Operations

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct.
• Monitor running tests, flag issues early, and call results once statistically significant.
• Maintain a single source of truth for each test, including launch status, audience, and learnings.
• Create and manage placements, promotions, coupons, and offers across the Sezzle app.
• Set up and manage cashback programs in internal admin tools.
• Onboard online stores into the marketplace and activate their store domains.
• Map user and merchant segments to features, placements, and offers.
• Run QA audits, resolve user-reported issues and broken links, and establish alerts.
• Benchmark the shopping experience against competitors and propose ideas for placements, deals, and offers.
• Document test plans, results, and processes, and identify workflows suitable for AI automation.
• Work closely with product, engineering, data, design, and partnerships teams; report to the Product Manager for Marketplace.

Marketplace Operations – Experimentation Specialist

• Contribute to the proposal development process from receipt through client decision
• Recommend and implement operational strategy for proposals
• Manage proposal-related deliverables and the overall proposal process
• Support RFPs, supplemental documents, and simple to moderate RFIs for clinical development protocols or programs
• Identify operational proposal strategic plans aligned with commercial win strategy
• Determine proposal deliverables and key operations messages
• Manage clinical operations triage to meet proposal deliverables
• Ensure budgets reflect operational strategy and oversee profitability targets
• Partner with Clinical Operations, Commercial, and GPD to improve proposal efficiency and decrease COS
• Drive development of the operations segment of proposal deliverables within timelines
• Communicate operational strategy to proposal teams and develop KPIs
• Collaborate with cross-functional teams in a matrix environment
• Manage operations escalations and advise the commercial strategy team
• Assess cross-functional satisfaction and recommend future strategy and actions
• Recommend and implement post-award Clinical Operations revisions for successful proposal execution

Operations Strategy Consultant – FSP Team

• Own SpotDraft as the core platform administrator
• Configure custom metadata fields, schema tags, and conditional routing logic
• Design and build approval workflows and dynamic routing rules to reduce contract turnaround time
• Deploy AI-powered tools and no-code automation to streamline contract intake and repetitive legal tasks
• Optimize integrations between SpotDraft, DocuSign, and Salesforce
• Administer third-party risk and vendor compliance platforms
• Execute background checks and compliance screening before contract execution
• Prepare and route business documents for e-signature via SpotDraft and DocuSign
• Monitor signature bottlenecks in real time
• Design and maintain dashboards tracking contract cycle time, approval bottlenecks, legal team utilization, and signature status
• Conduct system audits to enforce data hygiene and reliable compliance reporting
• Administer the law firm e-billing platform
• Track external legal spend, validate invoices, recover overbilling discrepancies, and enforce billing policy
• Partner with Sales, Revenue Operations, Finance, and IT to eliminate friction from contract execution

Legal Operations Lead

• Support client assignments, transfers, referrals, and other clinic-related administrative processes
• Maintain accurate client, staff, and operational information across internal systems and tracking tools
• Follow up on pending requests and coordinate information between clinical, administrative, and leadership teams
• Support referral and client follow-up activities, including communication and documentation
• Assist with caseload transitions, staff changes, and other operational updates
• Support attendance-related and discharge administrative workflows
• Identify discrepancies or missing information and follow up with the appropriate teams
• Maintain organized documentation and ensure information is updated in a timely manner
• Provide administrative support for operational reports, audits, and process improvement activities
• Participate in team meetings and support the implementation of operational processes and updates

Clinic Ops Associate

• Design and implement patient intake processes covering documentation, insurance verification, and financial obligation determination
• Build systems and metrics to track care quality in virtual environments and identify discrepancies between patient self-reporting and clinician assessments
• Create processes that flag potential care issues and trigger coaching or accountability measures
• Leverage AI and telehealth technology to maintain quality standards as patient volume increases
• Lead clinician credentialing workflows, including state registration verification and insurance provider enrollment across multiple payers
• Collect and organize payer-specific information required by major insurers for payment processing
• Design onboarding systems ensuring compliance and administrative requirements are completed before clinicians see patients
• Build real-time dashboards tracking licensing, credentials, and payer enrollment across multiple states
• Implement managed-based care frameworks to track patient progress and care effectiveness
• Design telehealth audit processes to identify misalignments between patient outcomes and clinician notes
• Create objective-metric accountability systems for appropriate care delivery
• Develop KPI dashboards for leadership oversight of quality and compliance
• Identify automation opportunities across operational workflows to reduce manual work
• Streamline client scheduling, communication, and service retention using existing tools
• Implement technology solutions that increase efficiency without requiring new platform purchases
• Optimize backend systems to support multi-state growth without proportional increases in operational overhead
• Work autonomously on internal operations projects without day-to-day clinician or patient management

Operations Project Associate

• Coordinate video projects from assignment through completion
• Track deadlines, revisions, and deliverables
• Perform QA on completed videos, including pacing, captions, audio, transitions, branding, and formatting
• Provide clear, actionable revision feedback to video editors
• Maintain organized project workflows and communication across the team

Creative Operations Coordinator

• Manage video projects from assignment through completion
• Track deadlines, revisions, and deliverables
• Perform QA on completed videos, including pacing, captions, audio, transitions, branding, and formatting
• Provide clear, actionable revision feedback to video editors
• Conduct introductory calls with prospective clients
• Maintain organized project workflows and communication across the team

Creative Operations Manager

• Monitor Twilio voice, SMS, and email product usage to ensure platform traffic is legal, compliant, and wanted
• Ensure traffic follows Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and CTIA requirements
• Investigate cases quickly and efficiently and analyze bad actor behavior
• Identify bad actors, non-compliant activity, and evolving tactics, taking daily action while minimizing false positives
• Identify trends and root-cause gaps and recommend preventative solutions
• Use call detail records and aggregate traffic data to identify patterns and determine actions
• Resolve urgent issues affecting businesses, carriers, and consumers worldwide
• Use Twilio tools and investigative methods to detect and prevent non-compliant activity
• Support customers by email and help ensure an excellent Twilio experience

Compliance Operations Specialist

• Own the end-to-end learning strategy, roadmap, and tech stack for CX Colombia
• Decide which tools, platforms, and methodologies power enablement at scale
• Govern Nu's proprietary AI tools for content generation, gap detection, and practice simulation
• Lead a team of CX Academy specialists through influence
• Represent Colombia in Nu's global Training and Content workstreams
• Audit and align BPO training teams' execution to Nu's standard
• Engage directly on the operations floor when needed
• Drive accountability for tNPS, Quality, and Operational Efficiency through the enablement system
• Partner with squads and stakeholders to diagnose enablement gaps and redesign processes

Operations Lead

• Support prospective and active families throughout their experience with the company
• Guide families from initial inquiry through onboarding
• Coordinate student placements with Executive Function coaches and literacy specialists
• Coordinate placements, schedules, cancellations, coverage, coach availability, and system updates
• Follow up on outstanding issues, inactive clients, pending commitments, and unresolved matters
• Respond to client inquiries and escalate concerns when needed
• Create and maintain accurate client profiles and potential-client records
• Coordinate meetings, schedules, events, trainings, and day-to-day operations
• Monitor communication channels, calendars, deadlines, records, and administrative tasks
• Serve as an administrative point of contact for active families
• Ensure forms and agreements are completed
• Communicate scheduling procedures, policies, and next steps during onboarding
• Track referral sources and maintain accurate lead information
• Call prospective clients to discuss services and answer basic questions
• Monitor incoming calls, emails, text messages, website inquiries, and referrals
• Follow up on intake forms, agreements, payment information, and onboarding requirements
• Move qualified leads from initial inquiry to active client
• Gather student, family, service, availability, and location information
• Match students with appropriate coaches based on needs, qualifications, location, personality, and availability

Operations jobs in Colombia