Inside Sales

• Provide information on products and services
• Assist customers with product selection and application
• Share information about credit policy, delivery options, in-house services, and training events
• Provide accurate product availability and delivery information
• Manage bid opportunities through the bid follow-up process
• Oversee products on bids and sales orders, including vendor/manufacturer purchasing, resolving customer problems, communicating lead times, ensuring order delivery, and processing credits
• Work directly with vendors to obtain special pricing when applicable
• Grow sales and gross margin
• Use vendor websites for product searches, pricing, availability, and cut sheets
• Review and manage daily reports and queues for bids, open orders, and credits
• Manage inbound and outbound communications professionally and promptly
• Maintain daily schedule, email, and voicemail
• Work with Outside Sales to maintain account pricing and contact information
• Pursue continuing education related to company products, services, and solutions
• Collaborate with sales, operations, vendors, Counter, Warehouse, and other company departments
• Travel to training and company events when applicable

Inside Sales Representative

• Source new sales opportunities through inbound lead follow-up
• Follow up on inbound website leads, inbound calls, customer referrals, and construction site databases
• Make outbound cold calls and emails to prospective business partners
• Obtain detailed information about customer needs and requirements
• Work closely with channel partners to maintain, grow, and share best practices
• Route qualified opportunities to appropriate sales executives for further development and closure
• Use the CRM system to turn generated leads into business partners
• Perform related work and additional duties assigned by the supervisor
• Develop toward future roles such as outside sales representative, account manager, or manager

Technical Inside Sales Specialist

• Receive and process inbound prospects and existing account sales activity
• Process inbound sales activity by quoting product quantities, prices, delivery specifications, and payment terms
• Offer substitute products where appropriate
• Sell, market, promote, and demonstrate products
• Increase business through sales to new customers and additional sales to existing customers
• Prospect for new accounts within the specific scope
• Gather and report information about the company, competitors, pricing, products, and market trends
• Assist management and vendors with planning, tracking, and implementing sales strategies and developing new markets
• Work closely with the Inside Sales Manager and operations on product balance for the area
• Assist with surveys of prospects and existing accounts for marketing initiatives
• Maintain the Carmeuse database for customers, potential customers, and competitors
• Oversee customer pricing, quotes, sales budget, sales forecasts, and account reports using Carmeuse databases
• Provide support to Carmeuse team members at key customers and prospects
• Develop and continuously maintain the prospect list for the business area
• Implement tactical plans to build strong customer relationships
• Maintain regular customer contact to ensure satisfaction
• Perform other responsibilities as assigned by the manager

• Manage overall account relationships by providing strategic service and support to assigned customer bases
• Maximize margins, gain market share, and drive value-added solution selling
• Coordinate with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time order delivery, provide engineering support, and troubleshoot customer problems
• Serve as liaison between suppliers, supplier representatives, and customers to build long-term business partnerships for Arrow
• Develop and manage customer strategy in assigned account territory
• Sell and drive Solutions Selling within approved account-level strategy
• Support the Order to Invoice process
• Own the customer interface for backend Quality processes, including corrective actions and Field Quality Reports
• Maintain Perfect Order Index (POI) and inventory integrity to minimize write-offs and bill-backs
• Own the customer interface for Credit and Financial Information and coordinate resources and support functions
• Own Quote to Order sales objectives, set quote-process strategy, coordinate quotation resources and processing, validate EOL and NCNR item-class changes, negotiate pricing and quote markup, and notify customers of price increases

• Make 100+ outbound calls per day to targeted businesses across the Pittsburgh region
• Qualify leads, document key information, identify fit, and secure qualified appointments for the outside sales team
• Follow up with warm leads from inbound inquiries, marketing campaigns, networking events, and prior calls
• Maintain complete and accurate records of outreach, conversations, and next steps in the CRM system
• Partner with the outside sales team on territory strategies and lead intelligence
• Participate in targeted call campaigns for industries, seasons, or special promotions
• Represent Jani-King professionally and persistently on every call
• Monitor daily, weekly, and monthly goals and use performance data to refine prospecting approaches
• Participate in sales meetings, training sessions, and strategy discussions

Inside Sales Associate

• Make 100+ outbound calls per day to targeted businesses across the Pittsburgh region
• Qualify leads, document key information, identify fit, and secure qualified appointments for the outside sales team
• Follow up with warm leads from inbound inquiries, marketing campaigns, networking events, and prior calls
• Maintain complete and accurate outreach records in the CRM system
• Partner with field sales on territory strategies and lead intelligence
• Participate in targeted call campaigns
• Represent Jani-King professionally and persistently on every call
• Answer and route front-desk calls, schedule franchise disclosure meetings, coordinate calendars, and assist with general office needs for approximately four hours per week
• Monitor daily, weekly, and monthly performance goals and refine prospecting approaches using performance data
• Participate in sales meetings, training sessions, and strategy discussions