Legal Assistant

• Provide general administrative support to the team
• Route prospective new clients to the appropriate intake team member
• Communicate patiently and compassionately with individuals experiencing difficult circumstances
• Support consultation payment collection through LawPay when assigned
• Send invoices and payment information to clients
• Conduct follow-up calls with existing clients
• Maintain accurate and orderly folders in the organization’s internal system
• Upload, label, and organize documents within digital folders
• Explain required documents to callers
• Ask initial screening questions about caller location and case type
• Request and receive documentation from clients
• Answer calls professionally and gather relevant background information
• Escalate documents, questions, and client matters for review
• Serve as the initial point of contact for incoming callers
• Protect confidential client and case information

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