Field Engineer

• Provide technical and application support for EnerSys products and services in the assigned area
• Plan and coordinate equipment installation, technical-problem investigations, and corrective actions
• Travel to customer sites to evaluate, diagnose, and repair equipment
• Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch
• Clean and neutralize customer batteries at customer locations
• Diagnose and repair battery-charging equipment
• Coordinate, install, maintain, and repair battery-handling equipment
• Operate material-handling equipment according to OSHA requirements
• Install new or modified equipment at customer facilities according to specifications
• Inspect equipment, analyze findings, identify problem sources, and recommend repairs or replacements
• Coordinate problem resolution with technical support, customer service, sales, and other personnel
• Provide on-site technical assistance and serve as a technical resource for technicians and sales personnel
• Maintain performance reports and provide a communication link between customers and the company
• Identify customers and opportunities for increased service business and execute plans with the Service Manager/Supervisor
• Develop and conduct safe-equipment-operation training for team members and customers
• Maintain a safe, orderly, and clean working environment and assist with Service Center operations
• Provide oversight and training for new and junior technicians
• Evaluate on-site technician performance as requested by management
• Perform other duties as assigned

Field Service Technician III

• Provide technical customer service and support during installation, commissioning, and servicing of automated bagging and palletizing equipment
• Assist customers in person, by phone, or by email
• Respond to service requests and troubleshoot problems on-site and remotely
• Educate and train customers on equipment and safety features
• Supervise local electricians, assemblers, and welding personnel during installation
• Ensure equipment functions properly and safely
• Test local inputs and outputs, devices, control interlocks, and alarms
• Complete service trips safely, efficiently, and within allotted time
• Support sales representatives with technical information, upgrade and parts recommendations
• Complete job and expense reports
• Document project status, on-site changes, safety issues, processes, procedures, and service-manual feedback
• Use SugarCRM to manage customer relationships, solutions, service-trip reports, tasks, and status
• Support internal and external customer-service needs and communicate unmet expectations
• Provide after-hours technical support
• Participate in continuous-improvement and cross-functional teams
• Maintain professional and technical knowledge through networks, societies, workshops, and publications
• Contribute to team efforts and perform other assigned duties

Field Service Technician

• Lead and perform field service activities including installation, maintenance, and repair of building automation systems
• Troubleshoot and resolve complex technical issues to ensure system reliability and customer satisfaction
• Provide technical guidance and mentorship to junior field service technicians
• Collaborate with cross-functional teams to support continuous improvement initiatives
• Maintain accurate service records and ensure compliance with company policies and safety regulations
• Report directly to the Field Service Manager

Senior Field Service Technician

• Manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and perform repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Follow safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site injuries and property damage promptly
• Travel regularly to customer sites throughout Wynnewood, PA and neighboring areas
• Report to the District Service Manager

• Directly manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current on technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site accidents involving injury or property damage
• Report to the District Service Manager
• Travel regularly to customer sites throughout York, Pennsylvania and neighboring areas

• Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
• Execute system resets, configuration checks, and minor component replacements
• Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
• Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments
• Deliver, replace, and return spare or defective parts while documenting part usage
• Record time worked, tasks completed, and service outcomes in service management tools
• Follow documented service procedures, safety guidelines, and site-specific requirements
• Escalate unresolved or complex issues to higher-level technical support teams
• Provide basic status updates and participate in scheduled service coordination touchpoints

Field Service Technician II

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service electromechanical equipment, including self-checkout systems, within an assigned territory
• Conduct maintenance, repairs, preventive maintenance, and system overhauls
• Communicate openly and effectively as a first line of response to identify and resolve issues
• Use NCR Voyix training to deliver the right solution at the right time
• Represent the NCR Voyix brand and help keep global commerce running
• Collaborate across territories with teachers, mentors, and coaches

• Serve as the primary technical contact for customers on urgent gas turbine hot gas path challenges
• Troubleshoot high-stakes technical problems in real time and provide actionable solutions
• Diagnose issues and conduct root cause analyses
• Interface with design, commercial, field, and supplier teams to resolve technical issues
• Implement effective, cost-efficient solutions aligned with customer needs and business objectives
• Build relationships with internal interfaces and proactively address customer requirements
• Prepare and present technical information to customers and senior leadership
• Produce Technical Information Letters and other written communications with instructions on technical issues, risks, and resolutions
• Participate in Lean Action Workouts and lead Kaizen projects
• Improve service processes, quality, accuracy, efficiency, and responsiveness
• Travel to customer sites for planned and unplanned outages, technical reviews, and critical inspections
• Collaborate with design and development teams to introduce new products and technologies
• Support reliable and efficient power-generation innovation

Lead Product Service Engineer – Gas Turbine Hot Gas Path Systems

• Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites
• Independently manage field service activities within an assigned geographic region
• Perform scheduled preventive maintenance and required service activities according to procedures, quality requirements, and regulatory standards
• Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions
• Respond to equipment issues and customer service needs while prioritizing multiple service activities
• Provide remote and phone-based technical troubleshooting support
• Serve as a technical resource for other Field Service Engineers through troubleshooting support, guidance, knowledge sharing, training, and mentoring
• Complete service reports, documentation, and required records
• Enter service activities and information into company databases and systems
• Maintain service tools, test equipment, and other field service equipment
• Develop professional relationships with hospital customers and internal and external stakeholders
• Drive customer satisfaction through responsive communication, technical expertise, professionalism, and service excellence
• Collaborate with Quality, Engineering, Operations, and other cross-functional partners
• Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements
• Perform other assigned TransMedics tasks and duties

Field Service Engineer – III

• Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites
• Independently manage field service activities within an assigned geographic region
• Perform scheduled preventive maintenance and other required service activities in accordance with quality and regulatory standards
• Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions
• Respond to equipment issues and customer service needs while prioritizing multiple service activities
• Provide remote and phone-based technical troubleshooting support
• Serve as a technical resource for other Field Service Engineers through troubleshooting support, technical guidance, training, and mentoring
• Complete service reports, documentation, and required records
• Enter service activities and information into company databases and systems
• Maintain service tools, test equipment, and other field-service equipment
• Develop and maintain professional relationships with hospital customers and stakeholders
• Drive customer satisfaction through responsive communication and service excellence
• Collaborate with Quality, Engineering, Operations, and other cross-functional partners
• Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements
• Travel frequently within the assigned region, with occasional domestic and international travel
• Work independently in hospital, clinical, customer, and company environments