Customer Support

• Serve as the main point of contact for clients
• Answer incoming calls and return messages the same day
• Give clients clear, honest updates on case status
• Coordinate with the paralegal team to identify and obtain needed file information
• Proactively request missing documents, signatures, and information and follow up until received
• Guide clients through questionnaires and paperwork by phone
• Maintain accurate contact notes in the case management system
• Monitor client communication to ensure no client goes without follow-up
• Report to the firm's Legal Administrator, with the Managing Attorney

Explore Bilingual Customer Support, Client Relations Coordinator at Carbon Law Group. Review requirements and application details.

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