General

• Build scalable frameworks so performance does not degrade as demand increases
• Improve customer experience through data insight, automation, and process improvements
• Collaborate with VodafoneThree technical teams and third parties to enhance customer experience and continuously improve service
• Monitor Customer Fulfilment KPIs, recognise trends and challenges, and identify underlying causes
• Monitor changes across Customer Operations that may impact performance and highlight them when necessary
• Support Operations Managers in improving KPIs
• Implement improvement action plans for key metrics to enhance efficiency, productivity, and overall performance
• Use new support tools and systems for improved reporting, analysis, and data visualisation

Explore Performance Specialist at Vodafone. Review requirements and application details.

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