Customer Support

• Assist customers via email, live chat, and telephone
• Handle customer inquiries accurately, with the goal of resolving issues during the first contact
• Communicate with customers professionally, courteously, and empathetically
• Process customer interactions in accordance with service standards, SLAs, and quality requirements
• Handle complaints and escalations in accordance with internal processes and guidelines
• Assist with inquiries related to accounts, orders, payments, technical issues, and general service requests
• Maintain complete and up-to-date customer information in CRM and ticketing systems
• Identify recurring issues and communicate suggestions for improvement
• Comply with data protection, security, and confidentiality requirements
• Achieve individual and team targets for productivity, quality, and customer satisfaction
• Participate in ongoing training on products, processes, and systems
• Meet or exceed agreed KPIs and quality standards
• Complete training on time and implement feedback
• Support the team in achieving service and quality objectives

German-Speaking Customer Service Representative – 20–24 Hours/Week

• Approximately 70% written customer service and 30% telephone support
• Responding to customer inquiries by email
• Providing customer support by phone
• Managing review platforms
• Handling questions related to orders and deliveries
• Processing complaints and finding suitable solutions or replacement offers
• Communicating in a friendly, patient, and solution-oriented manner

Customer Service Representative – Corporate Catering

• Serve as the primary point of contact for the creator community
• Handle inbound customer inquiries via Crisp, email, and Discord
• Assist users with website/application navigation, password resets, subscription management, and first-time-user walkthroughs
• Monitor and moderate Facebook groups, Instagram messages, Discord, Reddit, and Telegram
• Maintain accurate customer interaction records in Crisp using tags, notes, statuses, saved replies, automations, and knowledge base links
• Troubleshoot basic product questions and handle Stripe billing disputes
• Track, categorize, and escalate complex technical issues to engineering and product teams
• Monitor customer feedback and identify recurring trends
• Record internal notes and assist with improving customer support policies
• Collaborate via Slack and contribute to team meetings to improve support strategies

Customer Care Agent

• Inbound first-level support for existing customers
• Technical customer support
• Needs-based product advice and contract optimization
• First point of contact for customers with questions about products and services
• Resolve customer inquiries confidently and empathetically
• Build strong customer relationships and increase customer satisfaction through outstanding support
• 100% inbound support for the German market on behalf of a renowned major client

Customer Service Advisor, Sales Agent

• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS
• Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
• Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions
• De-escalate complex customer situations with professionalism, empathy, and sound judgment
• Accurately document customer interactions and account-level issues
• Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness
• Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment

Customer Support Specialist

• Respond to player queries through approved ticketing, chat, email, and social support channels
• Triage player issues, investigate reported problems, and follow documented steps
• Provide clear, friendly, and accurate responses in line with project guidelines
• Become familiar with supported games to better understand player issues
• Carry out account actions where permitted by written policy and access permissions
• Document player issues, trends, bugs, and escalations in the appropriate workspace
• Escalate complex, sensitive, or high-impact issues to internal or client-side teams
• Meet agreed service level, productivity, quality, and player experience targets
• Assist with reporting by tracking information through approved platforms and spreadsheets
• Support managers and teammates with role-appropriate tasks when needed
• Maintain confidentiality, data privacy, and information security standards

Customer Support jobs in Turkey

German-Speaking Customer Service Representative – 20–24 Hours/Week

Customer Service Representative – Corporate Catering

Customer Care Agent

Customer Service Advisor, Sales Agent

Customer Support Specialist

Player Support Agent, German Speaker