Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Provide field service support for customer material-handling equipment

Field Service Technician

• Manage a multi-zip-code territory within 2 hours of Natchitoches, LA or surrounding areas, with up to 80% driving time
• Diagnose, repair, and troubleshoot hardware and software issues to reduce downtime and callbacks
• Install, service, and upgrade Pitney Bowes shipping and mailing equipment
• Train clients to use the equipment confidently
• Use hand tools and small power tools for repairs, maintenance, and installations
• Maintain a safe, clean, and professional work environment
• Support clients using Pitney Bowes mailing and shipping technologies, including Inserters and Smart Lockers
• Work independently in a remote, field-based service role with occasional travel outside the primary service radius

• Inspect, test, troubleshoot, perform start-up and collect data at industrial and commercial customer sites
• Work with low-, medium- and high-voltage electrical systems from 480 Volt to 600 kV
• Perform instrument transformer tests
• Perform power transformer testing using Doble, TTR, Insulation Resistance, and related methods
• Test electro-mechanical and solid-state relays
• Perform cable testing using Tan Delta, Power Factor, VLF, and DC Hipot
• Troubleshoot automatic transfer switches
• Test low-, medium- and high-voltage switchgear and circuit breakers
• Perform moderately complex relay calibration and power metering
• Rotate emergency on-call duty and respond to customer emergencies in a timely manner
• Travel to customer job sites across Louisiana and bordering states

Senior NETA Field Service Technician

• Travel to industrial and commercial customer sites
• Inspect, test, troubleshoot, perform start-up and collect data for low-, medium- and high-voltage electrical systems ranging from 480 volts to 600 kV
• Perform instrument transformer tests
• Conduct power transformer testing, including Doble, TTR and insulation resistance testing
• Test electromechanical and solid-state relays
• Perform cable testing, including Tan Delta, Power Factor, VLF and DC Hipot
• Troubleshoot automatic transfer switches
• Test low-, medium- and high-voltage switchgear and circuit breakers
• Perform moderately complex relay calibration and power metering
• Rotate emergency on-call duty and respond to customer emergencies in a timely manner

• Install, maintain, and repair assigned diagnostic instruments
• Complete preventive maintenance and corrective repairs
• Diagnose technical problems across multiple complex instruments
• Document resolutions accurately and close service calls within defined timelines
• Manage customer issues from start to resolution or escalation
• Build strong customer relationships through proactive communication
• Plan and prioritize service visits
• Maintain accurate inventory
• Support on-call rotation, after-hours coverage, and travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain accurate documentation for audits
• Collaborate with cross-functional teams and mentor Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

Field Service Engineer II

• Install, maintain, and repair diagnostic instruments
• Complete preventive maintenance and corrective repairs
• Diagnose technical problems across complex instruments and document resolutions
• Manage customer issues from resolution through escalation
• Plan and prioritize service visits
• Maintain accurate inventory
• Support on-call rotation, after-hours coverage, training travel, and critical account support
• Follow regulatory, quality-system, and laboratory-safety guidelines
• Maintain documentation for audits
• Collaborate with cross-functional teams
• Provide guidance to other Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job

• Manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current on technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site accidents promptly
• Report to the District Service Manager
• Travel locally to customer sites throughout Lake Charles, Jennings, and neighboring areas

• Partner across the engineering team to ensure K-LOVE programming is broadcast successfully and to the highest quality
• Install, maintain, operate, update, and perform intricate repairs on broadcast systems
• Lead operation, testing, and maintenance of audio processors, transmission systems, EAS equipment, receivers, monitors, electrical systems, and related equipment
• Optimize signal and sound according to Ministry guidelines
• Enhance system performance, reliability, and efficiency using IP-based, modern microwave, and LEO satellite solutions
• Diagnose and resolve complex technical faults down to the component level
• Partner and communicate with engineers, including contract engineers, on critical objectives
• Mentor and serve as an escalation point for junior Broadcast Engineers
• Complete timecards, expense reports, vehicle logs, budgeting documents, and other administrative records
• Maintain asset management, work order, and ticketing systems to log activities, track inventory, and update status
• Respond to emails, texts, and phone calls regarding operational status and project updates
• Maintain organized digital and physical records
• Ensure FCC compliance and uphold safety standards, including lockout-tagout procedures
• Serve as Chief Operator/Engineer for assigned broadcast stations and fulfill regulatory responsibilities
• Visit each assigned transmitter site at least once per quarter
• Respond to unplanned outages, emergency repairs, and critical events requiring on-site presence
• Maintain and troubleshoot generators, HVAC, and minor electrical/plumbing systems
• Travel to remote sites for complex installations or critical repairs, and to the K-LOVE Campus for specialized training or project leadership
• Perform other duties as assigned