Onboarding Specialist

• Own onboarding projects end to end: from kickoff and requirements interviews through setup and training to a successful go-live
• Manage multiple projects in parallel, monitoring timelines, dependencies, and outstanding items
• Serve as the primary point of contact for key accounts, from individual practices to multi-site practice groups
• Plan rollouts
• Build scalable onboarding processes with project plans, checklists, training materials, and quality standards
• Ensure quality through go-live
• Review anonymized conversations between the AI and patients and derive fine-tuning recommendations
• Deliver findings to the Product and Development teams in a structured format
• Prioritize insights from day-to-day practice operations and prepare them for the Product team
• Support testing of new features and integrations
• Act as the bridge between medical practices and the Product team

Onboarding Manager – AI Healthcare Startup

• Take full responsibility for onboarding new customers, including data entry, KYC checks, and technical setup in the relevant systems
• Independently process incoming payment orders from customers, partners, and direct sales
• Implement amendments to existing customer agreements in the relevant systems
• Coordinate checks required under anti-money laundering regulations and obtain relevant business credit reports
• Collaborate on projects with colleagues from Compliance, Sales, IT, and other specialist departments
• Ensure high process and data quality
• Help shape processes to make them transparent, efficient, and sustainable

Customer Onboarding & Order Specialist – Payments

• Own customer onboarding projects in a SaaS environment from kickoff through go-live
• Plan, manage, and deliver onboarding projects
• Guide customers through scheduling, solution design, technical clarification, implementation, testing, enablement, and launch
• Create and maintain project plans, milestones, status reports, risk analyses, and decision-making materials
• Monitor project progress, quality, budget, and dependencies
• Analyze customer processes and translate business requirements into scalable platform solutions
• Advise business and IT departments on loyalty, CRM, marketing automation, e-commerce, POS, ERP, and data integration
• Support technical integrations, data flows, and system architectures
• Guide customers toward product-aligned best practices
• Constructively challenge, redirect, or decline requirements that are not aligned with the product
• Communicate with business departments, technical teams, and management
• Document customer decisions and ensure they are actionable
• Collaborate with Product Management, Engineering, Data, Sales, and Customer Success
• Incorporate customer feedback and project insights into the ongoing development of the platform and processes
• Ensure smooth handoffs from Sales to Implementation and from go-live to ongoing operations
• Independently expand product knowledge and learn about new features, platform logic, and integration patterns

SaaS Onboarding Manager – Munich / Berlin

• Take ownership of new customers immediately after contract signing
• Conduct kickoff meetings and clarify prerequisites, timelines, and responsibilities
• Coordinate the technical integration of practice management systems together with the Data team
• Support the installation of the ETL software and coordinate with the practice’s IT team or IT service provider
• Proactively support customers throughout onboarding and act as their central point of contact
• Manage ongoing onboardings, track commitments and deadlines, and ensure a fast go-live
• Guide customers through data validation through to the completed dashboard
• Support customers in using the dashboard
• Further develop customer onboarding through standardization, automation, and the use of AI
• Help design and build a Customer Success support model for the period after go-live

Customer Onboarding & Success Manager

• Guide new blue-collar employees from contract signing through their start at the academy
• Coordinate the entire onboarding process
• Coordinate with the academy, trainers, fleet, warehouse, IT, Travel, Recruiting, and branch offices
• Ensure that the required hardware and software are available on time
• Support new employees in becoming operationally ready to work
• Serve as the point of contact for organizational questions related to starting the job
• Ensure information is communicated reliably
• Maintain master data
• Check residence and work permits for completeness and validity
• Keep track of ongoing onboarding processes and resolve outstanding issues on time

Onboarding Manager, m/f/d

• Own onboarding projects end to end, from kickoff and requirements interviews through setup and training to a successful go-live
• Manage multiple projects in parallel and monitor schedules, dependencies, and outstanding items
• Serve as the primary point of contact for key accounts, ranging from individual medical practices to multi-site practice groups
• Plan rollouts
• Build scalable onboarding processes, including project plans, checklists, training materials, and quality standards
• Ensure go-live quality by reviewing anonymized conversations between the AI and patients and deriving opportunities for fine-tuning
• Share structured insights with the Product and Development teams
• Act as the interface between medical practices and the Product team
• Prepare prioritized insights for the team
• Support testing of new features and integrations
• Work with customers entirely virtually