Navigator

• Manage communications between patients and doctors and maintain associated documentation, including FSA-related letters, medical referrals, and labs
• Work with clinical and operations teams to resolve patient concerns quickly
• Collaborate with Customer Service to troubleshoot patient requests related to physician requirements and treatment-supporting tasks
• Provide clinical feedback on medication, lab, side-effect, and other clinical inquiries in collaboration with clinical operations
• Support physicians in resolving patient care issues promptly
• Follow established protocols and processes while improving operational processes and patient experience
• Take on additional clinical projects or responsibilities as needed

RN Clinical Navigator

• Manage communications between patients and doctors and associated documentation, including FSA-related letters and medical referrals
• Work with clinical and operations teams to ensure fast resolution of patient concerns
• Collaborate with Customer Service to troubleshoot patient requests related to physician requirements and treatment-support tasks
• Provide clinical feedback on medication, lab, side-effect, and other clinical inquiries in collaboration with clinical operations
• Support physicians in resolving patient care issues in a timely manner
• Follow established protocols and processes while improving operational processes and patient experience
• Take on additional clinical projects or responsibilities as needed

• Complete patient preadmission assessments
• Complete pre-admission assessment updates
• Work under the direction of the Director of Strategic Initiatives and Integration
• Collaborate with business development team members, including the Admissions Manager and admission staff
• Collaborate with nursing and other internal and external staff
• Facilitate referral conversion

Clinical Navigator Evaluator

• Cultivate referral relationships
• Manage assigned territory
• Complete patient assessments
• Make sales contacts
• Analyze referral and admission data from the assigned territory
• Collaborate with business development team members, including the Admissions Manager and admission staff
• Collaborate with nursing and other internal and external staff to facilitate referral conversion
• Provide feedback and recommendations for program development and quality improvement initiatives
• Support customer service, referral and admission processes, and patient and referral source satisfaction
• Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives
• Work under the direction of the Director of Business Development

Clinical Navigator

• Serve as a trusted resource for team members experiencing life events by providing guidance regarding benefit programs, leave options, and available resources
• Advise team members on eligibility requirements, enrollment actions, required documentation, and applicable timelines
• Educate team members on the impact of leave on benefits, payroll deductions, arrears, and return-to-work requirements
• Manage and resolve routine and moderately complex benefits and leave inquiries
• Collaborate with Benefits Analysts, Leave Specialists, and other subject matter experts
• Maintain thorough, accurate, and compliant case documentation in designated systems
• Prepare and deliver clear, empathetic communications
• Interpret and explain benefit and leave policies, eligibility provisions, and program requirements
• Guide team members and leaders to systems, tools, self-service capabilities, job aids, FAQs, and educational materials
• Assist in developing and maintaining job aids, FAQs, reference materials, and educational content
• Deliver foundational education on benefits administration and leave procedures
• Partner with askHR, Benefits, Leave Administration, Employee Health, Payroll, and external vendors
• Contribute to process improvement initiatives and cross-functional projects

Benefit Navigator

• Navigate care for cardiothoracic surgery patients across the continuum, from referral through postoperative follow-up
• Serve as a key liaison between patients, families, surgeons, and multidisciplinary care teams to ensure seamless care coordination
• Collaborate with clinical teams to support timely access, patient education, and care planning
• Participate in quality improvement initiatives to enhance patient outcomes and program performance

RN Navigator, Pediatric Cardiothoracic Surgery

• Build supportive, culturally responsive relationships with refugee and other eligible families and help them navigate available services and resources
• Work with families to develop individualized Family Navigation Plans based on their strengths, priorities, developmental goals, and needs
• Support developmental screening using tools such as ASQ-3 and ASQ:SE-2 and connect families with appropriate developmental, healthcare, early intervention, and community resources
• Help families access child care and early learning opportunities, including ECEAP, Head Start, Early Head Start, preschool, licensed child care, and applicable child care subsidies
• Support families as their children transition into kindergarten by helping them understand enrollment, school readiness, expectations, and available supports
• Facilitate or support Play & Learn groups and parent education workshops focused on child development, positive parenting, school readiness, and navigating early learning systems
• Provide families with individualized early learning activities, books, materials, and resources that support children’s development at home
• Maintain accurate and timely documentation of services, referrals, screenings, family goals, and follow-up
• Collaborate with CME staff, community partners, early learning providers, schools, healthcare providers, and refugee-serving organizations to coordinate services and strengthen referral pathways

Refugee Family Services Navigator

• Work under the direction of the Director of Business Development
• Cultivate referral relationships
• Manage assigned territory
• Complete patient assessments
• Make sales contacts
• Analyze referral and admission data from the assigned territory
• Collaborate with business development team members, including the Admissions Manager and admission staff
• Collaborate with nursing and other internal and external staff to facilitate referral conversion
• Provide feedback and recommendations for program development and quality improvement initiatives
• Address customer service, referral and admission processes, and patient and referral source satisfaction
• Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives

• Prepare, organize, and maintain accurate, updated participant information in multiple electronic databases, including supportive services logs
• Provide case management to SNAP E&T participants preparing for employment and self-sufficiency
• Manage caseloads and assist job seekers in retaining employment
• Create and update plans and monitor progress toward goals
• Schedule and conduct workshops, webinars, and job-readiness activities
• Coordinate online learning activities with the Business Services team
• Administer pre/post-test assessments and assess skills, aptitudes, and abilities
• Research and deliver job coaching, mentorship, and support services to overcome barriers
• Prepare participants for training activities and tailor case management based on employer feedback
• Collaborate with businesses, advisory groups, agencies, and community organizations to develop opportunities
• Research and share post-secondary options and adult services
• Develop rapport with participants to explore career options and interests
• Encourage participants to maintain career portfolios documenting learning and skill attainment
• Work individually or in groups to solve employment issues
• Perform other duties as requested

Career Navigator

• Cultivate referral relationships
• Manage assigned territory
• Complete patient assessments
• Make sales contacts
• Analyze referral and admission data from the assigned territory
• Collaborate with business development team members, Admissions Manager, admission staff, nursing, and other internal and external staff to facilitate referral conversion
• Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, referral and admission processes, and patient and referral source satisfaction
• Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives
• Work under the direction of the Director of Business Development