Customer Support

• Act as an inbound point of contact for all dealers across digital initiatives for sales and service
• Handle incoming calls and emails and respond within designated timeframes
• Maintain accurate records of dealership interactions
• Build relationships with dealers remotely via phone
• Execute phone and email communications to dealers
• Support dealers with issues and resolve vendor, billing, and D2C2 questions
• Support dealer enrollment in program solutions
• Support field personnel with process and team contact questions
• Work with vendor partners to close outstanding cases
• Assist with ad hoc projects
• Assist dealers with implementation of digital marketing plans
• Quarterback ongoing technical support requests
• Coordinate dealer website customizations
• Escalate key vendor issues for dealers
• Support Brand/Aftersales teams in executing go-to-market strategies across website and digital advertising, consumer marketing, leads, service, digital signage, social/reputation management, and other digital services
• Expand dealer adoption and utilization of brand/aftersales digital programs
• Maintain accountability for participation and performance KPIs
• Increase dealer satisfaction with digital initiatives and service providers

Digital Support Specialist

• Serve as the first point of contact for members reporting losses
• Guide members through the claims process with professionalism, empathy, and efficiency
• Take first notice of loss (FNOL) for all policy products
• Handle inbound claims inquiries by phone, the ACG website, and other sources
• Identify non-complex claims for one-touch adjudication upon intake
• Determine the type and extent of loss and validate reported facts
• Review legal and police/fire reports as necessary
• Interpret policy language and apply coverage to authorize or deny claims
• Initiate services and resolve issues related to car rental, vehicle repairs, and non-complex homeowner claims
• Initiate and create payments
• Settle or recommend claim settlement values within specified limits
• Identify additional claim exposures and create sub-claims
• Refer files for investigation when warranted
• Inform insureds of coverage decisions
• Respond to claimant inquiries and explain payments
• Document claim files
• Review and adjust open and closed reserves consistently with exposures
• Identify salvage and subrogation potential
• Close claims in a timely manner
• Ensure compliance with state regulations
• Provide members with basic information about claims procedures
• Promote customer satisfaction and meet customer service goals and standards
• Navigate claim processing systems and information sources, including FACTS, CPS, Point of Sale, IPM, intranet/internet, manuals, and call center models
• Work remotely from a home office for most day-to-day operations and report in-office or travel for duties, meetings, collaboration, or team building as specified by leadership

Claim Customer Service Representative

• Work directly with Stryker Medical Account Managers to ensure complete customer satisfaction
• Enter capital orders and manage orders from conversion through customer delivery
• Provide two to three sales regions with order entry, conversion, order management, expedites, temporary requests, warranty replacements, sample orders, and troubleshooting support
• Communicate with sales representatives, regional managers, and internal teams including IBP, Schedulers, Accounts Receivable, Service Parts, and Marketing
• Answer incoming Account Manager calls and emails
• Relay customer and sales-force communications to internal teams regarding order management and scheduled capital-equipment delivery dates
• Follow standardized order-entry processes to ensure order accuracy
• Maintain records according to Stryker specifications
• Follow company, departmental, and regulatory procedures; identify and record productivity issues
• Build relationships and foster teamwork across teams and departments

Sales Support Representative – 1st Shift

• Serve as a high-level product support representative for dealers within the assigned territory
• Build positive relationships with the dealer network and customers
• Train dealers on customer delivery, pre-start inspections, periodic machine inspections, software updates, system downloads, warranty claim procedures, and spare-parts ordering and stocking
• Assist dealer mechanics with advanced troubleshooting and repair procedures after technical call-center remote assistance is exhausted
• Examine and evaluate warranty claims, particularly defective major components
• Evaluate dealer capability to support Liebherr machines, including technician skills, training plans, tools, and parts support
• Analyze dealer-specific training needs for continuous service-support improvement
• Follow up on field-modification completions
• Hold regular dealer meetings to address issues and concerns
• Provide upper management with detailed reports on daily activities, machine issues, dealer activity, and customer concerns

District Support Representative

• Typeset and format international study guides in multiple languages using Adobe InDesign
• Prepare and format document layouts tailored for international translations, ensuring visual consistency
• Assist with communications strategies and outreach to promote international guides targeting language networks and users
• Provide hands-on assistance with line editing, proofing, typesetting, and formatting English study guides in coordination with the Global Coffee Break content coordinator and vendors
• Perform routine administrative tasks and document management
• Create social media content and digital assets for Global Coffee Break
• Perform other duties as assigned

Content Support Specialist

• Negotiate and develop business with new and current clients
• Market Robert Half’s services by telephone, video, and in-person meetings with hiring managers and decision-makers
• Recruit, interview, and match administrative and customer support professionals with client projects, contract assignments, and contract-to-full-time opportunities
• Manage ongoing engagements to deliver outstanding customer service to clients and candidates
• Provide ongoing communication and career guidance to candidates
• Participate in local trade association and networking events
• Increase Robert Half’s presence in the local business community

Talent Manager – Administrative, Customer Support

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
• Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform data entry.
• Manage incoming and outgoing phone calls to assist courts and customers.
• Relay updated information from courts to process servers and customers.
• Collaborate with team members to identify root causes and process inefficiencies.
• Navigate and understand court dockets; download court documents and import them into the internal application.
• Perform other job-related duties as assigned.

Court Support Specialist

• Facilitate quality and accurate quotations, purchase orders, and work orders
• Provide prompt, courteous, and professional responses to customer requests
• Maintain and grow sales from current active and past non-active customers
• Prospect new business
• Enter orders accurately into Oracle
• Coordinate scheduling and delivery for multiple plant sites
• Provide product knowledge and answer customer support questions
• Handle claims, account reconciliation, and transactions
• Communicate timely with the appropriate function
• Accept inbound calls to assist with basic customer needs
• Liaise between manufacturing and customers
• Learn the designated commercial/industrial product line
• Prepare quotes to assist Outside Sales

Customer Service Representative

• Gain broad exposure across the IVS division while supporting initiatives in medical education, consultant engagement, and professional society partnerships
• Coordinate educational programs and manage consultant relationships and contracting activities
• Support industry events including trade shows, workshops, cadaver labs, and symposiums
• Collaborate with marketing, sales, compliance, legal, and R&D teams to deliver a seamless customer experience
• Build and maintain relationships across sales, marketing, Medical Education, Customer Experience, and other cross-functional stakeholders
• Support product, procedural, and competitive landscape engagement objectives
• Develop and enhance educational content and programs using HCP insights, customer feedback, and cross-functional collaboration
• Coordinate Medical Education programs, including logistics, content delivery, trade show support, and exhibit management
• Provide input on workstreams, adapt programs to customer needs, and drive program effectiveness
• Define, track, and evaluate key performance metrics
• Support the consultant network by maintaining relationships, SharePoint sites, dashboards, invoices, applications, and consultant profile information

Customer Experience Associate

• Perform day-to-day customer service activities within hospital revenue operations for an assigned Patient Business Services location
• Handle self-pay and insurance billing and collection inquiries, requests, and related revenue cycle functions
• Assist patients with billing issues, including setting up payment plans
• Respond to complaints, problems, and general inquiries in a timely and efficient manner
• Document customer complaints, issues, interactions, actions taken, and results in appropriate systems
• Track customer service encounter trends and recommend issue resolutions to the supervisor
• Independently resolve or escalate customer complaints and issues to the Supervisor Customer Service
• Perform customer service communication and follow-up processes
• Submit, track, trend, and report customer service activities to key stakeholders
• Perform other duties assigned by the supervisor
• Maintain knowledge of applicable laws, regulations, Trinity Health compliance requirements, Code of Conduct, policies, and procedures

Customer Support jobs in Michigan