Customer Support

• Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Conduct diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for customers, fostering strong relationships and long-term satisfaction
• Coordinate setup, testing, and user onboarding for product launches
• Document all service activities accurately and in compliance with quality standards
• Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience

Support Specialist

• Handle customer inquiries and support requests via email and WhatsApp
• Troubleshoot software issues and guide customers to solutions
• Document recurring issues and help build the internal knowledge base
• Join screen-sharing sessions with customers when hands-on support is needed
• Coordinate with the development team to escalate and resolve bugs or product issues
• Help new customers get started and feel comfortable with the product
• Support German-speaking property management companies using hausverwalter.ai

Customer Support Specialist

• Respond to player queries through approved ticketing, chat, email, and social support channels
• Triage player issues, investigate reported problems, and follow documented steps
• Provide clear, friendly, and accurate responses in line with project guidelines
• Become familiar with supported games to better understand player issues
• Carry out account actions where permitted by written policy and access permissions
• Document player issues, trends, bugs, and escalations in the appropriate workspace
• Escalate complex, sensitive, or high-impact issues to internal or client-side teams
• Meet agreed service level, productivity, quality, and player experience targets
• Assist with reporting by tracking information through approved platforms and spreadsheets
• Support managers and teammates with role-appropriate tasks when needed
• Maintain confidentiality, data privacy, and information security standards

Player Support Agent, German

• Ensure effective provision of customer services and information across telephone, email, and other media
• Manage order processing, fulfilment, problem solving, and order entry
• Check information accuracy and apply contract review, price policy, and ITC requirements
• Follow up daily on the order book and anticipate or resolve customer issues
• Proactively advise customers about potential order delays or issues
• Check feasibility of customer requests regarding lead times, certificates, and required export documents
• Apply customer service procedures and processes in accordance with the Quality Management System and DAUT policies
• Share issues across the team and propose corrective and preventative actions for continuous improvement
• Work with customers, sales teams, and technical support colleagues to improve customer satisfaction and business performance

Customer Service Specialist, German

• Customize holiday packages and create cruise itineraries
• Engage with clients by phone, email, or chat
• Handle inquiries, reservations, itinerary changes, and payments
• Recommend destinations, travel dates, and costs based on client preferences
• Work closely with the cruise line as the main client point of contact
• Provide travel-arrangement updates and answer client questions or concerns
• Use booking systems and software to secure holidays and manage travel plans
• Keep clients updated about changes and promptly address concerns or issues
• Work with the Travel Agent team from the Iasi location
• Complete an 8-week on-site training program

Customer Service Agent, English

• Process phone calls and tickets
• Edit tickets
• Answer product-related questions
• Provide customer feedback in German
• Create support articles and videos
• Coordinate and communicate with developers
• Help customers with their daily work using the property-management platform
• Work closely with product owners and the development team

Customer Support jobs in Romania

Support Specialist

Customer Support Specialist

Player Support Agent, German

Customer Service Specialist, German

Customer Service Agent, English

Customer Support, German Speaker

Player Support Agent, German Speaker