IT Support

• Serve as the first point of contact for HSD employees requiring technical or business-application assistance
• Provide support through tickets, telephone, email, and other channels
• Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests
• Document incidents, requests, troubleshooting activities, resolutions, and escalations in the ticketing system
• Triage and route application, infrastructure, data, security, and business-process issues
• Support user accounts, application access, permissions, password resets, and account unlocks
• Provide frontline support for Microsoft Dynamics 365 and other HSD systems
• Assist users during application changes, implementations, migrations, upgrades, and technology transitions
• Create and maintain knowledge articles, standard operating procedures, user guides, FAQs, and technical training materials
• Conduct individual and group end-user training
• Perform other duties supporting departmental operations and business needs

Help Desk Specialist

• Serve as the primary point of contact for employee IT support across a Mac-majority environment
• Provision and troubleshoot hardware, software, and account access
• Administer Google Workspace and support the Microsoft 365 tenant
• Manage onboarding, offboarding, access provisioning/deprovisioning, and license management
• Triage, document, and resolve support requests
• Design and maintain ticketing and workflow processes
• Build and maintain runbooks, SOPs, asset inventory, and onboarding/offboarding checklists
• Perform endpoint management, MFA enforcement, access reviews, and basic security hygiene
• Identify recurring issues and propose process or tooling improvements
• Coordinate with SaaS vendors on account and licensing issues
• Manage hardware procurement, imaging, shipping, returns, and lifecycle tracking
• Maintain and enforce MDM policies using Jamf, Kandji, or similar tools
• Support SSO configuration and troubleshooting for SaaS applications
• Monitor and respond to basic security alerts, escalating as needed
• Conduct access reviews and license audits across the application portfolio
• Assist with compliance documentation and evidence gathering for SOC 2 or similar frameworks
• Track and report support metrics to inform process improvements
• Coordinate device and software patching/update cycles to maintain a security baseline

IT Support Specialist

• Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across SonicWall, Meraki, and UniFi platforms
• Manage endpoints using Microsoft Intune and Windows Autopilot
• Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
• Configure email security protocols including SPF, DKIM, and DMARC
• Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
• Maintain tickets, documentation, and client communications using ITSM tools
• Participate in IT projects such as installations, network setups, migrations, and cloud deployments
• Provide occasional after-hours/on-call support as needed
• Deliver client training on IT best practices and security awareness
• Proactively identify and remediate technical issues to enhance client satisfaction

IT HelpDesk Tier 2

• Lead and support technology infrastructure powering daily operations and event execution at Mesa Convention Center
• Serve as the primary technology resource for venue staff
• Support IT application needs for all staff
• Develop protocols for staff technology usage
• Liaise with the IT Department regarding network support issues
• Liaise with Legends Global IT Department regarding corporate applications and systems issues
• Create and write reports for business analysis purposes
• Assist in developing marketing and business presentation technology-related projects
• Train and support staff in Microsoft Office usage
• Identify and implement software applications to enhance productivity and efficiency
• Identify and implement hardware opportunities to enhance productivity and efficiency
• Troubleshoot application and network problems
• Oversee IT systems, network support, software applications, reporting, and end-user training
• Perform other duties as assigned

IT Manager

• Define, design, and evolve enterprise-wide SAP architectures aligned with business strategy and technology
• Own SAP landscape architecture, including integration patterns, cloud adoption, and hybrid scenarios
• Advise executive stakeholders and translate business objectives into SAP roadmaps using SAP S/4HANA and the broader SAP ecosystem
• Architect robust, high-performance end-to-end SAP S/4HANA solutions for complex, multi-entity, and multi-process environments
• Assess and introduce AI, automation, analytics, and extensibility capabilities
• Establish and enforce enterprise architecture principles, standards, and best practices
• Define SAP BTP usage for integration, extension, automation, analytics, and innovation
• Guide and influence cross-functional SAP teams and foster continuous improvement

SAP Enterprise Architect

• Serve as the first point of contact for employee and consultant support requests by phone, email, chat, in person, and through the Salesforce service desk portal
• Log, categorize, prioritize, track, and resolve support cases in Salesforce Service Cloud
• Meet service-level targets and proactively communicate case delays
• Escalate urgent or Tier 1-exceeding issues and follow them through closure
• Identify recurring issues and contribute resolution steps to the knowledge base
• Review case metrics with the IT Technical Service Manager
• Coordinate laptop requests from intake and approval through imaging, shipment, delivery confirmation, and return
• Install, configure, and maintain workstation operating systems, standard software builds, and client-required applications
• Maintain hardware inventory and asset assignment, tracking, and recovery records
• Troubleshoot laptop, desktop, peripheral, printer, VPN, Microsoft 365, endpoint security, printing, device enrollment, and compliance issues
• Coordinate warranty repairs and vendor support cases
• Provide telephony support for desk phones, softphones, and mobile devices
• Create, modify, disable, and delete user accounts in Microsoft Entra ID, Okta, and downstream business applications
• Execute onboarding, transfer, and offboarding workflows
• Administer group membership, license assignment, and role-based access
• Support Okta single sign-on and multi-factor authentication, including enrollment, factor resets, lockouts, and password resets
• Document access changes and support access reviews, audits, and compliance requests
• Enter and correct data across multiple systems
• Route non-technical inquiries to the appropriate department and confirm handoff
• Provide backup coverage for the IT support team
• Report to the IT Technical Service Manager; no supervisory responsibility

IT Support Coordinator

• Design, develop, and deliver scalable, high-quality full-stack software solutions using Java and Python
• Lead the architecture and implementation of distributed systems
• Own end-to-end feature delivery from design and development through deployment, monitoring, and production support
• Drive coding standards, testing, documentation, and continuous delivery as a senior Agile team member
• Mentor and guide junior engineers through code reviews, design discussions, and knowledge sharing
• Collaborate with architects, product managers, and cross-functional teams to translate business requirements into scalable technical solutions
• Build and evolve RESTful APIs, microservices, and event-driven systems with strong service contracts and backward compatibility
• Improve CI/CD pipelines, test automation, and developer productivity
• Identify system bottlenecks, debug complex issues, and drive root-cause analysis with long-term fixes
• Design for scalability, resilience, and observability, including monitoring, logging, and alerting
• Contribute to cloud-native adoption, containerization, infrastructure-as-code, and auto-scaling architectures
• Influence technical direction by proposing innovative, pragmatic solutions
• Own accountability for high-impact outcomes aligned with team and organizational goals

Senior Software Engineer II – Enterprise Architecture

• Understand the business and assist in prioritizing projects
• Audit project alignment with overall technical or business strategy
• Guide resource allocation and support project or program execution plans
• Manage Agile / Lean portfolios and support overall strategy, investment funding, Agile portfolio operations, and Lean governance
• Apply lean thinking to programs and products and coach stakeholders to achieve objectives
• Lead the development, management and optimization of portfolio, program, and project management methodologies and disciplines
• Manage portfolio strategy and analysis deliverables and processes
• Build partnerships within IT and various business units
• Facilitate portfolio management processes to ensure strategic alignment on technologies and goals
• Develop and execute portfolio change control, risk management and communications strategies
• Manage hiring and training of staff, conduct performance reviews, and provide leadership, technical guidance and coaching
• Share knowledge and develop staff capabilities
• Develop and communicate organizational objectives; inspire and motivate team members
• Perform other duties as assigned
• Comply with all policies and standards

Manager, IT Portfolio Management

• Own and resolve complex technical escalations requiring deep product, log, and environment analysis
• Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or formal engineering handoff
• Serve as a technical resource and mentor for Level 1 support staff
• Translate complex product issues into clear, business-relevant guidance for customers
• Troubleshoot customer API integrations, including REST, webhooks, authentication, payloads, rate limits, and error handling
• Configure and troubleshoot AI-powered product features, escalating unresolved or ambiguous model-behavior issues to Engineering
• Read and debug code to reproduce issues and build simple test scripts to speed diagnosis
• Review logs, queries, and configurations to pinpoint failures
• File reproducible bug reports, partner with Development on root cause, and support QA in validating fixes
• Surface recurring customer pain points to Product and management
• Document root causes, workarounds, and solutions in knowledge base articles

IT Support jobs in Arizona