Operations

• Make and receive phone calls and text messages to coordinate with families, providers, and vendors
• Assist families with completing medical or therapy-related forms and gather required information accurately
• Provide clear instructions and support to families navigating stressful or emotionally sensitive situations
• Contact external organizations to gather or verify information and complete administrative forms
• Follow up on documentation, open items, and outstanding requests
• Maintain clear, professional, and compassionate communication
• Maintain organized digital files and documentation using Google Drive or similar tools
• Write short reports or summaries following calls and meetings
• Assist with data entry, form submissions, and record updates
• Ensure documentation and information remain accurate, organized, and accessible
• Support scheduling and coordination of sessions, meetings, and events
• Keep internal systems and records up to date and accessible
• Coordinate administrative activities across families, providers, vendors, and external organizations
• Identify opportunities to improve organization and operational efficiency

Admin Coordinator – Ops Assistant

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct
• Monitor running tests, flag issues early, and call results once they reach significance
• Maintain a single source of truth for every test, including what is live, who sees it, and what was learned
• Create and manage placements, promotions, coupons, and offers across the Sezzle app
• Set up and manage cashback programs in internal admin tools
• Onboard new online stores into the marketplace and activate their store domains
• Map user and merchant segments to the features, placements, and offers they see
• Run QA audits, resolve user-reported issues and broken links, and set up alerts
• Benchmark the shopping experience against competitors and propose new placements, deals, and offers
• Document test plans, results, and processes, and identify workflows that can be automated with AI
• Collaborate with product, engineering, data, design, and partnerships teams
• Report to the Product Manager for Marketplace

Marketplace Operations Specialist – Experimentation

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss-prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely case resolution and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements to management

Chargeback Operations Intern

• Contribute to the proposal development process from receipt through client decision
• Recommend and implement operational strategy for proposals
• Manage proposal-related deliverables and the overall proposal process
• Support RFPs, supplemental documents, and simple to moderate RFIs for clinical development protocols or programs
• Identify operational proposal strategic plans aligned with commercial win strategy
• Determine proposal deliverables and key operations messages
• Manage clinical operations triage to meet proposal deliverables
• Ensure budgets reflect operational strategy and oversee profitability targets
• Partner with Clinical Operations, Commercial, and GPD to improve proposal efficiency and decrease COS
• Drive development of the operations segment of proposal deliverables within timelines
• Communicate operational strategy to proposal teams and develop KPIs
• Collaborate with cross-functional teams in a matrix environment
• Manage operations escalations and advise the commercial strategy team
• Assess cross-functional satisfaction and recommend future strategy and actions
• Recommend and implement post-award Clinical Operations revisions for successful proposal execution

Operations Strategy Consultant – FSP Team

• Design and implement patient intake processes covering documentation, insurance verification, and financial obligation determination
• Build systems and metrics to track care quality in virtual environments and identify discrepancies between patient self-reporting and clinician assessments
• Create processes that flag potential care issues and trigger coaching or accountability measures
• Leverage AI and telehealth technology to maintain quality standards as patient volume increases
• Lead clinician credentialing workflows, including state registration verification and insurance provider enrollment across multiple payers
• Collect and organize payer-specific information required by major insurers for payment processing
• Design onboarding systems ensuring compliance and administrative requirements are completed before clinicians see patients
• Build real-time dashboards tracking licensing, credentials, and payer enrollment across multiple states
• Implement managed-based care frameworks to track patient progress and care effectiveness
• Design telehealth audit processes to identify misalignments between patient outcomes and clinician notes
• Create objective-metric accountability systems for appropriate care delivery
• Develop KPI dashboards for leadership oversight of quality and compliance
• Identify automation opportunities across operational workflows to reduce manual work
• Streamline client scheduling, communication, and service retention using existing tools
• Implement technology solutions that increase efficiency without requiring new platform purchases
• Optimize backend systems to support multi-state growth without proportional increases in operational overhead
• Work autonomously on internal operations projects without day-to-day clinician or patient management

Operations Project Associate

• Coordinate video projects from assignment through completion
• Track deadlines, revisions, and deliverables
• Perform QA on completed videos, including pacing, captions, audio, transitions, branding, and formatting
• Provide clear, actionable revision feedback to video editors
• Maintain organized project workflows and communication across the team

Creative Operations Coordinator

• Manage video projects from assignment through completion
• Track deadlines, revisions, and deliverables
• Perform QA on completed videos, including pacing, captions, audio, transitions, branding, and formatting
• Provide clear, actionable revision feedback to video editors
• Conduct introductory calls with prospective clients
• Maintain organized project workflows and communication across the team

Creative Operations Manager

• Own the end-to-end lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents
• Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival
• Ensure contractual documentation is complete, properly approved, and consistent with established contracting standards and processes
• Coordinate effective handoff of executed contracts to downstream business teams
• Review Statements of Work and related commercial documentation for completeness, consistency, operational readiness, and compliance
• Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders
• Identify process bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times
• Drive automation initiatives that reduce manual effort and improve stakeholder experience
• Establish and maintain service-level expectations and operational controls
• Serve as the primary liaison between business stakeholders and Legal
• Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters
• Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements
• Identify and escalate contractual, operational, and commercial risks
• Support approval matrices, playbooks, templates, and contracting standards
• Provide contract process guidance and issue resolution
• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success
• Serve as business owner for contract lifecycle management processes and related systems
• Manage and optimize contract workflows within CLM and Salesforce
• Maintain contract repositories, reporting, documentation standards, and data integrity
• Develop reporting to identify bottlenecks and process inefficiencies
• Lead and develop the Contract Operations team
• Establish team priorities, workload management practices, and performance expectations
• Promote accountability, continuous improvement, and customer service
• Improve contract turnaround times while maintaining compliance and quality
• Increase visibility and accountability throughout the contracting process
• Streamline workflows through automation and process simplification
• Strengthen adoption of CLM and Salesforce contracting processes
• Build partnerships across Sales, Finance, Service Delivery, and Operations
• Develop a scalable Contract Operations function supporting company growth

Legal Operations Manager

• Support prospective and active families throughout their experience with the company
• Guide families from initial inquiry through onboarding
• Coordinate student placements with Executive Function coaches and literacy specialists
• Coordinate placements, schedules, cancellations, coverage, coach availability, and system updates
• Follow up on outstanding issues, inactive clients, pending commitments, and unresolved matters
• Respond to client inquiries and escalate concerns when needed
• Create and maintain accurate client profiles and potential-client records
• Coordinate meetings, schedules, events, trainings, and day-to-day operations
• Monitor communication channels, calendars, deadlines, records, and administrative tasks
• Serve as an administrative point of contact for active families
• Ensure forms and agreements are completed
• Communicate scheduling procedures, policies, and next steps during onboarding
• Track referral sources and maintain accurate lead information
• Call prospective clients to discuss services and answer basic questions
• Monitor incoming calls, emails, text messages, website inquiries, and referrals
• Follow up on intake forms, agreements, payment information, and onboarding requirements
• Move qualified leads from initial inquiry to active client
• Gather student, family, service, availability, and location information
• Match students with appropriate coaches based on needs, qualifications, location, personality, and availability

Intake Specialist – Client Intake and Operations Coordinator

• Analyze current-state processes to identify gaps, risks, inefficiencies, and root causes
• Develop future-state workflows, process documentation, and role clarity recommendations
• Support process improvement frameworks, tools, templates, and best practices
• Develop and maintain detailed program and project plans covering scope, deliverables, milestones, resources, dependencies, budgets, and success measures
• Support program governance through status materials, decision and escalation logs, forums, and role clarification
• Coordinate cross-functional workstreams and manage risks, issues, actions, decisions, interdependencies, changes, and resource constraints
• Prepare program reporting for EPMO leadership, sponsors, and governance bodies
• Facilitate project and workstream meetings, document decisions and commitments, and follow up on actions and deliverables
• Build relationships with business stakeholders to understand needs, validate findings, and prioritize improvement opportunities
• Collaborate on solution implementation, including communications, training, process documentation, testing, and change adoption
• Review and strengthen transformation business cases by validating assumptions, assessing feasibility, identifying dependencies, and ensuring measurable benefits
• Support performance measurement and benefits tracking through KPIs and reporting
• Partner with technology, operations, and business stakeholders to assess AI, automation, and workflow enablement opportunities
• Champion continuous improvement and support organizational change adoption

Operations jobs in Argentina