Operations

• Provide leadership and guidance to multiple functions and teams conducting investigations across the Partnership
• Lead improvements and alignment of systems used by Integrated Investigations, Regional Investigative Specialists, Fleet, Cybersecurity, VisionFund International, and other World Vision functions
• Develop efficiencies across investigation operations to ensure high-quality, consistent investigations that protect World Vision’s reputation and ministry
• Develop and execute training and capacity-building strategy for full- and part-time investigators across the Partnership
• Serve as a matrix manager to 7 Regional Investigative Specialists, providing leadership, problem-solving guidance, and coaching
• Develop and maintain streamlined, consistent investigation tools and protocols for World Vision investigators
• Serve as senior point of contact for escalations and requests related to investigative operations, quality, and capacity
• Provide matrix leadership for Regional Investigative Specialists managing Regional Oversight Committees and investigator capacity
• Ensure investigators and complaint-handling personnel are trained and follow operational guidelines
• Resolve investigative operational concerns from senior leaders and stakeholders
• Monitor and improve intake and triage phases of new investigations
• Lead and perform high-level and complex investigations as requested by the Director
• Manage WITP and Knowledge Check enrollment requests across English, Spanish, and French
• Lead and support monthly Investigations Operations and RIS meetings
• Ensure the Investigations Dashboard is updated and accurate
• Coordinate the Investigations Management SharePoint site
• Develop investigator capacity-building programs with senior leadership and key functional areas
• Develop advanced and specialized investigator training programs with subject-matter experts
• Operate a centralized registry of trained investigators
• Maintain stakeholder relationships and represent World Vision to donors, regulators, and professional associations as needed
• Monitor trends and activities in global compliance, workplace, safeguarding, fraud, and corruption investigations
• Align investigative approaches across Cybersecurity, Fleet Management, SSR, VFI, P&C, Legal, and other functions
• Provide oversight and guidance to Regional Oversight Committees
• Ensure information-sharing, triage, and investigations oversight processes function smoothly

Explore Senior Manager, Investigations Operations at World Vision. Review requirements and application details.

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