Inside Sales

• Oversee strategic and sales objectives for assigned teams.
• Create tactical solutions to meet or exceed objectives.
• Recruit, hire, and create personnel development plans.
• Identify and nurture high-potential talent and plan succession.
• Build a talent pipeline for positions outside the immediate team.
• Monitor process, progress, and results.
• Set team direction and priorities and remain accountable for team performance.
• Serve as the sales team point person for strategy opportunities, problem resolution, and escalated issues.
• Drive large deals and negotiate aggressively during the deal process.
• Balance customer service excellence with company profitability.
• Use rigorous logic and methods to solve difficult problems.
• Develop the sales team to accurately enter and manage opportunities.
• Ensure Opportunity Manager information is accurate and up to date.
• Review and actively manage opportunities.
• Measure performance against goals and evaluate results.
• Hold the team accountable for Opportunity Manager information and provide course correction.
• Educate partners on registering opportunities and transacting business with Arrow and vendors.
• Serve as subject matter expert on Arrow and vendor tools and processes.

Inside Sales Manager

• Lead regional inside sales representative support strategies
• Foster continuous professional growth of the team
• Collaborate across departments to innovate tools, refine processes, enhance communication, and improve inside sales efficiency
• Manage a team while performing individual inside sales representative responsibilities
• Deliver an exceptional Total Customer Experience
• Provide leadership, guidance, and coaching to direct reports
• Onboard and train new hires
• Develop strategic plans with regional teams for unique sales scenarios
• Ensure ISR expectations, service level targets, and escalation support are met
• Implement feedback and solutions to improve sales administration systems, processes, and tools
• Manage inside sales operational performance using sales metrics, KPIs, best practices, and workflows
• Review and report on sales activities and value tracking for quotes, backlog, and on-time accounts receivables management
• Refine strategies to improve margins and increase revenue
• Uncover customer insights and identify customer satisfaction trends
• Recommend alternative products and solutions based on cost, availability, or specifications
• Process customer quotes, orders, and returns
• Monitor and approve sales credits, price adjustments, and special allowances
• Remain current on customer preferences and product portfolios
• Perform other ISR duties as assigned or necessary

• Report to the Manager Inside Sales
• Contact existing, inactive and prospective customers in the pharmaceutical, biotech, microelectronics and chemical industries
• Perform outgoing calls to manage existing business and generate new sales
• Recommend products and applications to customers in target markets
• Proactively contact customers and prospects by phone to gather information and increase sales
• Handle general sales channel customers and grow business through inbound and outbound sales
• Generate and provide pricing and quotes to customers
• Seek prospecting and lead opportunities
• Establish strong customer relationships
• Build customer solutions and close new-customer sales
• Solve customer needs from lead-generation activities
• Collaborate with internal and external sales, technical and service partners to build the opportunity pipeline and close sales

Inside Sales Specialist

• Respond to inbound customer inquiries via phone, email, and digital channels
• Generate quotes and convert opportunities into confirmed rental contracts
• Pursue sales opportunities through outbound calls, bid tools, follow-ups, and account development
• Support strategic growth initiatives within assigned territories, industries, or business units
• Upsell and cross-sell specialty products, services, and value-added solutions
• Build and maintain relationships with new and existing customers
• Understand customer needs and recommend appropriate equipment rental solutions
• Maintain accurate customer records and activity in Salesforce
• Coordinate with branch operations, logistics, and field teams for equipment delivery and pickup
• Resolve order issues, billing discrepancies, and service concerns
• Partner with Outside Sales Representatives on accounts and project opportunities
• Prepare quotes, contracts, and documentation for large or complex deals
• Assist with pipeline management, reporting, and sales tracking
• Answer calls, emails, and web requests; qualify inbound leads
• Process Book & Bill opportunities and manage sales processes in Salesforce/Deal Manager
• Identify opportunities using construction network platforms
• Track opportunities and complete sales tasks and paperwork
• Support accounts receivable efforts for A and B customers
• Follow up on quotes and past rentals
• Quote equipment and products, confirm availability, and apply approved discounts and pricing
• Create, modify, or cancel rental contracts, orders, and reservations
• Match customer needs to fleet availability and recommend alternatives when inventory is limited
• Coordinate equipment rental add-ons including fuel, damage waiver, delivery, and accessories
• Support compliance, convert opportunities into orders, keep customers engaged, and remove friction from the sales process

Inside Sales Representative

• Manage customer interactions throughout the order lifecycle, including inquiries, quoting, order processing, fulfillment, and issue resolution
• Create and maintain accurate sales quotes, sales orders, invoices, and rental or re-rental contracts
• Coordinate purchasing activities for inventory, drop-ship items, re-rented equipment, and site services
• Support inventory, equipment, and receiving activities by maintaining accurate records, following inventory control procedures, and resolving discrepancies
• Collaborate with outside sales representatives and branch leadership to identify customer needs and recommend appropriate solutions
• Leverage product and equipment knowledge to support customer decision-making and resolve service-related issues
• Prioritize daily tasks and manage time effectively to meet service standards
• Serve as a primary internal point of contact for customers
• Ensure accurate order processing, timely issue resolution, and consistent service delivery
• Support revenue growth and customer satisfaction

• Upsell and cross-sell additional services and products to existing florist customers
• Build strong customer relationships, understand needs, and identify growth opportunities
• Maintain and manage an upsell opportunity pipeline
• Ensure accurate forecasting and tracking in Salesforce
• Develop deep product knowledge and articulate product value to customers
• Advocate for customers by sharing feedback with internal teams
• Collaborate with marketing, customer success, and product teams
• Meet and exceed monthly sales and revenue targets

Inside Sales jobs in California

Inside Sales Manager

Inside Sales Manager

Inside Sales Specialist

Inside Sales Representative

Inside Sales Representative

Bilingual Inside Sales Representative – Spanish Speaking