Customer Support

• Monitor Zendesk tickets and manage inbound client and collector communications, including escalations
• Request client documentation and action confirmations for debtor account reviews
• Provide client-supplied information to the collections team and maintain accurate system records
• Review and apply account payments according to remittances and payment history
• Validate payment files for formatting, required fields, and processing accuracy
• Process manual claims and ensure required documentation is included
• Process credit card payments using client systems
• Audit claim submissions for accurate data entry and file creation
• Support clients with data-feed downloads, document retrieval, payment verification, and posting
• Publish and update operating procedures and training materials
• Identify process improvements and propose ideas
• Collaborate across countries and cultures
• Support Operations Support projects and act as backup to department members
• Maintain professionalism and confidentiality
• Perform other duties as requested

Operations Support Specialist II

• Coordinate incoming support requests and ensure customers receive prompt, helpful answers.
• Handle complex or sensitive customer issues and follow them through to resolution.
• Review support conversations and coach the team on accuracy, empathy, and professionalism.
• Track response times, resolution rates, customer satisfaction, and support quality.
• Create clear processes, training materials, and knowledge base resources.
• Help onboard and train new support team members.
• Work with Customer Success, Technology, and Refunds teams to resolve issues and improve workflows.
• Identify opportunities to use automation and technology to make support more efficient.
• Ensure customers receive fast, complete answers and reduce repeat contacts and unnecessary escalations.

Senior Customer Support

• Atender y dar soporte a clientes de grandes marcas a través de canales omnicanal
• Proporcionar servicios de atención al consumidor y soporte técnico
• Captar clientes y ofrecer soluciones digitales, análisis, back-office y otros servicios especializados
• Asegurar interacciones positivas y una experiencia única con la marca
• Desarrollarse profesionalmente dentro de Teleperformance

Representante de Servicio al Cliente, Inglés B2+

• Atender clientes por llamadas y WhatsApp
• Gestionar PQR, agendamientos, refinanciaciones, cambios de cuotas y servicios
• Realizar venta cruzada a clientes con cupo disponible
• Pasar los clientes interesados al equipo comercial

Servicio al Cliente – Lunes a Sábado, Chat y Teléfono

• Handle inbound customer support calls from U.S.-based customers
• Assist with product questions, troubleshooting, order-related inquiries, and general support needs
• Provide patient, empathetic, and easy-to-understand guidance
• Adapt communication style to customer needs and product familiarity
• Learn and maintain knowledge of a large and diverse product catalog
• Stay current on product updates, training materials, procedures, and internal process changes
• Identify customer needs and guide them toward appropriate solutions
• Confirm customer understanding and communicate next steps
• Document customer interactions and relevant information accurately
• Collaborate with internal teams when assistance or escalation is required
• Provide occasional support to Spanish-speaking customers when needed

Customer Support Specialist

• Independently manage buyer-seller messaging across an assigned book of Amazon client accounts
• Own end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon
• Coordinate return and refund decisions with brand management
• Synthesize defect patterns, listing accuracy gaps, and image/copy mismatches and hand them off to Listing and Case Specialist teams
• Identify complaints rooted in FBA issues and route them to the FBA Resolution team with documentation
• Use structured escalation paths with Amazon for complex buyer-seller disputes
• Act as an SME or Trainual content owner for at least one Customer Service function
• Provide day-to-day casework guidance to Customer Service Specialist I peers
• Monitor Amazon buyer-side policy changes using blogs, LinkedIn, and seller forums
• Maintain or exceed department performance standards
• Perform other duties as assigned

Customer Service Specialist, E-commerce

• Provide prompt, detailed, empathetic, customer-oriented support
• Assist customers with basic to complex inquiries via email, live chat, and phone
• Learn the product's features and usage details
• Build support and trust with the customer support team
• Understand how customers use Sezzle services and provide feedback to Product and Development teams
• Advocate for customers and identify improvements to products and processes
• Seek solutions to customer needs, communicate trends to leadership, and suggest innovative customer-focused solutions

Customer Service Agent

• Coordinate incoming support requests and ensure customers receive prompt, helpful answers.
• Handle complex or sensitive customer issues and follow them through to resolution.
• Review support conversations and coach the team on accuracy, empathy, and professionalism.
• Track response times, resolution rates, customer satisfaction, and support quality.
• Create clear processes, training materials, and knowledge base resources.
• Help onboard and train new support team members.
• Work with Customer Success, Technology, and Refunds teams to resolve issues and improve workflows.
• Identify opportunities to use automation and technology to make support more efficient.

Customer Support Team Lead

• Provide exceptional customer support via phone, email and live chat
• Assist guests, hosts and business partners with access, booking, account and billing enquiries
• Resolve customer issues from first contact through to resolution, taking full ownership of each case
• Handle time-sensitive operational incidents and occasional GuestCare enquiries
• Make outbound calls to customers and partners to gather information and coordinate resolutions
• Prioritise multiple conversations and cases based on urgency and impact
• Work closely with Operations, Technical Support and other internal teams
• Document all interactions and actions taken within internal systems
• Use sound judgement when handling situations outside standard processes
• Contribute ideas that improve processes, products and customer experience

Bilingual Customer Support Representative – ENG, ES

• Ensure RynohEscheat Pro clients are properly set up in Rynoh, including bank accounts, holders, Pro Letterhead, and imports
• Perform daily escheat due diligence, including creating and sending due diligence letters, responding to payee requests, updating transactions with notes, and contacting clients for check reissues
• Conduct quarterly compliance reviews and maintain the escheat database
• File state NAUPA reports as assigned
• Apply general knowledge of the escheat module, requirements, and troubleshoot and correct errors
• Handle duties assigned by the manager with little to no supervision
• Maintain awareness of RynohLive software functions to answer customer questions and troubleshoot problems
• Coordinate and execute escheat tasks for RynohEscheat Pro clients and communicate with clients and escheat payees

Customer Support jobs in Colombia