Operations

• Lead and develop a high-performing team responsible for commercial lending, collateral management, and insurance monitoring
• Identify and implement process improvements, enhance controls, and improve client and partner experiences
• Partner with Commercial Banking, Risk, Compliance, and Operations stakeholders
• Oversee adherence to regulatory requirements, investor standards, and internal risk management policies
• Lead business initiatives, system enhancements, and policy changes
• Resolve complex operational, risk, and credit-related matters
• Coach, mentor, and develop team members
• Build a pipeline of future leaders through talent development and recruitment

Lending Operations Manager

• Lead the IT function supporting Lee Enterprises’ advertising business
• Own the IT strategy and operational performance of advertising order management, CRM and sales workflows, creative and production systems, digital advertising, payment processing, reporting, and related third-party platforms
• Supervise and develop platform support analysts and assigned technical staff; set priorities, allocate work, manage performance, plan coverage and succession, and support staff development
• Translate business requirements into technology roadmaps and a prioritized Jira backlog
• Oversee application support, incident escalation, problem resolution, upgrades, change management, and operational readiness
• Lead technical and operational aspects of platform implementations and migrations, including requirements, testing, cutover, stabilization, and legacy-system transition or retirement
• Oversee integrations and data flows across order management, CRM, digital fulfillment, creative and pagination systems, billing, payments, and reporting
• Ensure system changes are tested across connected workflows and validated with business users, including production checks and financial reconciliation
• Partner with Finance on advertising billing, accounts receivable, payments, reconciliation, and controls
• Coordinate with development, architecture, infrastructure, security, and service management teams
• Manage advertising technology vendor relationships, escalations, implementation commitments, service performance, technical requirements, and product direction
• Maintain operational documentation, access governance, audit support, business continuity, and disaster recovery practices
• Use Jira and Agile planning and review cadences to track commitments, blockers, dependencies, delivery progress, system health, risks, and resource needs
• Coordinate timely responses to critical issues, including after-hours escalation when necessary

Director of IT Advertising Operations

• Manage cash operations throughout the assigned territory
• Replenish ATM cash inventories
• Perform ATM and Smart Safe cash pulls
• Deliver coin orders and process deposits
• Follow cash handling and security procedures
• Complete route assignments accurately and efficiently
• Clear ATM jams
• Replenish receipt paper
• Perform machine diagnostics
• Reboot equipment
• Install software updates
• Escalate advanced issues to the skilled technical support team
• Build strong customer relationships
• Respond to customer needs professionally
• Communicate with dispatch and operations teams
• Complete service documentation accurately and on time
• Perform first-line maintenance on ATMs, Smart Safes, and AirVac equipment independently throughout the assigned territory

Cash Operations Technician

• Administer and optimize Adobe Workfront and other key business platforms.
• Configure, maintain, govern, and optimize Workfront, including user administration.
• Build and maintain integrations between Adobe Workfront, Salesforce, and other systems using Adobe Workfront Fusion.
• Design, implement, and maintain workflow automation solutions.
• Document business rules, operating procedures, process handoffs, and operational processes.
• Evaluate operational metrics and identify efficiency, automation, capacity, scalability, and process improvement opportunities.
• Gather requirements with business leaders and stakeholders and develop technology-enabled solutions.
• Configure and maintain Workfront objects, templates, forms, queues, reports, dashboards, resource management tools, and workflows.
• Develop and maintain operational dashboards, reports, and metrics for project delivery, resource utilization, performance, and business outcomes.
• Monitor system performance, data quality, and process compliance.
• Lead change management for process improvements, system enhancements, and technology implementations.
• Develop documentation, standard operating procedures, training materials, and user guides.
• Provide end-user support, troubleshooting, and training.
• Collaborate with technology teams, vendors, and business stakeholders on integrations, enhancements, and future capabilities.
• Support testing, implementation, and deployment of system enhancements and process improvements.
• Research platform capabilities, industry best practices, and emerging technologies.
• Maintain system controls, governance standards, and operational documentation.
• Perform other duties as assigned.

Consulting Operations Analyst

• Produce and maintain advisory accounts, including setup, maintenance, and resolution of account work items
• Provide operational support for financial planning operations, BD operations, processing, and service
• Process daily work items while meeting process requirements, SLAs, and quality metrics
• Partner with Operations Leads, Team Leads, managers, Program Managers, AdviceWorks, compliance, and other internal teams
• Cross-train team members on Specialty Operations queues and workflows
• Identify and resolve operational issues proactively
• Respond to internal and external customer inquiries through Salesforce, email, mail, and phone
• Research complex customer account cases and respond within required timelines
• Handle low-to-mid-level escalations and provide first-level resolution for Support Center, Inbox, and Salesforce inquiries
• Review and complete compliance audit reviews of plans
• Communicate ideas, escalations, and operational awareness to leadership
• Develop proficiency in Docupace, NetX360, AdviceWorks, MAA, Salesforce, and Smartworks
• Ensure advisors receive consistent, high-quality customer service
• Comply with team procedures and regulatory requirements
• Complete other duties as assigned

Senior Specialty Operations Professional

• Serve as a primary point of contact for vendors and clients
• Confirm orders and request status updates
• Schedule site surveys, provisioning calls, reminders, and follow-ups
• Ensure open items are resolved
• Maintain accurate Sitetracker records, including project tasks, milestone dates, ownership fields, and order statuses
• Coordinate vendors, clients, and internal team members across U.S. time zones
• Track vendor orders, agreements, approvals, aging items, missing information, and upcoming deadlines
• Monitor project activity and identify potential issues early
• Maintain accurate Excel, Google Sheets, and related trackers
• Prepare and communicate clear status updates between vendors, clients, and internal stakeholders
• Keep sourcing-team data current, communication flowing, and orders moving

Operations jobs in Iowa

Lending Operations Manager

Director of IT Advertising Operations

Cash Operations Technician

Consulting Operations Analyst

Senior Specialty Operations Professional

Sourcing Operations Coordinator