Medical Receptionist

• Welcome patients and visitors with professionalism and compassion
• Check patients in and verify registration and insurance information
• Schedule, confirm, and reschedule appointments
• Answer phones, respond to inquiries, and route messages appropriately
• Collect payments and support accurate billing processes
• Assist with patient communications, paperwork, and MyChart support
• Maintain patient records and support day-to-day office operations
• Partner with providers and clinical staff to ensure a smooth patient experience

Medical Receptionist – Podiatry

• Greet patients and create a welcoming, patient-centered atmosphere
• Guide patients through check-in processes, including virtual tablets
• Address patient questions and concerns
• Communicate walk-ins, schedule changes, and patient needs to ensure seamless guest flow
• Troubleshoot patient issues and escalate concerns to the office manager, physician, or billing department
• Perform front desk and lobby opening and closing tasks
• Print patient demographics and schedules
• File necessary paperwork
• Maintain a clean and organized lobby
• Manually check in patients unable to use virtual systems
• Communicate patient arrivals, delays, and on-site needs to team members
• Contribute to teamwork and the overall success of the office

• Maintain outpatient clinical and medical schedules using computer and manual methods
• Liaise between client registration and clinicians to schedule follow-up appointments and psychiatric evaluations
• Answer the secretarial support line, manage appointments, or triage calls to appropriate staff
• Take payments and check clients in for appointments
• Reschedule medical appointments and other appointments as requested
• Maintain clinical and medical caseloads and monitor for inactivity and accuracy
• Review previous day's schedules to facilitate completion of no-show letters, coding of medical staff appointments on superbills, and readiness of clinical team services
• Review medical charts for next-day services to ensure information is ready for medical staff
• Type correspondence, memos, and other project assignments as requested

Medical Receptionist – Employee Assistance Program

• Perform receptionist duties
• Receive patients and visitors
• Schedule appointments
• Perform general clerical duties

Medical Office Receptionist – Pulmonary Clinic

• Support office operations independently and collaboratively to provide efficient, cost-effective, quality patient care
• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules using provider preference lists and update appropriately
• Communicate with management regarding goals, needs, and concerns
• Complete patient pre-registration
• Review revenue reports to ensure charges are billed appropriately
• Collect copays and balances due
• Check patients in and out for appointments
• Handle incoming and outgoing phone calls
• Scan and fax documentation
• Make confirmation phone calls
• Maintain patient, family, employee, and service-area confidentiality
• Greet visitors and manage expectations regarding service
• Answer and route telephone calls and deliver messages
• Receive and distribute messages, packages, and supplies
• Implement day-to-day operations of the service environment
• Maintain a safe and secure environment
• Report to the Manager or Coordinator

Medical Receptionist – Per Diem, ENT Office

• Welcome patients and visitors with professionalism and compassion
• Check patients in and verify registration and insurance information
• Schedule, confirm, and reschedule appointments
• Answer phones, respond to inquiries, and route messages appropriately
• Collect payments and support accurate billing processes
• Assist with patient communications, paperwork, and MyChart support
• Maintain patient records and support day-to-day office operations
• Partner with providers and clinical staff to ensure a smooth patient experience
• Oversee daily work queues
• Serve as Collections Advocate
• Handle moderate billing issues with patients

• Float between three cancer clinic locations to provide coverage based on staffing needs
• Greet and welcome patients and others in person, at the check-in desk, or via telephone
• Answer incoming calls professionally
• Check in and check out patients according to established protocols
• Schedule patient appointments
• Register patients
• Provide coverage when team members are out or when additional staffing support is needed
• Work varying shift times based on clinic needs without a set schedule

Medical Receptionist – Cancer Clinic

• Manage front office daily activities for the practice location
• Ensure quality customer service for in-person and remote patients and clinicians
• Create a positive work environment and support in-office clinician and staff engagement activities
• Conduct schedule preparation, ensuring paperwork, documentation, payment information, demographics, and patient charts are complete and accurate
• Perform general office duties, including mail sorting, document scanning, e-faxes, shared office email, cleanliness, and upkeep
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction
• Greet and check patients in and out
• Respond to patient needs and manage sensitive situations using crisis and de-escalation processes
• Support patients via phone, email, and portal with billing, scheduling, release requests, and other inquiries
• Manage phone-system queues and answer calls promptly
• Assist with telehealth access, Patient Portal issues, and troubleshooting
• Triage urgent patient issues, direct them to appropriate departments, and escalate as needed
• Collect in-person and telehealth copayments and account balances
• Complete insurance eligibility verification and resolve related issues with patients
• Provide clinicians with administrative support, including sending letters and faxes
• Coordinate with clinicians regarding patient questions
• Audit clinician schedules for appointment accuracy
• Maintain a pleasant, secure, and motivational practice environment