Onboarding Specialist

• Own the post-sale customer journey from deal close through onboarding, activation, retention and month 12+
• Manage the onboarding pipeline from signed deal to fully live account
• Define and monitor activation and early-life customer health
• Define, measure and analyze retention and churn by logo, revenue, lifecycle stage, role, segment, acquisition channel and team
• Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative inputs and raw data
• Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact
• Build dashboards, alerts and workflow tools using Claude and other AI coding tools
• Write SQL, reconcile data sources and build models
• Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
• Drive change through clarity and evidence without necessarily having direct authority
• Report weekly to leadership on pipeline, activation and retention health, changes and corrective actions
• Establish customer-journey maps, data access and metric baselines in the first 30 days
• Identify opportunities, launch interventions and ship tools in the first 60 days
• Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days

Explore Strategy & Operations Manager – Client Onboarding, Activation,… at Wing Assistant. Review requirements and application details.

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Strategy & Operations Manager – Client Onboarding, Activation, Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention