Director

• Direct, administer, and coordinate clinical resident care services
• Lead, manage, and maintain accountability for the wellness team and performance
• Ensure the right care, at the right price, with the right staff
• Serve as Alzheimer and Dementia Program Coordinator
• Lead according to 1440 care standards
• Translate organizational, community, and wellness goals for team members, staff, and residents
• Lead relationships with community leaders and external partners, including skilled care
• Partner with the Executive Director and Sales Team to market wellness throughout the community
• Perform resident admissions and ongoing evaluations every 6 months, after hospital or skilled-environment returns, and upon changes of condition
• Initiate care conferences and establish measurable resident goals and outcomes
• Manage state regulations and auditing to ensure community compliance
• Obtain written orders for changes to care plans
• Verify MARs/TARs and coordinate with pharmacy regarding medication and treatment administration accuracy
• Review incident reports and determine whether assessments or care conferences are needed
• Address personnel issues identified through incident reports
• Communicate emergency policies and provide updated information to staff
• Work toward continual organizational improvement
• Perform other duties as assigned

Wellness Director

• Develop and execute the corporate quality strategy aligned with business objectives
• Provide strategic guidance regarding quality systems, compliance requirements, and continuous improvement initiatives
• Partner with executive and operational leaders to drive excellence across all functions
• Lead and maintain enterprise quality management systems and standards
• Oversee internal audit programs and ensure compliance with applicable quality standards and certifications
• Coordinate ISO certification efforts across multiple business units
• Manage process documentation systems
• Lead root cause analysis and corrective action initiatives
• Promote Lean Six Sigma methodologies and continuous improvement best practices
• Establish, track, and report quality performance indicators and organizational objectives
• Mentor and support Quality Managers and quality teams
• Foster accountability, collaboration, and continuous learning
• Support capability development through coaching and best-practice sharing
• Ensure products and services meet or exceed customer requirements
• Support supplier quality improvement and risk mitigation
• Collaborate with operational teams to improve process performance and product quality
• Oversee quality department procedures and standard operating procedures
• Ensure confidentiality of company policies, financial information, compensation data, and proprietary information
• Verify compliance with established procedures while balancing quality, efficiency, and cost considerations

Quality Director

• Own the end-to-end new customer implementation experience from signed agreement through steady state
• Create and operate a standard onboarding framework with owners, stage gates, service commitments, and measured time to value
• Define onboarding paths for standard, pilot, custom, cross-product, and vertical-specific engagements
• Coordinate onboarding across Customer Success, Account Management, Operations, Product Support, Sales, Partnerships, Product, Finance, and Marketing
• Identify off-track onboardings, perform root cause analysis, and lead interventions
• Build customer-facing knowledge bases, tutorial and walkthrough videos, one-pagers, training decks, and portal adoption materials
• Design and deliver kickoff, live, self-serve, refresher, internal training, certification, and ramp curricula
• Establish content governance with versioning, review cadence, named owners, and brand consistency
• Define and report onboarding and enablement KPIs, including completion, time to value, training participation, content utilization, and early adoption
• Use AI and data to identify customer friction, improve onboarding, and develop content and automation
• Collect post-onboarding feedback and translate it into program changes
• Surface onboarding and adoption friction to Product and advocate for improvements
• Own the Sales-to-Onboarding handoff and the transition from onboarding to ongoing account management
• Design the Onboarding & Enablement function, including structure, roles, documentation, and hiring sequence
• Design the program for expansion into new verticals and business lines

Director of Onboarding – Enablement

• Direct, monitor, and support learning experience analysis, planning, design, and development
• Identify, analyze, and address complex business challenges through learning interventions
• Analyze contractual requirements and develop and implement an Annual Training Plan
• Consult on and design change management solutions to maximize learner capabilities and operational excellence
• Lead cross-functional efforts to ensure training interventions comply with federal contract obligations
• Lead a team of learning professionals conducting needs analysis and designing and developing learning experiences
• Use learning technology to implement performance improvement and professional development solutions
• Oversee consultation, design, and development processes using a customer-centric approach
• Analyze complex business problems using internal and external data
• Identify subject matter experts and produce learning solution recommendations and plans
• Conduct needs analysis to determine appropriate solutions
• Align learning interventions with corporate vision, Design Thinking, and Adult Learning Theory
• Identify KPIs and create measurement strategies to validate business impact
• Select, develop, and evaluate personnel
• Advise executives on functional learning strategies
• Track and analyze training program effectiveness
• Exercise independent judgment on complex issues and work under minimal supervision
• Support Humana’s efforts to secure and transition into a new business opportunity

Associate Director – Learning Design

• Lead and manage all aspects of patient flow and clinic operations
• Execute BrightView’s operations playbook for the clinic
• Plan, lead, and deliver regular team meetings
• Ensure a consistent, high-quality patient experience within the clinic
• Identify and facilitate resolution of issues and conflicts within the center
• Ensure clinic staff compliance with policies, procedures, workflows, and training
• Manage site-level personnel across multiple professional disciplines
• Cultivate staff development and set clear performance expectations
• Establish staff performance improvement plans and redirection/retraining efforts
• Develop community partnerships with BrightView’s Outreach teams
• Ensure collaboration with the Quality department partner
• Fulfill the Program Administrator Role as outlined by State Administrative Code as needed
• Follow and enforce federal, state, and local healthcare requirements
• Lead new staff onboarding and training
• Collaborate with medical, behavioral health, nursing, and operations professionals to oversee daily treatment-center operations

Center Director

• Lead and manage all aspects of patient flow and clinic operations
• Execute BrightView’s operations playbook for the clinic
• Plan, lead, and deliver regular team meetings
• Ensure a consistent and high-quality patient experience
• Identify and facilitate resolution of issues and conflicts within the center
• Ensure clinic staff compliance with policies, procedures, workflows, and training
• Manage site-level personnel across multiple professional disciplines
• Cultivate staff development and set clear performance expectations
• Establish staff performance improvement plans and redirection/retraining efforts
• Develop community partnerships with BrightView’s Outreach teams
• Ensure collaboration with the Quality department partner
• Fulfill the Program Administrator role as outlined by State Administrative Code as needed
• Follow and enforce federal, state, and local healthcare requirements
• Conduct new staff onboarding and training
• Collaborate with medical, behavioral health, nursing, and operations professionals to oversee the treatment center

• Direct, monitor, and support learning experience analysis, planning, design, and development
• Identify, analyze, and address complex business challenges through learning interventions
• Analyze contractual requirements and develop and implement an Annual Training Plan
• Consult on and design change management solutions to maximize learner capabilities and operational excellence
• Lead cross-functional efforts to ensure training interventions comply with federal contract obligations
• Lead a team of learning professionals conducting needs analysis and designing and developing learning experiences
• Utilize learning technology to implement performance improvement and professional development solutions
• Oversee consultation, design, and development processes using a customer-centric approach
• Analyze complex business problems using internal and external data
• Identify subject matter experts and produce learning solution recommendations and plans
• Conduct needs analysis to determine appropriate and relevant solutions
• Ensure learning interventions align with corporate vision and apply Design Thinking and Adult Learning Theory
• Identify KPIs and develop measurement strategies to validate business impact
• Select, develop, and evaluate personnel
• Advise executives on functional learning strategies
• Track and analyze training program effectiveness
• Exercise independent judgment on complex issues with minimal supervision

Associate Director, Learning Design

• Lead development, management and oversight of the trial site budgets team
• Serve as a high-level operational contact with leadership
• Coordinate standardization and best practices for CTI site budget development processes
• Provide operational direction, prioritization, coaching, performance management and ongoing optimization
• Ensure team deliverables meet timelines, quality standards and business requirements
• Identify risks, capacity constraints, bottlenecks and milestones and implement corrective actions
• Ensure budgets align with study, sponsor, regulatory and organizational requirements
• Simplify, standardize, automate and optimize workflows with Site Activation and cross-functional teams
• Establish and maintain standardized budget processes, tools, templates and operating procedures
• Monitor operational data and trends and provide actionable insights to senior leaders
• Lead resolution and escalation of complex or high-risk budget issues
• Drive adoption of organizational change, processes, systems and ways of working
• Share lessons learned with the Site Activation team and improve budget processes
• Plan, implement, facilitate and evaluate assigned clinical trials from planning through analysis
• Serve as primary senior interface with CTI executive management and sponsors
• Manage client relationships and resolve or escalate trial issues
• Ensure compliance with ICH, GCP, regulatory guidelines and trial procedures
• Oversee CPM management of budgeted hours, project budgets, milestones and corrective measures
• Review scope of work against contractual agreements and assist with scope changes and contract amendments
• Supervise, mentor and evaluate CPMs and direct reports
• Oversee recruitment, resourcing and management of site budget/payment specialists
• Establish training programs for site budget and payment services staff
• Provide high-level review and oversight of site budget development for RFPs

Associate Director, Site Budgets

• Collaborate with the business portfolio team to align the IT portfolio and demand
• Understand how organizational capabilities interrelate across the function or segment
• Organize and prioritize projects and programs based on IT strategy, strategic roadmap, available and prioritized budgets, and changing schedules
• Ensure appropriate financial and organizational support is allocated to strategic goals
• Implement new or updated programs and large-scale projects for the function
• Support technical and operational procedures and processes
• Implement strategic plans and drive goals and objectives
• Improve performance
• Provide input into functional strategy
• Lead special projects and produce metrics, measurements and trend reports
• Run large-scale, highly visible programs involving multiple project teams

Director, IT Portfolio Management

• Lead and manage all aspects of patient flow and clinic operations
• Execute BrightView’s operations playbook for the clinic
• Plan, lead, and deliver regular team meetings
• Ensure a consistent, high-quality patient experience
• Identify and facilitate resolution of issues and conflicts within the center
• Ensure clinic staff compliance with policies, procedures, workflows, and training
• Manage site-level personnel across multiple professional disciplines
• Cultivate staff development and set clear performance expectations
• Establish staff performance improvement plans and redirection/retraining efforts
• Develop community partnerships with BrightView’s Outreach teams
• Ensure collaboration with the Quality department partner
• Fulfill the Program Administrator role as outlined by State Administrative Code as needed
• Follow and enforce federal, state, and local healthcare requirements
• Lead new staff onboarding and training