Dispatcher

• Coordinate and report on shuttle operations to ensure safe, efficient, on-time, and excellent passenger transportation service
• Check vehicle maintenance/inspection status and coordinate pickup and delivery
• Review and edit schedules in coordination with management
• Ensure drivers have proper uniforms, vehicles, program logins, and shift instructions
• Coordinate shuttle cleaners' daily tasks
• Track vehicle locations using GPS or radio logs
• Assist passengers with ride requests and shuttle tracking
• Maintain contact with drivers via two-way radio, phone, or dispatch software
• Document and research customer complaints
• Call locations to verify staff are onsite
• Report traffic delays, accidents, breakdowns, passenger inquiries, and coordinate emergency responses
• Complete and email daily, weekly, and monthly reports
• Review and enter driver hours into payroll and track vehicle maintenance
• Review driver logs for completeness and accuracy
• Review vehicle camera footage, track employee safety records, and create performance reports
• Perform other related duties as assigned

Shuttle Service Dispatcher

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Perform all CCC Coordinator duties
• Manage incoming emergency and routine consultations through CCC consultation lifecycle workflows
• Prioritize and assign emergency and non-emergency consultations across multiple service lines
• Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate action
• Test readiness of computers, cameras, and related communications equipment
• Monitor and maintain queues to prioritize and assign consultations while meeting or exceeding SLAs
• Meet or exceed performance metrics on the performance index scorecard
• Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors
• Remain on-call, stay beyond shift-end, and respond to emergency situations when required
• Maintain collaborative working relationships across departments
• Keep the immediate supervisor informed of issues and concerns and take corrective action
• Foster a positive team spirit and organizational culture
• Perform other tasks as needed

Clinical Dispatcher – 2nd Shift

• Schedule drivers’ routes and ensure on-time, accurate deliveries
• Work with customers
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count collected money and put delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on the status of their orders
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

• Schedule drivers’ routes and ensure on-time, accurate deliveries
• Work with customers
• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Ensure drivers count money collected and put delivery times on bills
• Work with Parts Pullers to ensure deliveries go out correctly
• Work with drivers to ensure they know the correct route
• Update customers by phone on order status
• Assist drivers who have difficulty with routes or other aspects of the job
• Perform other duties as assigned

• Coordinate with production and yard personnel to schedule deliveries, considering truck capacity, delivery distances, and unloading times
• Collaborate with customer service representatives to optimize delivery schedules
• Assign drivers for concrete product deliveries
• Generate sales reports
• Ensure high levels of customer satisfaction and address service quality issues
• Build internal relationships to understand and fulfill customer needs
• Record mix components for each load
• Maintain communication with drivers to streamline deliveries
• Recommend procedural enhancements to improve customer service
• Generate and manage invoices, delivery tickets, and shipping documents

• Provide training, supervision, feedback, and discipline for hourly Operations team members
• Route City operation
• Manage daily City Pickup and Delivery Operations for safety, performance, on-time service, cost control, and claims prevention
• Ensure timely and efficient pickups and deliveries while minimizing returns
• Monitor Line Haul operations
• Monitor dock performance and efficiency and adjust manpower as needed
• Solve problems regarding lost and missing freight
• Communicate with other departments to ensure successful operations
• Work safely and professionally to reduce risks
• Report facility problems to Facility Maintenance
• Comply with federal, state, and company regulations
• Process daily paperwork associated with job execution
• Perform other duties as needed
• Oversee multiple terminal locations' P+D Operations for City Dispatch remotely

• Assign same day and urgent trips to third party transportation providers
• Organize and route trips based on schedule and location to ensure optimal fleet performance
• Assist transportation providers and drivers with issues related to trip performance
• Document and report provider no-shows or on-time-performance issues
• Inform transportation providers of new trips
• Establish and maintain effective communication with transportation providers
• Provide feedback to leadership and Fleet Management on transportation provider performance
• Monitor on-road service provision for quality and on-time performance
• Route and schedule next-day and future trips daily for the assigned region
• Route and schedule trips to use vehicle resources efficiently and effectively to meet demand
• Communicate and escalate issues with unscheduled trips as appropriate
• Perform other duties as assigned

• Coordinate the daily schedules and logistics of 20+ field technicians
• Optimize technician schedules and maximize job density across service territories
• Manage and optimize the daily dispatch schedule across San Diego and the Quad-County service areas
• Coordinate technician assignments based on location, availability, workload, job requirements, and estimated service times
• Work with the Technician Supervisor to balance operational requirements with technician schedules, availability, and time-off requests
• Monitor schedules and make real-time adjustments for cancellations, delays, site access issues, scheduling conflicts, and unexpected changes
• Serve as the primary contact for field technicians regarding scheduling, routing, site access, and logistical issues
• Coordinate vehicle and equipment maintenance while minimizing disruption to technician schedules
• Manage the daily Courier route
• Coordinate sample drop-offs at laboratories and delivery of supplies, equipment, and gear
• Apply service-specific time-to-complete requirements to create realistic schedules and prevent overbooking
• Improve routing, reduce unnecessary mileage, and increase technician productivity
• Use CRM systems, scheduling platforms, and automation tools to maintain assignments and facilitate notifications
• Monitor scheduled jobs and identify potential bottlenecks
• Communicate schedule changes and operational updates to technicians, supervisors, clients, and internal teams
• Maintain accurate dispatch, scheduling, maintenance, and logistical records
• Support continuous improvement of dispatch processes, routing strategies, and field operations
• Success measured by maximizing technician utilization, improving job density, minimizing mileage and downtime, resolving issues quickly, and maintaining accurate schedules

• Manage and optimize the daily dispatch schedule across San Diego and the Quad-County service areas
• Coordinate technician assignments based on location, availability, workload, job requirements, and estimated service times
• Work closely with the Technician Supervisor to balance operational requirements with technician schedules, availability, and time-off requests
• Monitor schedules throughout the day and make real-time adjustments for cancellations, delays, site access issues, scheduling conflicts, and other unexpected changes
• Serve as a primary point of contact for field technicians regarding scheduling, routing, site access, and logistical issues
• Coordinate vehicle and equipment maintenance to maintain fleet readiness while minimizing disruption to technician schedules
• Manage the daily Courier route to reduce unnecessary travel and administrative errands for field technicians
• Coordinate sample drop-offs at laboratories and delivery of supplies, equipment, and gear between the shop and field locations
• Apply service-specific time-to-complete requirements to create realistic schedules and prevent overbooking
• Identify opportunities to improve routing, reduce unnecessary mileage, and increase technician productivity
• Use CRM systems, scheduling platforms, and automation tools to maintain accurate assignments and facilitate client and technician notifications
• Monitor scheduled jobs and proactively identify potential bottlenecks before they impact clients or field teams
• Communicate schedule changes and operational updates clearly and promptly to technicians, supervisors, clients, and internal teams
• Maintain accurate dispatch, scheduling, maintenance, and logistical records
• Support continuous improvement of dispatch processes, routing strategies, and field operations

• Respond to emergency and non-emergency calls
• Dispatch troopers and other state law enforcement officers
• Monitor and respond to radio and data communications traffic
• Coordinate efforts between the Florida Highway Patrol and other agencies, including the Florida Department of Transportation after crashes
• Receive, relay, and document call and incident details, law enforcement activity, and other information
• Serve as the vital communications link between the public and law enforcement
• Complete four-month classroom and on-the-job training across orientation, call taking, radio, combined call taking and radio, and shadowing phases
• Participate in the 911 Public Safety Telecommunicator exam and certification process

Dispatcher jobs in United States

Shuttle Service Dispatcher

Clinical Dispatcher – 2nd Shift

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Community Service Officer – State LE Dispatcher