Customer Support

• Employ a solutions approach to resolve and answer customer inquiries through troubleshooting and basic product knowledge
• Develop basic understanding of mechanical, electronic, and software products, especially mobile applications, networking components, user credentials, and electronic devices
• Develop working knowledge of catalogs, manuals, instruction sheets/templates, and price books
• Troubleshoot technical problems primarily by phone, with support via email and instant messaging
• Identify customer needs and explain intermediate solutions customers can understand and implement
• Perform primary root-cause analysis of products returned by customers
• Address interactions through successful resolution or escalate as required
• Perform logical troubleshooting, including coaching customers through voltage and current measurements and advising on networking requirements
• Populate CRM and knowledge databases with product problem solutions
• Generate, update, and create service request tickets for communications
• Maintain awareness of Allegion policies, guidelines, and procedures
• Support cross-functional teams as required
• Meet management-defined service level agreements
• Perform additional duties assigned by the manager

Product Support Representative – Software

• Handle and resolve incoming phone calls from patients, insurance carriers and/or physician offices
• Handle a large volume of calls expeditiously
• Attempt to collect full payment from patients or guarantors
• Establish payment arrangements according to guidelines
• Document payment arrangement terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes and complaints
• Escalate contentious complaints to a supervisor or higher management
• Obtain and update insurance, demographic and guarantor information
• Update patient profiles and bill third-party payers as appropriate
• Perform other assigned duties

Customer Service Specialist II

• Onboard, maintain, and cultivate relationships with key accounts and practices
• Provide support to assigned accounts, including running reports, ordering kits, monitoring TAT, resolving lab issues, handling specialty pricing requests, and updating Salesforce, EMR, and portal requests
• Execute internal sales operations to establish new practices, including shipping kits, coordinating portal setup with IT, managing portal users and invitations, and developing intervention/remediation plans
• Analyze selected low-volume clients and potential new clients through cold calling to identify growth opportunities and generate leads for Directors of Strategic Accounts
• Collaborate with Labcorp Division sales teams, Regional Directors, operations, marketing, and customer master groups to satisfy customer needs and support new opportunities
• Upsell current clients and train them on new product lines
• Research, contact, and secure 5 quality appointments per month in target accounts for Directors of Strategic Accounts
• Provide sales-related support, reporting, procedures, and onboarding assistance to Directors of Strategic Accounts
• Maintain and grow selected strategic accounts through engagement with clients

Specialty Customer Support Executive, Strategic Accounts

• Manage and process customer orders end-to-end, ensuring accuracy, timeliness, and adherence to customer requirements
• Serve as a primary point of contact for customers, proactively managing inquiries, order status, issues, and escalations
• Collaborate with Product Management on product launches, product changes, customer-specific requirements, and issue resolution
• Partner with Supply Chain, Production, and Planning to align order fulfillment with inventory, production schedules, and customer commitments
• Coordinate with domestic and international customer service teams for consistent communication, process alignment, and global account support
• Coordinate domestic and international shipments with logistics, shipping, and freight forwarders, including export documentation, SLI completion, and freight quote management
• Identify supply or fulfillment risks and communicate mitigation plans
• Handle customer complaints, returns, and credits
• Identify process inefficiencies and recommend continuous-improvement solutions
• Maintain compliance with company safety policies and procedures
• Perform other related duties as required

Customer Service Representative

• Serve as the first point of contact for clients and callers
• Answer calls clearly and precisely
• Utilize the Pinnacle or Amtelco platform to manage incoming calls
• Address callers’ questions and complaints and provide accurate information
• Direct inquiries to the appropriate department or individual
• Understand customer accounts before taking calls and raise concerns before calls go live
• Schedule consultations between callers and clients
• Set appointments with the appropriate person, for the indicated reason and appropriate duration
• Maintain account procedures and ensure timely, accurate appointment dispatching and booking
• Deliver a great customer experience while efficiently processing appointments
• Uphold high standards of customer service
• Assess caller situations, demonstrate empathy, and solve problems
• Adhere to Anserve’s Quality Assurance policy
• Seek feedback and engage in continuous improvement
• Perform other duties as assigned to support the Customer Contact Center

Customer Care Specialist, Overnight

• Utilize healthcare and/or customer service skills throughout the blood collection process
• Collaborate with the team to transport, set up, and tear down equipment at collection sites
• Create a welcoming and comfortable environment for volunteer donors
• Personally connect with donors, listen to their stories, and explain the impact of their donations
• Follow safety procedures while collecting lifesaving blood donations
• Ensure collected blood meets goals and regulatory requirements and can be safely transfused
• Work at mobile blood drives in businesses, schools, and other community locations
• May drive Red Cross vehicles
• Work variable schedules, including early mornings, late nights, weekends, and holidays
• Overnight travel may be required in some locations

Blood Collections Staff – Customer Service

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders, and notify customers of merchandise activity
• Follow up with departments to ensure service standards are met
• Verify customer accounts for proper invoicing
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
• Liaise between the warehouse and customers regarding account administration, and between the office and customers regarding invoicing and credit changes
• Ensure accuracy of receiving and shipping documents
• Gather and maintain shipping and receiving data and records
• Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify data for customer orders, shipments, receipts, physical inventories, and adjustments
• Maintain order paperwork and corresponding files
• Answer phones, operate office machines and computers, greet visitors, and correspond with customers
• Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
• Cross-train in other administrative functions as needed
• Work overtime as dictated by business needs

• Handle claims resolution, benefits inquiries, coverage eligibility concerns, and related issues for client administrators and employees
• Work with clients and carriers by phone and email to resolve matters within 24 hours
• Address employee insurance concerns and benefit-related questions
• Assist with claims resolution, patient advocacy, and pre-certifications
• Educate employees on benefit utilization and cost-effective plan options
• Maintain detailed client interaction records in Salesforce
• Generate client analysis reports as needed
• Use Salesforce to gather client information and improve service quality
• Monitor resolution timelines and ensure benefit issues and claims are closed within designated timeframes
• Review Summary Plan Descriptions and benefit summaries for accuracy
• Advise clients on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions
• Serve as a primary team resource for insurance and benefit-related issues
• Address member eligibility inquiries, enrollment entry, and coverage confirmation

Employee Benefits Customer Service Representative

• Serve as the first point of contact for members while resolving questions and concerns accurately and timely
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Obtain and document details of customer complaints and concerns
• Accurately document all relevant customer information
• Attend required meetings and follow company policies and procedures
• Maintain acceptable attendance and punctuality standards
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Produce high-quality work
• Refer unresolved customer grievances to appropriate departments for investigation and resolution
• Promote a positive and collaborative working environment
• Support a 24/7/365 contact center environment, including required nights, weekends, holidays, and company-recognized holiday coverage
• Participate in additional projects or duties as assigned

• Lead and manage a team of up to 14+ Customer Service Coordinators
• Coach and develop Customer Care Coordinators
• Utilize Onity’s technology, scripting, and loss mitigation experience to achieve strong results
• Manage and motivate Customer Care associates
• Resolve escalated customer calls
• Coach and mentor team members to improve baseline performance and provide friendly, empathetic assistance
• Prepare and review compliance reports
• Maintain a high level of customer service within the team
• Become familiar with customer relations functions and services offered
• Ensure all borrower contacts are logged into the loan servicing system
• Properly document PHH’s mortgage servicing system
• Ensure compliance with laws and regulations governing call centers, mortgage servicing, and collections
• Perform miscellaneous job-related duties assigned by the department manager
• Follow company policies and procedures

Customer Support jobs in New Jersey

Product Support Representative – Software

Customer Service Specialist II

Specialty Customer Support Executive, Strategic Accounts

Customer Service Representative

Customer Care Specialist, Overnight

Blood Collections Staff – Customer Service

Customer Service Representative

Employee Benefits Customer Service Representative

Customer Service Representative

Team Lead, Customer Care Center – Customer Service