Customer Support

• Receive consumer calls and emails regarding problems, installation instructions, and general product information for Kwikset specialty locks
• Answer a high volume of incoming technical support calls
• Provide product knowledge and direct consumers to the proper source when necessary
• Handle calls with tact, diplomacy, and strong consumer service orientation according to company guidelines
• Enter pertinent consumer information into a computer system during calls
• Respond to consumer repair requests according to Consumer Service procedures
• Evaluate product problems and determine whether products should be scrapped or repaired
• Assist consumers with installation techniques, product features, and product models

Customer Service Representative

• Provide information and assistance by phone about SNAP, TANF, ERDC, and Medicaid programs and the online Oregon Eligibility System (ONE System)
• Resolve questions and concerns regarding the ONE System and related programs
• Explain specialized and technical information in Applicant Portal screens while assisting with online applications
• Contact participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, and agency staff by phone and/or email
• Reset passwords, unlock accounts, provide usernames, troubleshoot technical errors, and access external websites
• Manually verify identities and assist users in navigating application screens
• Associate authorized representatives and community partners when consent is received
• Set up new accounts and disable or delete existing accounts
• Troubleshoot Applicant Portal, AP Mobile App, and external-site errors and basic support questions
• Escalate unresolved issues to the ONE Help Desk, ONE Triage Team, and Leads with complete analysis and screenshots
• Narrate in the TRACS narration system and ONE worker Portal when applicable
• Explain privacy, security, and federal identity assurance rules and procedures
• Secure compliance with enhanced identity-data verification
• Explain program status, next steps, and “Take Action” requirements in users’ ONE Online accounts
• Serve diverse customers compassionately and professionally through a trauma-informed lens

Eligibility Customer Support, Russian Bilingual

• Assist with every step of the blood collection process
• Collaborate with the team to transport and set up equipment at collection sites
• Create a welcoming and comfortable environment for volunteer donors
• Follow safety procedures while collecting blood donations
• Personally connect with donors, listen to their stories, and explain the impact of donations
• Maintain detailed work to ensure collected blood meets goals and regulatory requirements and is safe for transfusion
• May drive Red Cross vehicles
• Set up and tear down equipment at donation sites
• Work as part of a team at mobile blood drives
• Work a variable schedule that may include early mornings, late nights, weekends, and holidays
• Overnight travel may be required in some locations
• Schedule is provided two to three weeks in advance

Blood Collection Staff – Customer Service

• Handle inbound calls from current and prospective account holders
• Place outbound calls to welcome new customers, assist with account servicing, follow up on past-due accounts, and support special outreach campaigns
• Deliver a white-glove customer experience while serving as an advocate for patients and ambassador for the brand
• Accurately document customer interactions and account activity within a proprietary CRM system
• Escalate concerns and complaints as needed while maintaining professionalism and empathy
• Participate in ongoing coaching, training, and quality evaluations
• Embrace feedback and development opportunities in a collaborative team environment
• Help drive program enrollment, increase payment activity, and support patient financial wellness

Customer Care Representative

Customer Care Specialist (Remote, must be local to Portland, OR and surrounding areas)Are you passionate about helping others, providing outstanding customer service, and making a real impact? Join our team as a Customer Care Specialist, where you'll play a critical role in helping patients manage their healthcare expenses with confidence and compassion.In this rewarding remote position, you'll be the friendly voice patients turn to for support, guidance, and solutions. You'll assist patients with their accounts, help them understand their payment options, and provide exceptional service while promoting a positive customer experience.What You'll DoAs a Customer Care Specialist, you will:

- Serve as the primary contact for inbound calls from account holders and prospective customers

- Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns

- Help patients understand their account options and encourage enrollment and payment activity

- Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand

- Accurately document customer interactions and account activity using proprietary CRM technology

- Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy

- Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance

- Embrace feedback and demonstrate a commitment to personal and professional growth

What Makes You a Great FitWe're looking for compassionate, customer-focused individuals who enjoy helping people and creating positive experiences.

- Customer service experience required

- 1–2 years of call center or telephone-based customer support experience preferred

- Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus

- Familiarity with HIPAA guidelines is preferred

- Strong communication, active listening, and problem-solving skills

- Ability to work independently while maintaining a positive team-oriented mindset

Work-From-Home RequirementsTo ensure success in this remote role, candidates must have:
Dedicated Workspace

- Quiet, private work area free from distractions

- Ability to work in a room without other individuals present

Internet Requirements

- Fiber internet service from:

- Minimum internet speed:
- 100 Mbps download, 35 Mbps upload

- Password-protected private internet connection

- Available Ethernet port

Equipment Pickup on a Friday October 23rd within Beaverton, OR. Then will start first day remotely and going forward on MondayOctober 26thWhy Join Our Team?✨ Make a meaningful impact by helping patients navigate healthcare expenses✨ Work from the comfort of your home✨ Receive ongoing training, coaching, and career development✨ Be part of a supportive team dedicated to patient advocacy✨ Grow your customer service and healthcare industry experienceJob Type & LocationThis is a Contract to Hire position based out of Hillsboro, OR.
Pay and BenefitsThe pay range for this position is $19.00 - $20.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job
 classification and length of employment. Benefits are subject to change and may be
 subject to specific elections, plan, or program terms. If eligible, the benefits
 available for this temporary role may include the following:

 • Medical, dental & vision
 • Critical Illness, Accident, and Hospital
 • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 • Short and long-term disability
 • Health Spending Account (HSA)
 • Transportation benefits
 • Employee Assistance Program
 • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Hillsboro,OR.
Application DeadlineThis position is anticipated to close on Sep 28, 2026. 

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Customer Care Specialist (Remote - Portland & Surrounding Areas)

Customer Care Specialist (Remote, must be local to Portland, OR and surrounding areas)Are you passionate about helping others, providing outstanding customer service, and making a real impact? Join our team as a Customer Care Specialist, where you'll play a critical role in helping patients manage their healthcare expenses with confidence and compassion.In this rewarding remote position, you'll be the friendly voice patients turn to for support, guidance, and solutions. You'll assist patients with their accounts, help them understand their payment options, and provide exceptional service while promoting a positive customer experience.What You'll DoAs a Customer Care Specialist, you will:

- Serve as the primary contact for inbound calls from account holders and prospective customers

- Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns

- Help patients understand their account options and encourage enrollment and payment activity

- Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand

- Accurately document customer interactions and account activity using proprietary CRM technology

- Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy

- Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance

- Embrace feedback and demonstrate a commitment to personal and professional growth

What Makes You a Great FitWe're looking for compassionate, customer-focused individuals who enjoy helping people and creating positive experiences.

- Customer service experience required

- 1–2 years of call center or telephone-based customer support experience preferred

- Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus

- Familiarity with HIPAA guidelines is preferred

- Strong communication, active listening, and problem-solving skills

- Ability to work independently while maintaining a positive team-oriented mindset

Work-From-Home RequirementsTo ensure success in this remote role, candidates must have:
Dedicated Workspace

- Quiet, private work area free from distractions

- Ability to work in a room without other individuals present

Internet Requirements

- Fiber internet service from:

- Minimum internet speed:
- 100 Mbps download, 35 Mbps upload

- Password-protected private internet connection

- Available Ethernet port

Equipment Pickup on a Friday October 23rd within Beaverton, OR. Then will start first day remotely and going forward on MondayOctober 26thWhy Join Our Team?✨ Make a meaningful impact by helping patients navigate healthcare expenses✨ Work from the comfort of your home✨ Receive ongoing training, coaching, and career development✨ Be part of a supportive team dedicated to patient advocacy✨ Grow your customer service and healthcare industry experienceJob Type & LocationThis is a Contract to Hire position based out of Salem, OR.
Pay and BenefitsThe pay range for this position is $19.00 - $20.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job
 classification and length of employment. Benefits are subject to change and may be
 subject to specific elections, plan, or program terms. If eligible, the benefits
 available for this temporary role may include the following:

 • Medical, dental & vision
 • Critical Illness, Accident, and Hospital
 • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 • Short and long-term disability
 • Health Spending Account (HSA)
 • Transportation benefits
 • Employee Assistance Program
 • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Salem,OR.
Application DeadlineThis position is anticipated to close on Sep 28, 2026. 

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

• Support projects expanding local capacity and improving access to residential, housing, and behavioral health services
• Coordinate key business and administrative functions for major initiatives
• Prepare and manage grant agreements
• Track progress toward goals
• Organize schedules and meetings
• Manage information workflows across partners
• Support planning, problem-solving, and quality improvement efforts
• Gather information, organize data, and prepare reports to guide decisions
• Build tools, tracking systems, and project documentation
• Collaborate with OHA teams, other agencies, community organizations, and federal partners
• Identify challenges, support solutions, and strengthen connections across programs

Behavioral Health Investments Project Support Specialist

• Analyze, improve, configure, and support enterprise applications and integrations
• Evaluate business requirements and implement application enhancements
• Conduct systems and data analysis and improve business processes
• Analyze application, integration, and data-related issues to determine root causes and develop corrective solutions
• Utilize SQL, reporting tools, and application diagnostics to investigate data integrity, transaction processing, and system performance issues
• Evaluate complex business and technical problems and implement sustainable solutions
• Assess the impact of proposed changes across integrated applications and business processes
• Analyze data structures, interfaces, and integration points to ensure accurate and reliable information flow
• Develop and execute data validation, reconciliation, and correction activities
• Monitor and optimize automated processes, integrations, scheduled jobs, and business workflows
• Support implementation of new integrations, system functionality, and process automation initiatives
• Identify recurring operational challenges and develop long-term solutions
• Create and maintain functional specifications, configuration documentation, process flows, and technical procedures
• Recommend improvements to application architecture, business processes, reporting capabilities, and system utilization
• Contribute to application modernization, process automation, and operational excellence initiatives

Application Support Specialist

• Provide superior customer service to external customers, department staff, and company employees
• Create initial billing setups for basic to complex policy plans
• Modify and change billing systems based on amendments and renewals
• Understand basic contract provisions and billing codes to input non-complex billing changes
• Maintain data integrity and update system databases for efficient department operations and accurate billing
• Identify and recommend alternative administration options and negotiate exceptions to established procedures
• Research, evaluate, and resolve policyholder and field force requests
• Participate in installation calls as necessary
• Answer basic inquiries and respond to written correspondence
• Communicate and coordinate with home and field office employees to implement satisfactory solutions
• Provide administrative support, including supply orders, legal indexing, form mailouts, mail and report sorting and delivery, and preparing documents for imaging
• Create, edit, and proofread letters, processes, reports, presentation materials, and correspondence
• Gather and analyze inquiries or information to identify and solve problems with little or no precedent
• Evaluate and communicate information clearly and professionally, using sensitivity and discretion when required