Customer Support

• Monitor clients' social media properties
• Review and process content and data, including moderating, classifying, responding to, and engaging with comments, messages, and other content
• Apply company guidelines using the company's application and designated tools
• Escalate possible social media crises to the designated company contact
• Respond to public comments using sound judgment, context awareness, and appropriate brand tone
• Manage direct messages and private support conversations end-to-end
• Use a CRM to review customer history, track cases, and document outcomes
• Support account and login issues, subscriptions, billing, refunds, cancellations, retention conversations, access, downloads, installations, and troubleshooting
• Provide basic product guidance and technical triage, escalating when needed
• Use AI-assisted drafting tools while ensuring messages are accurate, empathetic, and safe
• Follow escalation paths for high-risk issues, sensitive topics, and VIP situations
• Contribute to consistent quality across shifts

Explore Spanish Bilingual Content Processing Specialist – Customer… at BrickBrands. Review requirements and application details.

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