Manager

• Manage rostering, shift coverage, and absence tracking for the designated market
• Conduct weekly 1:1s for new joiners and monthly 1:1s for tenured staff
• Lead onboarding for new team members
• Perform regular quality checks on agent interactions and maintain performance standards
• Serve as the primary escalation point and resolve complex customer issues within the team
• Monitor and drive response time, CSAT, and Trustpilot ratings
• Participate in interviewing candidates and place agents across Level 1 and Level 2 tiers
• Take ownership of day-to-day support operations for a dedicated market or functional area
• Drive coverage, quality standards, agent performance, and team development

CS Manager

• Lead, coach, and develop the Incident Response team through one-to-ones, feedback, and performance/development conversations
• Manage the caseload and people while personally leading the most complex or high-profile incidents
• Own end-to-end incident response service quality, including case intake, coordination, technical execution, client communication, and closure/reporting
• Own delivery KPIs including time-to-containment, case-report quality and timeliness, and client satisfaction
• Manage on-call and case-lead rostering and workload according to severity and client exposure
• Act as senior escalation point and incident commander for major incidents
• Own quality assurance and peer review of incident reports
• Own and scale automation for evidence collection, timeline building, and reporting
• Drive continuous improvement of incident response playbooks, tooling, processes, runbooks, and SOPs
• Represent Incident Response in cross-functional discussions with SOC, Prevention, Product, Customer Success, and Legal
• Coordinate ransomware and business email compromise investigations and perform forensic work

Manager – Incident Response

• Define and execute sourcing strategies within all segments of logistics operations
• Own the related sourcing project pipeline
• Engage in strategic partner management and collaborate with matrixed teams to improve logistics and customer delivery experience
• Represent partner wins or issues for resolution in Global Business Reviews
• Drive cost savings and operational efficiencies through continuous improvement to logistics performance, service/mode adjustments, and warehouse optimization
• Lead sourcing events and manage project deliverables, timelines, negotiations, and contractual compliance
• Communicate with cross-functional executives regarding risk mitigation strategies, long-range planning, and supply chain resiliency
• Prepare the supply chain and manage continuity for project implementations and partner change management
• Utilize methodologies such as Agile to support improvement programs
• Work with order management, planning, repair, manufacturing, and finance teams
• Drive supply chain cost savings activities
• Lead supplier changes and team expectations by driving suppliers to meet or exceed committed changes
• Utilize appropriate resources and influence streamlined delivery of projects and changes
• Analyze supply chain issues, facilitate solutions and proposals, and communicate plans and status in an executive manner

Vendor Manager

• Leidinggeven aan twee moderne, geautomatiseerde logistieke sites in Venlo
• Overzien van de volledige operatie op beide locaties
• Zorgen dat mensen, processen en technologie optimaal samenwerken
• Richting geven aan de ontwikkeling van geautomatiseerde warehouses met AutoStore en Exotec
• Automatiseringsmogelijkheden vertalen naar verbeteringen in performance, kwaliteit, capaciteit en efficiency
• Ontwikkelen van mensen en bouwen aan een cultuur van eigenaarschap en continu verbeteren
• Klantverwachtingen en groei vertalen naar schaalbare oplossingen
• Alignment creëren tussen operatie, IT, automatisering, commercie en businessdoelstellingen
• Verantwoordelijkheid dragen voor financiële resultaten en KPI’s van beide sites
• Sturen op performance, workforce management, veiligheid, kwaliteit en klanttevredenheid
• Data gebruiken om beslissingen te onderbouwen en continue verbetering aan te jagen
• Sterke klantrelaties opbouwen en bijdragen aan commerciële en contractuele ontwikkeling
• Een wendbaar managementteam en workforce ontwikkelen
• Mensen, processen en technologie verbinden en één duidelijke richting over beide locaties creëren

Senior Site Manager

• Lead two modern logistics sites in Venlo serving retail and fashion customers
• Oversee the entire operation across both locations
• Ensure people, processes and technology work together effectively
• Scale operations flexibly in line with customer and DSV ambitions
• Further develop automated warehouses, including AutoStore and Exotec
• Translate automation potential into improvements in performance, quality, capacity and efficiency
• Provide direction and develop people and a culture of ownership and continuous improvement
• Build trusted relationships with customers and internal stakeholders
• Align operations, IT, automation, commercial teams and business objectives
• Manage financial results and KPIs for both sites
• Drive performance, workforce management, safety, quality and customer satisfaction
• Develop flexible and scalable solutions for changing customer needs
• Contribute to commercial and contractual development
• Develop an agile management team and workforce
• Create one clear direction across both locations

• Establish and develop the team responsible for electronic design and embedded software development
• Provide technical guidance and support to engineers in electronic design and embedded software development
• Oversee team performance and support the effective allocation of engineers across projects
• Oversee project development at a high level, ensuring alignment with technical objectives and project requirements
• Support project teams with technical guidance and decision-making where needed
• Coordinate collaboration between electronic design and embedded software teams
• Contribute to technical planning, priorities, and resource allocation across projects
• Support the development of engineering processes and ways of working within the team

Department Manager

• Klanten en ontwikkelteams met elkaar verbinden
• Plannen maken, verwachtingen bewaken en zorgen dat klanten krijgen wat zij nodig hebben
• Duurzame klantrelaties bouwen en onderhouden met persoonlijke aandacht en hospitality
• Klantcontracten, SLA’s en de kwaliteit van de dienstverlening bewaken
• Commerciële kansen signaleren en vervolgopdrachten realiseren
• Offertes opstellen en het offerteproces begeleiden
• KPI’s definiëren, resultaten bespreken en klanten ondersteunen bij RFC’s
• Overzicht en duidelijkheid creëren richting interne teams en stakeholders
• Voortgang van projecten borgen en sturen op tijd, kwaliteit en verwachtingen
• Business en techniek verbinden
• Verbeteringsmogelijkheden intern uitdragen en zorgen dat iedereen dezelfde richting volgt

Client Delivery Manager – Financiële dienstverlening

• Manage, coordinate and facilitate multiple electrical subcontractors and suppliers during project preparation and execution
• Take ownership of the technical integration of electrical work packages and coordinate relevant subcontractor activities
• Ensure electrical products and services comply with requirements and specifications within agreed schedules, quality standards and cost limits
• Secure execution and synchronization of project activities, deliverables and subcontractor contractual obligations
• Organize and participate in project reviews and monitor progress, interfaces, risks and required actions
• Participate as the accepting party during contractual milestones, tests and trials, including FAT, HAT and SAT
• Support technical and commercial evaluations, including proposal evaluations and cost and price analyses
• Assist with warranty-related issues when required
• Work closely with engineers, suppliers, subcontractors and project teams throughout the project lifecycle

Technical Subcontract Manager – Electrical

• Lead end-to-end sourcing and procurement of aluminum scrap across Europe
• Support secondary material processing activities
• Develop and execute sourcing strategies for aluminum scrap and secondary materials
• Build and maintain relationships with suppliers, processors, brokers, and internal stakeholders
• Analyze scrap market trends, pricing mechanisms, supply dynamics, and business data
• Provide actionable market intelligence and support data-driven decision making
• Lead supplier qualification, contract management, responsible sourcing compliance, traceability, and operational execution
• Collaborate with commercial, operational, technical, logistics, quality, finance, and EHS functions
• Optimize inventory and manage supplier performance
• Resolve claims and mitigate supply risks to ensure continuity of supply
• Maximize recovery value from scrap and secondary materials
• Use Microsoft 365 and business systems to monitor performance and drive sustainable results
• Report to the Vice President, Value-Added Product Sales, Europe
• Travel regularly across Europe to suppliers, processing partners, operational sites, and industry events

Manager – Aluminum Scrap and Secondary

• Build and lead the credit risk framework for Finom’s SME Credit Cards/Overdraft products
• Oversee, build, and improve Finom’s Credit Risk engine, including its framework, guidance, analytics, and technical setup
• Own and develop the end-to-end credit risk framework for credit cards, including eligibility, underwriting, scoring models, limit setting, risk appetite, monitoring, and reporting
• Partner with Product and Engineering to embed risk into product design and strategy
• Architect the data strategy using transactional, bureau, behavioural, accounting, government registry, and first-party account data
• Guide the ML & Data Science team in building, validating, and iterating credit scoring and related risk models
• Build and own the portfolio monitoring stack
• Design, build, and calibrate early warning indicators and credit monitoring systems
• Act as a Second Line of Defense, ensuring robust origination, monitoring, and collections processes
• Own and improve credit risk policies, risk appetite frameworks, and reporting
• Ensure alignment with EMI/PS4 regulatory requirements and evolving European standards
• Collaborate with the CRO, Product, ML & Data Science, Operations, and Engineering teams

Manager jobs in Netherlands

CS Manager

Manager – Incident Response

Vendor Manager

Senior Site Manager

Senior Site Manager

Department Manager

Client Delivery Manager – Financiële dienstverlening

Technical Subcontract Manager – Electrical

Manager – Aluminum Scrap and Secondary

Credit Risk Manager – SME Lending