accurate lead tracking, attribution, and reporting across markets and products
• Adapt nurture, recycle, and win-back content and cadences for multiple markets and languages
• Track and report lead funnel performance and provide Sales and leadership visibility into pipeline health
• Report to the senior B2B marketing manager

Senior B2B CRM Executive – Leads Management

• Translate business and campaign needs into clear technical designs across Braze
• Set up and maintain data flows, REST APIs, Webhooks, and connectors between data systems
• Build customized multichannel workflows, personalization logic, liquid templates, and audience segments
• Create real-time attributes, event metrics, and streaming audiences to activate in Braze
• Provide daily technical support, fix data issues, and help campaign teams solve complex edge cases
• Monitor campaign technical performance, email deliverability, and event processing integrity
• Write up-to-date technical documentation and integration diagrams for workflows
• Connect data pipelines directly to live campaigns to enable real-time customer experiences
• Improve email deliverability, inbox placement, and message health across European markets
• Contribute to cross-functional projects such as the Semantic Event Layer
• Identify technical improvements in data schemas and event payloads
• Share technical knowledge with CRM marketing teams

CRM Technology Specialist – 9-month FTC

• Analyseren van CRM-, marketing-, data- en klantstrategieën en identificeren van kansen
• Ontwikkelen van CRM-strategieën, use cases, prioriteiten en roadmaps
• Adviseren over marketing automation, CDP, data, personalisatie, AI en omnichannel customer engagement
• Begeleiden van trajecten van analyse en advies tot implementatie
• Data en analytics gebruiken om klanten verder te helpen
• Verzorgen van workshops, presentaties, QBR's en trainingen
• Samenwerken met klanten aan campagnes en customer journeys
• Signaleren van commerciële kansen en vertalen naar vervolgtrajecten
• Klant- en marktinzichten delen met Sales, Customer Success en Product
• Strategische sparringpartner zijn voor klanten
• Rapporteren aan de Commercieel Directeur

CRM Consultant

• Ensure Fluke FPC customers' expectations are met or exceeded through products and solutions
• Develop an in-depth understanding of FPC Key Account customers and their business needs and goals
• Identify upsell opportunities and preserve recurring revenue
• Help craft Fluke's customer success strategy
• Build strong relationships with Fluke customers
• Establish trusted-advisor relationships with Fluke FPC customers
• Increase adoption, ensure retention and grow revenue within key accounts
• Develop customer success plans outlining critical success and growth factors
• Work with all organizational levels internally and with external partners
• Collaborate, problem solve and strategize with the team
• Perform other related duties as assigned

Customer Success Specialist, Spanish, Italian

• Serve as the main point of contact for a portfolio of hotel clients throughout the customer lifecycle
• Conduct regular business reviews and create success plans to assess product usage, uncover growth opportunities, and align with client goals
• Deliver product training and strategic workshops to help hoteliers optimize operations using RoomRaccoon
• Collaborate with Sales, Implementation, Product, and Support to ensure a seamless customer journey
• Own renewal processes within the account portfolio
• Identify opportunities for tier upgrades and product add-ons such as Payments, RevPlus, and other modules or features
• Present and demo product add-ons and new features in a consultative, value-driven manner
• Track account health, engagement metrics, and usage data to uncover revenue potential
• Monitor customer satisfaction, usage trends, and feedback to detect churn risks
• Develop and execute proactive retention strategies
• Guide customer conversations toward win-win solutions

Customer Success Manager – German Speaking

• Manage a portfolio of enterprise customers to maximize the value of Mistral’s full-stack AI solutions
• Build trusted relationships with key stakeholders and tailor solutions to business objectives
• Lead customer onboarding, adoption, and ongoing engagement
• Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn
• Collaborate with Sales on upsell and cross-sell opportunities
• Partner with Product and Engineering to gather customer feedback and influence the product roadmap
• Develop and deliver customer training, enablement programs, and best practices
• Conduct regular business reviews (QBRs)
• Advise customers on leveraging Mistral’s AI solutions to achieve business outcomes
• Work with Support and Product teams to ensure seamless experiences from deployment to production
• Create and execute customer success plans with KPIs, timelines, and measurable outcomes
• Advocate for customer needs in product and strategic discussions
• Share customer insights with Product, Sales, and Engineering teams
• Clear deployment and adoption obstacles to accelerate time-to-value
• Support renewals, contract negotiations, expansion discussions, and internal coordination

Customer Success

• Relatiebeheer van salonpartners en hen kennis laten maken met Treatwells visie om de schoonheidsindustrie volledig online te brengen
• Partners ondersteunen bij het adopteren van salonsoftware
• Klanten stimuleren om online te boeken
• Onboarding van partners en hen motiveren de salonsoftware volledig te gebruiken
• Nieuwe functies communiceren en doorlopende training bieden
• De algehele prestaties van locaties verbeteren en proactief werken aan het verbeteren van beautysalons
• Vragen en klachten van partners tijdig beantwoorden via e-mail of telefoon
• Extra functies aan partners upsellen en B2B-inkomsten verhogen
• Partnertevredenheid, betrokkenheid en retentie onderhouden
• Langdurige partnerschappen met salons onderhouden en versterken
• Processen van partners adviseren en optimaliseren