Operations

• Oversee quality campaign delivery from client teams and own client communications and relationships
• Lead team projects and manage end-to-end client engagements and relationships
• Architect media strategy and lead campaign planning, builds, and ongoing management
• Build trust and rapport with clients; manage communications, updates, review requests, questions, and platform/media execution troubleshooting
• Work with team members on day-to-day client and internal tasks
• Collaborate with peers to share and receive learnings
• Execute media platforms across Programmatic, Social, and Search channels
• Use internal tools and processes including Slack, GSuite, Salesforce, and Workday
• Mentor and develop team members and contribute subject matter expertise to Media trainings and initiatives
• Maintain understanding of the ad industry landscape and Media.Monks Media Activation services
• Identify opportunities to grow business with clients

Delivery Lead, Media Operations

• Lead the Managed Services Service Desk organization, including managers, engineers, and support resources across multiple locations
• Build and maintain a high-performing service organization focused on customer satisfaction, responsiveness, quality, and operational excellence
• Establish expectations around service delivery, ticket ownership, communication, escalation, and customer experience
• Develop and maintain operating processes that improve consistency and scalability
• Ensure delivery against contractual commitments, service level agreements, and customer expectations
• Own endpoint management operations, including patching, updates, configuration management, and endpoint health
• Partner on endpoint monitoring, remediation, automation, reporting, cybersecurity, compliance, and customer requirements
• Lead development and execution of a 24/7 support model using domestic and international resources in Macedonia
• Define processes, responsibilities, escalation paths, and handoffs for around-the-clock support
• Partner with Practice Directors, Solution Architects, and Sales teams to support Managed Services growth and customer expansion
• Participate in customer conversations, solution discussions, service improvement opportunities, statements of work, pricing assumptions, and operational delivery models
• Drive operational improvements through automation, AI, tools, workflows, data, and metrics
• Serve on the Managed Services Leadership Team and collaborate with infrastructure, platforms, automation, technical, customer, sales, and practice teams
• Build and mentor managers and future leaders while leading organizational change and maintaining employee engagement

Director – Managed Services, End User Operations

• Ensure assigned personnel complete duties efficiently and professionally
• Perform export cargo build-up and import/export cargo tracing
• Operate forklifts and monitor dock offload/loading utilization
• Complete warehouse cargo inventory assessments
• Prepare import/export flight documentation
• Accept and distribute cargo according to air carrier and Department of Transportation regulations
• Provide customer service and resolve customer issues
• Ensure compliance with ramp safety regulations
• Load and unload aircraft
• Perform visual Foreign Object Debris checks and inspect aircraft condition before and after loading
• Operate ramp equipment
• Coordinate cargo transportation between terminals and aircraft
• Comply with WFS safety, security, and air carrier TSA Security Programs
• Monitor activities and report security breaches, suspicious occurrences, and non-compliance
• Coordinate the safe and efficient movement of cargo across warehouse and ramp operations
• Provide insight on staffing structures and tasks needed for on-time, safe, high-quality delivery
• Support other customer assignments based on training and experience

Air Cargo Warehouse Operations Specialist

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Branch Operations Coordinator

• Provide operational management and drive profitable revenue growth for regional sales districts while creating a frictionless customer experience
• Navigate complex operational processes, drive efficiency, and strategize with sales leaders to build partner and customer relationships
• Serve as liaison and escalation path for Backoffice departments
• Ensure consistent execution of Standard Operating Procedures and customer experiences
• Develop trusted partnerships with sales managers and account managers
• Resolve order issues including drop ship emergencies, backorder management, and bid escalation
• Strategize with sales managers to build partner and customer relationships that generate business opportunities
• Organize sales enablement activities with strategic OEM partners to drive growth and profitability
• Assess negative gross margin, freight/price adjustments, and RMAs to balance profitability and customer satisfaction
• Gather and analyze data to solve complex problems and provide actionable Sales Analytics insights
• Resolve escalated customer service issues
• Oversee Drop Ship in House and Pre-Order requests and delivery requirements
• Review month-end open order and backorder reports and determine actions to close deals
• Identify and correct performance gaps or missed SLAs
• Facilitate resolution of account manager commission miscalculations
• Support strategic sales initiatives and company goals
• Assist with segment go-to-market strategy execution and planning
• Provide subject matter guidance, training, and just-in-time coaching to account managers
• Determine account manager skill gaps and collaborate with sales management on development plans
• Understand CDW Service platforms including Agiloft, Changepoint, and Synapse

Senior Sales Operations Supervisor – Healthcare Enterprise

• Support underwriting and new business operations by processing group information, renewals, maintaining accurate records, coordinating documentation, and providing administrative and operational support
• Process assigned new business groups by entering and managing data across MARK, Access, and Dynamics
• Assign new business underwriters and operations specialists
• Create and maintain new business folders within underwriting shared drives
• Set up new business quotes and notes in MARK
• Create and update Group Facts screens with member eligibility data
• Order group billing materials and plan documents
• Process monthly renewals timely and accurately
• Import and review renewal quotes for errors and update them
• Monitor and process participation
• Call potential groups regarding medical history/conditions using medical questionnaires
• Answer phone inquiries from groups, agents, and Starmark distribution partners
• Process HRA’s, order medical records, and support other team members
• Correct Group Facts errors and update system data
• Combine and transfer new business group documentation to G360 (Document Center)
• Audit new business groups and renewals for accuracy and compliance
• Enter Patient Notes timely and accurately
• Process close out of new business groups
• Participate in departmental projects and assist with QA testing initiatives
• Submit EFT forms to the premium department
• Send and process EchoSign documents, including NY HCRA forms
• Perform additional assigned duties and projects

Underwriting Operations Specialist

• Partner cross-functionally with the US Hospital Business Unit Commercial Team, Account Management, Finance, USMA, PGS, and related groups
• Serve as an engaged member of US Hospital portfolio Triads and support the Specialty Portfolio Lead
• Analyze, interpret, and translate internal and external data into actionable insights and recommendations
• Partner with the US Hospital Pricing Lead on pricing and contracting strategies and monitor their performance
• Develop pricing recommendations and customer strategies for RFPs, price challenges, and contracting decisions
• Monitor external trends and market dynamics that may affect the business
• Lead the weekly Run-the-Business process for the assigned portfolio
• Support Go-To-Market processes through market analyses for product launches, private-label launches, returns to market, and line extensions
• Develop, redesign, and enhance analytics tools, reports, and processes
• Provide strategic guidance to maximize US Hospital portfolio performance
• Support Latest Estimates and Operating Plans to align with business strategy and maximize return on investment
• Promote Pfizer values and culture and support colleague growth and development
• Collaboratively address organizational pain points and feedback

Senior Manager, Commercial Operations – Secondment, 6 Months

• Collect, organize, analyze, and interpret operational data to support business decisions.
• Work on projects involving equipment transfers, equipment trackers, overtime projects, OLE and CPDH projects, Gemba walks, and railroad communications.
• Develop, maintain, and enhance dashboards, reports, and data visualizations.
• Collaborate with cross-functional teams to understand processes, gather requirements, and deliver actionable insights.
• Perform ad hoc analyses to answer business questions and support operational initiatives.
• Monitor KPIs and identify opportunities to improve efficiency, productivity, and service levels.
• Support process improvement projects through data validation, research, and analysis.
• Participate in team meetings, project discussions, and operational reviews.
• Prepare presentations and summaries communicating findings and recommendations to stakeholders.
• Assist with data quality audits and ensure reporting accuracy and consistency.
• Identify process enhancements and support continuous improvement implementation activities.

Maintenance Operations Intern

• Develop, maintain, and enhance dashboards and reports providing real-time visibility into engineering performance, quality, delivery, and operational health
• Analyze complex datasets to identify trends, risks, bottlenecks, and improvement opportunities
• Translate ambiguous problems into structured analyses and clear leadership recommendations
• Ensure accuracy, consistency, and relevance of engineering metrics
• Identify emerging issues, risks, and dependencies across engineering initiatives
• Track action items, escalation paths, and follow-ups through resolution
• Create structured approaches to problem solving, root-cause analysis, and continuous improvement
• Support engineering leaders with planning, prioritization, and execution of key initiatives
• Coordinate across engineering, product, quality, and operations
• Establish lightweight processes, documentation, and operating mechanisms that improve execution
• Provide concise, data-driven insights to engineering leadership
• Prepare executive-level summaries, presentations, and readouts
• Connect teams to ensure alignment and clarity of priorities

Engineering Operations Manager

• Support organization-wide lab standards meeting regulatory requirements
• Drive excellence in lab collection, processing, safety, and optimization
• Develop standard operating procedures for lab-related compliance
• Ensure CMS CLIA-waived compliance for point-of-care testing across the enterprise
• Develop lab training structures for new and current Oakies
• Build mechanisms for lab quality assurance
• Manage national and regional lab vendors
• Maintain the test compendium
• Oversee center lab operations across 200+ Oak Street Health centers
• Serve as business and strategic liaison for lab vendor relationships
• Optimize lab vendor service agreements
• Develop organizational lab standards aligned with federal and state regulations
• Negotiate vendor pricing and service level agreements
• Manage lab compendiums with EMR and product teams
• Track and trend lab performance metrics, including test volume, turnaround time, TNP, and TIQ
• Monitor adherence to lab-related monitoring structures
• Lead integration of new point-of-care devices and lab specimens
• Analyze lab performance and develop plans to improve processing
• Guide Practice Managers and center staff on lab resources and equipment
• Track CLIA-waived compliance requirements, certificates, control logs, and documentation
• Partner on lab-related center setup and state CLIA integration
• Support lab incident reports and root cause analyses
• Complete onsite center visits
• Build organization-wide lab training
• Drive cross-functional partnerships
• Enable strong accountable metric performance for lab operations
• Travel to Oak Street Health markets up to 10% of the time
• Perform other duties as assigned

Operations jobs in Illinois