Operations

• Work with the Customer Operations team to support and manage customer environments in Cloud Computing (AWS, Azure, OCI, and GCP)
• Handle tickets and alerts, performing initial analysis and leading resolution within your technical capabilities
• Maintain ownership of each ticket from first contact through resolution or a qualified handoff
• Communicate with the customer throughout the service lifecycle, recording the ticket opening, periodic updates, and closure with supporting evidence
• Perform support activities based on KBs, playbooks, and internal and vendor documentation
• Request the creation or updating of procedures, training materials, and documentation to reduce recurrence
• Handle known monitoring alerts by validating impact, correlating events, and executing the prescribed actions
• Perform initial technical validations and health checks for Infrastructure or Databases
• Create and execute change requests (GMUDs) related to Security, FinOps, or Customer Success initiatives
• Ensure escalations and handoffs include complete context, validations, evidence, and acceptance by the receiving team
• Record actions clearly, completely, and traceably in the ITSM system
• Review information during shift handovers and keep tickets up to date
• Identify and propose improvements to processes, documentation, automation, and the use of Artificial Intelligence

Explore Junior Cloud Operations Analyst at Dedalus. Review requirements and application details.

Remote Operations jobs in Brazil

Junior Cloud Operations Analyst

Senior Marketplace and Import Operations Specialist

Mid-Level Process Transformation Analyst – Focus on Designing and Transforming Healthcare Operations Journeys

Intern – Operations Center, Corporate Management

Operations Center Intern

Director of Operations – LATAM

Payment Operations Specialist

Recruiting Operations Specialist – Contract

Finance Operations & Strategy Associate

Executive Manager, Operations, Payments