Customer Support

• Answer inbound phone calls in a high-volume contact center
• Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution
• Follow structured workflows and maintain continuous call-taking until designated breaks
• De-escalate concerns and provide empathetic solutions within standard operating procedures
• Maintain patient confidentiality and comply with healthcare regulations
• Meet monthly performance metrics
• Participate in ongoing training and feedback
• Attend an 8-week virtual training program with live call-taking and assessments
• Work back-to-back calls in a highly structured environment
• Represent Accredo Specialty Pharmacy professionally while supporting patients with complex and critical health conditions

Customer Service Associate

• Assist PNC business customers through the Care Center organization
• Field 50–60 inbound phone calls daily
• Provide first-call resolution for client concerns, technology support, and general account inquiries
• Support deposit, lending, and credit card products
• Receive, investigate, and respond to customer inquiries through all service channels
• Resolve customer service inquiries and issues and recommend appropriate solutions
• Resolve complex or recurring issues and interact with higher-level customer contacts
• Maintain high customer satisfaction and demonstrate commitment to quality
• Document customer interactions and complete service requests
• Deliver the CARES model to customers and service partners
• Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework
• Work varied shifts between 8:00 AM and 9:00 PM EST, Monday through Friday, including weekend requirements

Customer Service Representative – Business Banking

• Fulfill customer orders for diagnostic products and supplies through phone, fax, and email
• Establish credibility with domestic veterinary customers
• Use customer discovery to recommend additional products and services
• Answer questions about product ordering, shipping, and IDEXX online platforms
• Maintain accurate customer profiles and interactions in Salesforce.com
• Provide an outstanding customer experience
• Receive inbound calls and emails through a phone queue for most of the day
• Attend trainings, coaching sessions, and individual development activities
• Support demand generation and customer loyalty
• Serve veterinary customers by supporting instrument consumables and related services

Inside Sales Support Representative, Bilingual French

• Oversee the customer experience for Specialty pharmacy
• Lead Customer Care Specialty Supervisors and drive service excellence across all communication channels
• Serve as a key internal partner for Specialty Pharmacy Operations and Client Services
• Make operational decisions, manage performance, and lead continuous improvement initiatives
• Provide leadership and direction to ensure consistent, accurate, and high-quality customer care support
• Develop and mentor leadership staff and foster ownership and service excellence
• Lead and manage specialty contact center operations in coordination with Work Force Optimization
• Ensure service levels, quality standards, and performance metrics are met or exceeded
• Collaborate with the specialty pharmacy pharmacist-in-charge to meet pharmacy goals
• Coordinate with internal stakeholders, healthcare providers, patients, and vendors to enhance patient access to therapy
• Identify process improvements, implement best practices, reduce waiting times, and improve patient outcomes
• Collect, analyze, and report key program metrics and provide updates to senior leadership
• Ensure compliance with HIPAA, accreditation standards, and organizational policies
• Manage escalated patient, provider, client, and operational issues
• Support hiring, onboarding, training, performance management, and succession planning
• Lead quality improvement initiatives and corrective action plans
• Foster accountability, professionalism, continuous improvement, and patient-centered care
• Perform other duties as assigned

Manager, Specialty Customer Care

• Consult with customers to understand their scheduling needs and determine the best option
• Deliver exceptional service experiences for consumers of well-known brands through phone
• Adapt to different types of customers and use positive language to represent yourself and the Company
• Complete product training and systems training
• Attend live remote training
• Work Monday-Friday
• Complete first-shift daytime training and work the second shift after training, consisting of afternoons and evenings

Inbound Customer Service Representative

• Provide phone, email, and chat support
• Work closely with customers and internal teams to resolve issues efficiently
• Troubleshoot and diagnose reported problems
• Understand and correct technical problems
• Build strong relationships with colleagues and customers
• Communicate in a timely, professional, and respectful manner
• Identify, test, and verify issues
• Provide the development team with clear issue documentation
• Collaborate cross-functionally on customer-focused initiatives
• Participate in testing new features and releases
• Suggest product enhancements using data and customer feedback
• Adhere to HealthStream security policies, procedures, and assigned training
• Develop expertise in HealthStream products and advocate for clients

Tier 1 Customer Support Specialist

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions
• Document customer interactions accurately in the company’s CRM system
• Collaborate with internal teams to escalate and resolve complex issues when necessary
• Provide product and service information to customers to assist with their decision-making
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Maintain up-to-date knowledge of company products, services, policies, and procedures
• Contribute to continuous improvement by providing feedback on customer trends and potential service enhancements

Customer Service Agent

• Support the Health Texas project through customer care and benefit enrollment services
• Answer customer inquiries by telephone, IVR, web chat, and other approved channels
• Provide accurate information about programs and services to consumers, enrollees, health plans, and providers
• Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
• Complete related tasks and transactions accurately according to established guidelines
• Navigate multiple computer systems and perform accurate data entry
• Fulfill customer requests for materials via mail, email, or electronic delivery
• Transfer or refer customers to appropriate internal or external entities
• Resolve routine customer issues and complete required updates
• Escalate unresolved, complex, sensitive, or grievance-related issues
• Facilitate translation or interpretation services for non-English-speaking customers
• Communicate service delivery needs, concerns, and issues to supervisors
• Meet quality assurance, productivity, and other key performance metrics
• Attend required meetings and training and maintain current knowledge of programs, systems, policies, and procedures
• Perform other related duties assigned by management

Bilingual Customer Service Specialist

• Answer incoming telephone calls from members and/or caregivers needing assistance with orders, products, billing, and other account services.
• Guide callers through troubleshooting, navigating the company site, or effectively using products or services.
• Maintain superior knowledge of Medical Guardian products, services, and billing practices.
• Perform account updates and thoroughly document conversations to keep member records complete and current.
• De-escalate dissatisfied members, research issues, and offer solutions.
• Promote the value of additional products and services during service calls, including selling add-ons to existing members.
• Communicate positively with internal and external members and collaborate with team members to improve the member experience.
• Meet personal and team qualitative and quantitative performance objectives.
• Perform other assigned duties.

Member Support Specialist

• Serve as a primary support contact for healthcare customers using clinical and oncology applications
• Troubleshoot application issues, incidents, and service requests by gathering information, understanding clinical workflows, and identifying potential causes
• Work directly with clinicians, hospital IT teams, and clinical application users to resolve issues and provide application guidance and education
• Support issues involving clinical workflows, treatment planning, orders, documentation, application configuration, and user access
• Investigate application and integration issues involving FHIR, APIs, databases, interfaces, and clinical data workflows
• Maintain end-to-end ownership of customer tickets, communicating status and next steps and ensuring issues are followed through to resolution
• Determine whether issues relate to application functionality, configuration, integration, or infrastructure, and escalate appropriately to Tier 2/Tier 3 teams
• Maintain detailed case documentation and develop knowledge base articles, troubleshooting guides, and support documentation
• Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during customer onboarding, testing, go-live, and issue resolution

Customer Support jobs in United States