Operations

• Oversee operational performance, leadership development, and service delivery across PPM health centers in North/Central Maryland
• Report directly to the Senior Director of Clinical Operations
• Directly supervise, coach, and mentor Health Center Managers
• Ensure clinics deliver patient-centered care while achieving operational, financial, and access goals
• Monitor patient access, provider productivity, visit volume, and operational workflows
• Partner with Health Center Managers to eliminate barriers and optimize clinic flow
• Hire, onboard, manage, and develop Health Center Managers
• Conduct performance reviews and support succession planning
• Foster team sharing, learning, morale, and accountability
• Monitor revenue, expenses, budget variances, and monthly financial reports
• Support revenue cycle performance, documentation integrity, and billing compliance
• Ensure compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards
• Analyze patient satisfaction data and guide service recovery processes
• Support organizational growth and service expansion initiatives
• Represent PPM in community partnerships and professional healthcare forums
• Travel regularly between PPM health center locations throughout North/Central Maryland
• Work on an 80% on-site and 20% remote cadence

Area Manager – Health Center Operations

• Serve as the primary manufacturing liaison to program management for development and execution of the manufacturing strategy
• Serve as the primary product development, manufacturing, test, global supply chain, and mission assurance contact for program activities
• Lead program review sessions with internal and external customers on operational technical, cost, and schedule performance
• Oversee and manage product development, manufacturing, test, global supply chain, and mission assurance activities
• Assess project and technical issues and develop and drive action plans and resolutions
• Develop mechanisms to monitor project progress and intervene and solve problems with program managers, engineering, suppliers, line/cell managers, and customers
• Coordinate and lead proposal preparation
• Prepare and review manufacturing Basis of Estimate justifications
• Create master production schedules
• Coordinate material planning and production scheduling through product delivery
• Drive continuous improvement by mitigating risks and realizing opportunities

Senior Principal Production Operations

• Manage AstraZeneca US import/export activities
• Provide customs guidance to cross-functional business partners
• Lead issue resolution and communicate directly with government agencies and key stakeholders
• Manage daily and yearly FTZ operations, including admissions to Customs, T&Es, HMF, zone-to-zone transfers, FTZ Board reports, and payments to the grantee
• Serve as the subject matter expert on trade-related activities for the site
• Support rollout of new AstraZeneca FTZs and develop operational standards, procedures, and training
• Maintain relationships with global counterparts to ensure compliant global supply-chain operations
• Support FTZ manufacturing sites, conduct tours and training, host Customs for annual compliance reviews, and represent FTZ operations on site projects and strategic initiatives
• Develop relationships with participating sites, international cross-functional teams, Customs Broker, and Customs and Border Protection
• Revitalize standard operating procedures for FTZs covering customs broker clearance, FTZ inventory systems, record retention, and training

Customs Operations Manager

• Support the Office of Modeling and Development of the National Weather Service in research, development, and operational transition work related to atmospheric data assimilation
• Develop, execute, test, and evaluate components of the atmospheric data assimilation system for numerical weather prediction
• Work with OMD scientists and external collaborators to develop and test atmospheric data assimilation components for the Unified Forecast System
• Evaluate components of the JEDI project for global numerical weather prediction applications at NCEP
• Assist in development, evaluation, testing, and transition of JEDI-based developments replacing current GSI-based infrastructure
• Transition observation modeling, quality control, and bias correction to JEDI
• Develop and support the atmospheric model interface within JEDI
• Test and evaluate JEDI-based algorithm developments for operational NWP applications
• Assist in coordinating JEDI-related development activities from other OMD developers
• Use JEDI infrastructure to explore data assimilation research relevant to future transition-to-operations
• Perform other duties as assigned

Support Scientist – JEDI Data Assimilation Transition to Operations

• Oversee day-to-day revenue cycle workflows across multiple locations
• Manage follow-up with the offshore billing team
• Monitor accounts receivable, aging, denials, rejected claims, coordination of benefits, patient balances, and unresolved billing issues
• Track open items, owners, deadlines, and next steps through resolution
• Coordinate billing concerns raised by clinicians, patients, and internal teams
• Escalate delayed or recurring problems as needed
• Prepare recurring billing, payroll, and operational reports for leadership
• Coordinate across billing, clinical leadership, patient access, credentialing, payroll, vendors, and other teams
• Research operational issues and organize information for decision-making
• Support special projects, new processes, system implementations, new locations, medication management, psychological testing, and other business initiatives
• Provide proactive updates on outstanding issues, team performance, and operational concerns

Revenue Cycle & Operations Coordinator

• Design, build, and deploy global manufacturing process improvement systems, standards, and playbooks
• Drive consistent adoption across sites, regions, and business units
• Own the enterprise improvement approach for First Pass Yield and Defects Per Unit
• Set targets, prioritize work by business impact, and drive initiatives to closure with site teams
• Lead deployment of a zero-defect, prevention-first approach across manufacturing
• Partner with Manufacturing Engineering, Industrial Engineering, Operations, and Quality teams to identify and eliminate process variation
• Serve as senior escalation point for complex manufacturing and process issues
• Lead containment, root cause analysis, corrective action, and sustainable resolution
• Use customer, warranty, and field quality data to target improvement priorities and prevent recurrence
• Lead and coach global manufacturing teams on 8D, A3, DMAIC, Six Sigma, and other continuous improvement methodologies
• Apply engineering, statistical, and data analysis methods to reduce defects and improve manufacturing performance
• Lead process and quality integration into new product development and manufacturing launches
• Lead APQP activities and ensure PFMEAs, Control Plans, and Reaction Plans are integrated into launch execution
• Provide hands-on coaching and training on structured problem solving, process capability, PFMEA, and Control Plans
• Establish metrics, cadence, and governance for sustained improvement across the global network
• Provide strategic guidance to Manufacturing, Engineering, and Quality leadership on improvement investments

Senior Manager – Global Manufacturing Process Improvement

• Manage day-to-day HubSpot administration, including user setup, permissions, workflows, and automation updates across Sales, Marketing, and Service Hubs
• Maintain CRM data hygiene through deduplication, standardization, and ongoing quality checks
• Build and maintain dashboards, lists, and reports covering pipeline health, deal velocity, and lead-to-customer conversion
• Support campaign tracking, lead routing, and lifecycle process execution
• Support GTM system integrations including HubSpot, Gong, ZoomInfo, and Definitive
• Support quoting, contracting, and deal desk workflows through approval before close
• Document GTM processes and provide end-user support and training across Sales, Marketing, and Service teams
• Partner with the GTM Operations Manager on analytics, pipeline reporting, forecasting support, and process improvement initiatives
• Own recurring GTM reporting, dashboards, and HubSpot administration responsibilities over time

GTM Operations Analyst

• Lead and oversee larger, multi-shift, or higher-complexity warehouse operations
• Provide coaching, mentoring, and guidance to Supervisors and lead team members
• Manage labor scheduling, space utilization, equipment, and manpower
• Support operational planning, staffing strategies, and workload forecasting
• Identify operational risks, trends, and improvement opportunities and develop action plans
• Ensure consistent execution of SOPs, safety standards, and quality requirements
• Drive productivity, service, safety, and financial KPIs
• Support cost-control initiatives and lead continuous improvement projects
• Act as an escalation point for complex employee relations, performance, and operational issues
• Participate in workforce planning, succession planning, and talent development
• Support implementation of new processes, systems, and client requirements
• Communicate operational performance and risks to senior leadership and client representatives
• Review operational data and metrics for decision-making
• Support audits, compliance reviews, and corrective action plans
• Assist in physical operations as needed to ensure service continuity
• Conduct staff meetings and keep management and client representatives informed of operational issues

Operations Supervisor

• Develop the overall Quality Improvement Strategy and lead the management team in cross-functional adoption and execution
• Develop and maintain a business/quality management system to improve operating efficiency, quality, productivity, customer satisfaction, profitability, and safety
• Continuously assess the Quality Management System, Quality Plan, and Quality Organization to determine improvement priorities
• Establish improvement priorities and execute cross-functional strategic action plans
• Identify leading sources of customer dissatisfaction and eliminate underlying causes
• Determine systemic root causes of internal failure and Cost of Poor Quality (COPQ)
• Execute preventive-action strategies to reduce COPQ and other forms of waste
• Improve process quality and production efficiency while eliminating variability and unforeseen disruptions
• Drive standard work, effective training, and recurring process audits
• Establish and maintain KPIs providing objective evidence of improvement
• Train and coach teams on quality improvement approaches and quality management standard requirements

Operations jobs in Maryland