Customer Support

• Serve as the primary point of contact for customers, property owners, contractors, and project stakeholders
• Conduct customer outreach and coordinate project communications
• Obtain property access and work authorizations
• Resolve customer concerns
• Support Gas Vegetation Management programs through field inspections and vegetation documentation
• Perform utility locate-and-mark activities
• Collect GIS data
• Prepare reports and project documentation
• Maintain accurate records
• Ensure compliance with utility, client, regulatory, and company requirements
• Promote safety, quality, and customer service

Land Agent – Customer Support

• Deliver concierge-level, white glove support to customers
• Interact with, support, and build relationships with account managers, field application scientists, and technical support specialists
• Respond to and resolve product, service, and order inquiries via email, chat, and phone
• Identify problem causes, collaborate with stakeholders on solutions, present solutions to customers, and follow up on satisfaction
• Process and validate sales purchase orders and resolve errors
• Provide product guidance, ecommerce website assistance, and order-status information
• Monitor key account orders in the production pipeline and provide proactive updates to internal stakeholders
• Generate sales quotes for sales representatives in Salesforce quote-to-cash system
• Comply with applicable QMS/ISMS standards, regulatory requirements, customer requirements, and established policies and procedures

Customer Support Representative

• Launch and run Voice of the Customer and Voice of the Partner programs with strategic accounts and top distributors
• Baseline CSAT/NPS-style measures and report improvement priorities to executive leadership
• Design and run a tiered service model for strategic, growth, and long-tail customers
• Serve as executive escalation point for critical customer issues
• Converge processes, SLAs, scorecards, and CRM/ERP systems into a global Customer Experience playbook
• Maintain ISO audit readiness and codify an M&A integration playbook
• Own order accuracy, on-time delivery, response time, order-to-cash cycle time, and error/rework rates
• Establish predictive service using order-health scoring and at-risk account flags
• Use AI and RPA to automate routine work and expand portal self-service
• Quantify Customer Experience contribution to commercial Rev/OPEX productivity
• Deliver accurate ship-and-debit, price protection, stock rotation, and POS/POR reporting
• Equip distribution partners with training, portal capability, and data
• Partner cross-functionally with Sales, Applications, Business Units, Supply Chain, Finance, Pricing, Revenue Operations, IT, and Distribution
• Feed customer health, backlog trends, and expansion signals into forecasting and account plans
• Lead and develop a global team of 15–20 Customer Experience Specialists and team leads
• Build a career ladder and succession plan with internal-ready successors

Director, Customer Experience

• Serve as the primary point of contact for assigned key customer accounts and market segments
• Process customer orders accurately and timely in the ERP system, ensuring compliance with pricing, specifications, and policies
• Monitor order status end-to-end and proactively communicate updates, changes, or delays to customers
• Resolve customer inquiries and service issues efficiently, coordinating with internal teams as needed
• Escalate complex or high-risk issues appropriately while maintaining ownership through resolution
• Collaborate with Sales, Planning, Production, Logistics, and Quality to support customer requirements
• Maintain accurate customer data, pricing, and documentation within ERP/CRM systems
• Meet established performance metrics, including order accuracy, responsiveness, and customer satisfaction
• Apply advanced product, system, and process knowledge to manage complex accounts independently
• Demonstrate professionalism, accountability, and adherence to company policies and service standards
• Perform other duties as assigned

Customer Care Advocate II

• Greet and assist customers for import operations
• Prepare, review, organize, copy, and distribute documentation before flight arrivals and departures
• Travel to the Airport Operational Area to retrieve or deliver flight documents
• Notify brokers or freight forwarders about shipment arrivals or warehouse holds using the Master Airway Bill
• Assist customers retrieving documents and freight
• Collect charges and document payment methods
• Process Customs Out proof of delivery for every transaction
• Assist with completing Master Airway Bills for over-the-counter shipments
• Confirm bookings are accepted
• Confirm mandatory TSA screening
• Verify Dangerous Goods compliance with aircraft limits and follow procedures for Dangerous Goods shipments
• Capture Air Waybill information in airline systems
• Manifest flights using warehouse information
• Print and deliver flight manifests, cargo pallet messages, deadload, and NOTOC documents to aircraft
• Verify post-flight inventory against documents
• Maintain and file pertinent documents and records
• Prepare irregularity and weekly import/export statistics reports
• Answer incoming calls and respond to emails
• Maintain security requirements under Airport Police, TSA, and United States regulations

Air Cargo Customer Service Agent

• Oversee the full order-to-cash process, customer order management, CRM administration, and sales operations support
• Manage order verification for products, product upgrades, service upgrades, demo kits, and internal and external requests
• Ensure timely and accurate processing of customer orders while maintaining customer satisfaction
• Manage relationships with external vendors and service providers supporting customer service operations
• Identify process improvement opportunities and implement best practices within order management and customer service functions
• Monitor inventory levels and coordinate with Manufacturing and Supply Chain to support product availability and fulfillment
• Conduct inventory forecasting and monitor backorders, lead times, and supply constraints
• Investigate and resolve order-related issues, discrepancies, and customer concerns
• Partner with Manufacturing, Supply Chain, Field Sales, Finance, and Quality to support business objectives
• Support the implementation, enhancement, integration, and ongoing optimization of Salesforce and related business systems
• Maintain accurate records, reports, and documentation within Microsoft Excel, MasterControl, Salesforce, and other business applications
• Manage Field Sales credential verification through MasterControl
• Audit device tracking processes within MasterControl and coordinate corrective actions with the Quality team
• Support department initiatives and special projects as assigned
• Supervise one Customer Service Representative, providing day-to-day direction, workload prioritization, coaching, development, and performance management
• Ensure customer inquiries, escalations, and operational issues are addressed accurately, consistently, and promptly
• Perform other duties as assigned

Customer Service Manager

• Receive and stock weekly and emergency replenishment shipments
• Inspect replenishment shipments to ensure correct quantities and products have arrived on site
• Complete inventory cycle counts weekly or quarterly to ensure accurate inventory levels in vendor managed inventory software
• Maintain vendor managed inventory areas so they are clean, safe, organized, and accurately labeled
• Resolve on-site customer issues promptly and accurately
• Work with others in a team environment to accomplish organizational goals and resolve on-site issues
• Interact with customers face to face regarding their on-site needs and forward those needs to the sales team
• Communicate regularly with the sales team and customers as needed
• Meet established individual and team metrics and company standards
• Complete administrative tasks on non-scheduled stock days, up to 2 hours per week
• Maintain indirect responsibility for product quality
• Perform other duties as assigned

Location Support Specialist

• Receive customer orders and ensure order setup and materials dispatch match customer needs
• Manage call-in orders and ensure calls are answered in a timely manner
• Set up orders and dispatch material sales based on customer demand
• Own assigned list-price customers and develop customer relationships
• Develop and manage retention strategies for assigned customers to improve margins across aggregate and asphalt operations
• Recapture lost sales through on-time submittals, scheduling efforts, and customer relationships after bid day
• Recapture lost customers through outreach in coordination with the sales team
• Provide customer service for credit card charges, invoice inquiries, and ticket inquiries
• Coordinate submittals and quality documentation while maintaining materials quality standards
• Provide quotes and pricing in coordination with the sales team
• Collaborate with Operations staff to confirm orders and schedule effectively

Customer Experience Representative

• Provide Level 1 and 2 customer service via phone and email for SHP Home Health and Hospice web-based software and integrations
• Triage and escalate complex or high-priority technical issues
• Ensure timely and thorough follow-up on customer issues
• Manage support cases using the CRM system with detailed and professional documentation
• Utilize internal resources to advance skill development and consistency in client service standards
• Participate in special projects or cross-functional initiatives as assigned by the Support Manager
• Contribute to a positive, energetic, and culture-perpetuating team
• Adhere to HIPAA guidelines

Customer Support Specialist

• Negotiate and develop business with new and current clients
• Market Robert Half’s services via telephone, video, and in-person meetings with hiring managers and decision-makers
• Recruit, interview, and match administrative and customer support professionals with client projects, contract assignments, and contract-to-full-time opportunities
• Manage ongoing engagements to deliver outstanding customer service to clients and candidates
• Provide ongoing communication and career guidance to candidates
• Participate in local trade association and networking events to increase Robert Half’s presence in the local business community

Customer Support jobs in California