Ecommerce

• Optimize Product Detail Pages, including attribution, tagging, page layout, images, reviews, and Customer Generated Content
• Manage taxonomy optimization, including navigation and filters, collaborating with SEO and UX teams
• Optimize internal and external search terms
• Identify opportunities to improve customer shopping experience, sales, conversion, and profit performance
• Collaborate with eCommerce Merchandising Managers and business teams on strategy, objectives, and priorities
• Conduct competitive analysis and develop strategies
• Work with analytics and experimentation teams on comprehensive site-audit strategies
• Support promotions, seasonal collections, media, CRM, and content events
• Enrich product data with facets, filters, attribution, and product details; cleanse inaccurate, incomplete, or irrelevant data
• Complete categorization and enrichment for browse experiences, collection pages, gift guides, and other content and channel destinations
• Plan and roll out experiences with cross-functional partners during product go-live
• Create Jira epics, stories, resource assignments, and sprints
• Analyze and interpret data, manage Excel, and understand financial information
• Manage multiple projects and onsite assets while collaborating across functions to improve the digital shopping experience

Senior Analyst, Non-Vehicle eCommerce Sales – Optimization

• Lead strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery
• Oversee subfunction strategy for delivering information and analytics platforms and solutions to stakeholders and cross-functional partners
• Manage the end-to-end process of information management, analytics, and delivery
• Evaluate and integrate industry trends and best practices into processes, technology, and strategic plans
• Provide thought leadership and systems thinking for data, information, and application architecture decisions
• Lead data reporting, identify reporting opportunities, deliver analytics and complex projects, retire reports, and promote advanced self-service capabilities
• Provide strategic insights to senior leaders and key stakeholders
• Set analytic direction and execute strategies that influence business and drive change
• Oversee innovation, prioritize work, manage capacity, and assist with problem resolution
• Oversee information delivery experience and risks, ensuring understanding of business processes, supporting data and applications, and findings and recommendations
• Identify opportunities to use advanced data delivery and business solution techniques to resolve business issues
• Ensure business activity risks are identified, measured, monitored, and controlled according to risk and compliance policies

Director, Business and Data Analytics – P&C Digital Experience Transformation

• Learn about the e-commerce market, brand/designer names, antiques, jewelry, collectibles, and electronics
• Sort and price merchandise
• Research potential items to be listed online
• Photograph new items and upload pictures for online listings
• Safely pack and ship items
• Use technology and learn new software in office and warehouse environments
• Focus primarily on the collectibles market
• Adapt to an ever-changing online market
• Model Goodwill’s mission and citizenship behaviors
• Contribute to a positive work environment

Ecommerce Sales Associate

• Facilitate Warrior Experience initiatives for digital platforms and related projects
• Support digital experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting
• Manage and support efforts for WWP’s MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks
• Ensure platform updates and enhancements improve the warrior experience while aligning with Salesforce and program processes
• Lead cross-functional workgroups and initiatives that enhance the warrior’s digital experience
• Coordinate with Programs to gather ideas and feedback, negotiate outputs, support adoption and implementation, and facilitate organization-wide communications
• Prepare materials for team and staff meetings to support decision-making
• Review and evaluate current digital processes, identify challenges, and recommend solutions
• Translate workgroup ideas into recommendations for program and digital delivery changes and present them to leadership
• Establish operational processes for implemented initiatives, including updates and maintenance
• Develop methods to connect departments and reduce silos in program and service delivery
• Participate in rollout of key strategic initiatives
• Serve as a subject matter resource for program and warrior digital experience questions
• Assist in developing and prioritizing initiatives and projects for the Warrior Experience team
• Attend required training and meetings
• Perform other related duties as assigned

Digital Experience Specialist II

• Manage and coordinate digital merchandising requests, ensuring requirements are accurately captured, prioritized, and routed for execution
• Lead new item setup and onboarding for EMEA markets from initial item creation through digital shelf readiness across international retailer and syndication platforms
• Coordinate project workflows and deliverables in Jira, maintaining visibility of priorities, timelines, dependencies, and outstanding actions
• Ensure product content is accurate, complete, and retailer-ready for product launches and customer requirements
• Support content syndication and retailer onboarding across EMEA retail and marketplace partners
• Partner with Brand, Sales, Supply Chain, eCommerce, IT, and international teams across EMEA and North America
• Monitor content and project readiness, identifying data gaps, workflow issues, and launch risks
• Apply digital merchandising best practices and content standards
• Troubleshoot product content, data, workflow, and digital shelf issues
• Support maintenance and continuous improvement of digital merchandising tools, processes, and workflows
• Provide project and segment status updates
• Develop expertise in EMEA retailer requirements, regional market nuances, and international digital merchandising processes

Senior Associate, eCommerce Merchandising

• Manage day-to-day relationships with 3PL partners and lead weekly customer-experience meetings
• Monitor daily DTC order flow across 3PL nodes to ensure orders are picked, packed, and shipped within SLA
• Track and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and shipping delays
• Issue and track billbacks up to $50,000 when appropriate
• Track inbound shipments, inventory levels, product SKUs, and packaging/merchandise across fulfillment nodes
• Flag shortages, risks, and real-time needs across teams
• Coordinate fulfillment readiness for new product launches, including SKU setup, packaging specifications, 3PL onboarding, promotions, and test orders
• Support kitting and bundle fulfillment and create supporting SOPs
• Support Procurement in evaluating cost-effective packout options, box sourcing, and test shipments
• Coordinate weekly allocation calls with Marketing and drive operational next steps
• Partner with Customer Service to resolve order-level issues and communicate with Stord
• Support peak-season and promotional volume planning with Logistics, Marketing, and Demand Planning
• Report fulfillment performance metrics and conduct monthly audits of 3PL issues
• Analyze recurring fulfillment issues and recommend corrective actions and process improvements
• Maintain existing fulfillment SOPs and create new SOPs as processes change
• Make day-to-day DTC fulfillment decisions with 3PL partners
• Perform other related duties and special projects as assigned
• Report to the Sr. Logistics Manager

eCommerce Fulfillment Specialist

• Report to the Senior eCommerce Marketing Manager on the National Digital Marketing Website Team
• Manage promotional pricing campaigns nationally and at the state level for SAP markets: FL, WV, and GA
• Create, confirm, manage, troubleshoot, and monitor pricing management rules using SAP Omni Channel Promotional Pricing Service (OPPS) and Magento (Adobe Commerce)
• Ensure accurate and timely establishment of promotional pricing for customers
• Enable and disable product inventory based on market demand at the state and store levels
• Manage day-to-day needs with external vendors
• Collaborate with cross-functional teams to ensure the corporate website, eCommerce platforms, and promotional web content reflect the marketing promotional calendar
• Manage back-end and front-end promotional pricing

Ecommerce Marketing Specialist

• Partner with Digital leaders to deliver practical, business-focused People Experience solutions
• Support cost optimization, digital transformation, and organizational change
• Build leadership and manager effectiveness through coaching and targeted development
• Lead engagement and cultural initiatives for a high-performing, connected workforce
• Drive talent planning, succession management, and career development discussions
• Apply workforce analytics and data insights to inform strategies and decisions
• Use AI and digital tools to simplify processes and enhance employee experience
• Interface with regional and local People Experience teams to deliver business strategy through market-compliant, globally coordinated efforts
• Collaborate with People Experience Centers of Excellence to execute enterprise people programs
• Manage day-to-day organizational matters, employee relations, and workforce planning
• Serve as an employee experience advocate while balancing operational business needs

Director, People Experience – Digital

• Respond to customer inquiries across email and WhatsApp
• Adopt a proactive approach focused on service excellence
• Suggest initiatives to improve the overall customer experience
• Handle complaints and resolve disputes
• Provide product information, including features and availability
• Clearly communicate purchase, return, and exchange procedures
• Ensure proper customer follow-up

Customer Experience Digital Associate, English/French

• Create a Connected experience providing a strategic view of the customer and how best to engage
• Lead CRC interface with Web Teams, Marketing, Dealer and Social Teams
• Manage Mobile App (Ford/Lincoln) channel integrations and portal administration
• Own digital tools including Live Chat, SMS, MMS and Messaging
• Evolve messaging platforms including WhatsApp, Apple Messages for Business and RCS
• Define omnichannel experiences and support deployment of Chatbots, Co-Browse, Screen Share and Artificial Intelligence applications
• Align with Ford business units including Analytics, Financial, Pro (Fleet and Commercial) and external suppliers
• Identify opportunities to move from voice to the best digital channel for engagement
• Interface end-to-end data availability and collaborate with reporting and analytics
• Collaborate with IT and business technology teams to deliver integrated omnichannel experiences
• Support production launches, quality releases and feedback processes

Ecommerce jobs in United States