Customer Support

• Provide proactive account management and churn prevention for key strategic partnerships
• Handle customer interactions and orchestrate daily operational requirements to support the local salesforce
• Act as the primary cross-functional liaison to drive cost savings, efficiency, and seamless customer experiences
• Identify dissatisfied, disengaged, or at-risk accounts and coordinate corrective actions
• Execute account-retention strategies with Sales and Operations
• Conduct outbound customer contacts focused on account health, unresolved concerns, and high-margin product opportunities
• Document customer concerns and follow through until resolution
• Improve Customer Effort Score (CES) by identifying recurring pain points and eliminating friction
• Analyze purchasing habits and account activity to identify profitability and operational-efficiency improvements
• Conduct account reviews to resolve pricing discrepancies, delivery issues, and account-data inaccuracies
• Track retention results, saves, recurring service issues, and CES trends
• Identify Voice of the Customer feedback trends and communicate systemic issues to Sales, Operations, and leadership
• Coordinate with production, distribution, and sales teams on new customer requirements
• Champion a safety-first culture and act as a Brand Ambassador using the 3C’s
• Use Airgas.com and multichannel touchpoints to streamline order cycles and expand account engagement
• Support the outside sales force in servicing and obtaining new business
• Assist sales managers in planning to meet departmental sales goals
• Update the sales force on market and sales opportunities
• Maintain current industry product knowledge
• Visit various Airgas and customer sites

Customer Services Representative

• Serve primarily as an Operator, with secondary responsibilities as a Customer Support Advocate
• Perform customer service functions by telephone or direct contact
• Respond to customer inquiries and resolve problems relating to company products and services
• Input customer and problem-resolution information into software management systems
• Communicate relevant information to appropriate company personnel
• Perform data entry in supporting business systems, including SAP, while interacting with customers by phone
• Research account details to achieve first-call resolution
• Make outbound soft-phone calls while entering data into business-unit software systems
• Handle inbound customer calls through a VoIP soft phone
• Perform clerical data entry for job requests, status checks, and updates
• Refer complex questions and problems to higher levels while following established procedures
• Perform other duties as assigned

Customer Support Operator

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact for customers
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Serve as the first point of contact for members
• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations as requested
• Obtain and document details of customer complaints and concerns
• Accurately document all relevant customer information
• Attend required meetings and adhere to company policies and procedures
• Maintain acceptable attendance and punctuality standards
• Ensure accurate trip data entry and documentation
• Maintain a polite, professional, and courteous demeanor
• Demonstrate commitment to producing high-quality work
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution
• Promote a positive and collaborative working environment
• Support a 24/7/365 contact center environment, including required holiday coverage
• Participate in additional projects or duties as assigned

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
• Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform other data-entry tasks accurately.
• Manage consistent incoming and outgoing phone calls to assist courts and customers.
• Relay relevant, updated information from courts to process servers and customers.
• Collaborate with team members to identify root causes and process inefficiencies as documents move to and from court.
• Navigate and understand court dockets, download court documents, and import them into the internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Complete client-specific assessments, a basic background check, and a certification course before servicing begins

Customer Service Agent – Inbound Support

• Deliver high-quality, extraordinary customer service to internal and external clients
• Handle day-to-day phone calls, emails, and virtual appointments
• Resolve technical issues and product functionality inquiries
• Conduct training assessments
• Handle sensitive interactions involving confidential matters
• Maintain a business professional image, phone presence, and demeanor
• Follow all policies, procedures, and federal regulations
• Satisfy initial client requests
• Identify and refer uncovered Treasury Services needs
• Communicate relevant information to the client's Treasury Management Officer for follow-up
• Work in a fast-paced environment using critical thinking, listening, and written and verbal communication skills

Client Services Support Specialist

• Deliver high-quality customer service to internal and external clients through phone calls, emails, and virtual appointments
• Resolve technical issues and product functionality inquiries
• Conduct training assessments
• Handle highly sensitive interactions involving confidential matters
• Maintain a professional image, phone presence, and demeanor while following policies, procedures, and federal regulations
• Satisfy clients' initial requests
• Identify and refer additional Treasury Services needs uncovered during client interactions
• Communicate relevant information to the Client's Treasury Management Officer for follow-up
• Work in a fast-paced environment using critical thinking, listening, and written and verbal communication skills

• Deliver the highest level of customer service experience
• Answer customer calls and online chat inquiries
• Reset passwords and assist with account creation
• Upload documents and answer general questions
• Help customers manage their accounts
• Verify eligibility for coverages and review healthcare options
• Diagnose, assess, and resolve customer problems in a timely manner
• Find creative solutions to consumer problems
• Maintain expertise in the company, products, and policies
• Adapt to changing project and program updates
• Demonstrate corporate values consistently
• Adhere to regulated communication guidelines across all channels
• Input customer information into a database
• Perform various administrative duties as assigned