Operations

• Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing
• Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information
• Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues
• Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy
• Investigate information that appears incorrect or inconsistent rather than processing it without question
• Escalate discrepancies and proactively communicate with appropriate team members to reach a resolution
• Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data
• Support customer inquiries professionally through email as knowledge of the business grows
• Gradually handle occasional inbound and outbound customer calls once comfortable with the company’s products and processes
• Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize when something does not look right

Customer Operations Specialist

• Design, build, and maintain executive-level dashboards and reports using Databricks SQL and dashboarding/visualization capabilities
• Collaborate with data engineers to define and validate optimized data models
• Improve report query performance and scalability
• Enable an exceptional user customer experience
• Develop solutions for data analytics
• Investigate end-to-end system performance and customer experience issues
• Apply technical judgment to data to develop system remedies
• Configure and manage role-based access and data security in dashboards and semantic models according to GM policies
• Monitor and tune report and query performance
• Recommend data model or design changes as necessary
• Extract insights from database-stored data and conduct investigations
• Report to a specific location at least 3 times a week as required for the hybrid arrangement

Connected Operations Engineer

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct.
• Monitor running tests, flag issues early, and call results when statistically significant.
• Maintain a single source of truth for every test, including what is live, who sees it, and what was learned.
• Create and manage placements, promotions, coupons, and offers across the Sezzle app.
• Set up and manage cashback programs in internal admin tools.
• Onboard new online stores into the marketplace and activate their store domains.
• Map user and merchant segments to features, placements, and offers.
• Run QA audits, resolve user-reported issues and broken links, and set up alerts.
• Benchmark the shopping experience against competitors and propose new placements, deals, and offers.
• Document test plans, results, and processes, and identify workflows that can be automated with AI.
• Collaborate with product, engineering, data, design, and partnerships; report to the Product Manager for Marketplace.

Marketplace Operations – Experimentation Specialist

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely resolution of queued cases and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements to management

Chargeback Operations Intern

• Contribute to the proposal development process from receipt through client decision
• Recommend and implement operational strategy for proposals
• Manage proposal-related deliverables and the overall proposal process
• Support RFPs, supplemental documents, and simple to moderate RFIs for clinical development protocols or programs
• Identify operational proposal strategic plans aligned with commercial win strategy
• Determine proposal deliverables and key operations messages
• Manage clinical operations triage to meet proposal deliverables
• Ensure budgets reflect operational strategy and oversee profitability targets
• Partner with Clinical Operations, Commercial, and GPD to improve proposal efficiency and decrease COS
• Drive development of the operations segment of proposal deliverables within timelines
• Communicate operational strategy to proposal teams and develop KPIs
• Collaborate with cross-functional teams in a matrix environment
• Manage operations escalations and advise the commercial strategy team
• Assess cross-functional satisfaction and recommend future strategy and actions
• Recommend and implement post-award Clinical Operations revisions for successful proposal execution

Operations Strategy Consultant – FSP Team

• Coordinate the day-to-day operations of campaigns across US/CAN markets
• Work closely with local teams to ensure campaigns are executed according to plan
• Monitor campaign timelines, operational requirements, and key deliverables
• Ensure operational activities remain on time and within the agreed budget
• Coordinate logistics between cities and ensure teams have the resources needed to operate effectively
• Monitor inventory requirements and coordinate replenishment when needed
• Identify operational issues and work with relevant teams to resolve them quickly
• Support new market and campaign launches
• Monitor key operational KPIs and ensure accurate and timely data collection
• Maintain and update operational dashboards and trackers using Google Sheets
• Analyze campaign performance and identify opportunities to improve productivity and reduce costs
• Support campaign optimization by identifying trends, issues, and areas for improvement
• Prepare regular performance updates and campaign summaries for internal stakeholders
• Use data to support operational decision-making and process improvements
• Coordinate and support field teams across multiple US/CAN markets
• Provide ongoing guidance and operational support to team members and trainees
• Build strong working relationships with Operations, Customer Success, HR, and other internal teams
• Communicate regularly with clients and provide clear updates on campaign performance and operational progress
• Support customer-related operational needs in collaboration with the Customer Success team
• Work closely with Legal and other internal teams to ensure operational activities remain compliant
• Identify opportunities to improve operational processes, communication, and workflows
• Take ownership of operational projects from planning through execution
• Work closely with senior management on operational planning and process improvements
• Support the development and implementation of new tools and processes
• Collaborate with the Technology team to communicate operational needs and support the rollout of new solutions
• Support recruitment and onboarding activities for operational team members when required

Junior Ops Manager

• Apply incoming customer payments accurately and on time
• Review payment and remittance details to match payments to customer accounts and invoices
• Research unapplied or misapplied cash and other payment discrepancies
• Assist with short payments, overpayments, credits, and deductions
• Maintain payment documentation, including ACH remittances and check support
• Reconcile customer accounts and payment activity
• Collaborate with Collections, Accounting, Sales, and other teams to resolve payment questions
• Update internal systems with accurate payment information and notes
• Support basic Cash Application and unapplied cash reports
• Follow established Cash Application procedures and internal controls
• Request additional remittance information from internal teams or customers
• Escalate complex payment issues to the appropriate team member or supervisor
• Complete required financial and compliance forms according to company procedures
• Perform basic customer credit verification and review supporting documentation

Cash Application Operations Associate

• Maintain the accuracy and integrity of Brand level inventory and recipe records in Restaurant365.
• Support the creation and maintenance of regular data checks and updates in alignment with established processes and source documentation.
• Perform routine data entry and updates to ensure Brand level data remains current and accurate.
• Provide weekly updates and status reports on assigned brands and tasks.
• Help create and update process documents and flowcharts for operational tasks.
• Track routine metrics related to data accuracy and performance.
• Assist with monitoring and managing support tickets related to data maintenance with guidance from the Team Lead.
• Collaborate and communicate proactively with team members and the Team Lead.
• Convert and compile data in varying formats to meet R365 process standards.
• Conduct the build out of foundational Operations Data for clients in Onboarding.
• Perform other duties as assigned to support the Managed Services team.
• Validate, update, and quality-check information across recurring workstreams and project-based assignments.
• Communicate progress with internal partners and external executive-level brand stakeholders.
• Meet agreed timelines and identify questions or potential issues proactively.

Data Specialist, Operations Services

• Monitor real-time transactions and customer behaviors flagged for fraud and abuse
• Investigate transactions using internal policies and review methodologies
• Analyze account patterns using internal systems and tools
• Research fraud and user behavior to contribute to machine learning models, rules, and detection systems
• Collaborate with analysts, operations specialists, data scientists, and engineers to improve fraud prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely resolution of queued cases
• Handle escalations from internal and external stakeholders

Fraud Operations Intern

• Monitor real-time transactions and customer behaviors flagged for fraud and abuse for manual review
• Investigate individual transactions using internal policies and review methodologies to determine whether transactions are fraudulent
• Understand systems and tools; investigate account patterns through data analysis
• Research fraud and user behavior to contribute to machine learning models, rules, and detection systems
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve fraud prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely resolution of queued cases to minimize potential losses
• Handle escalations from internal and external stakeholders professionally and efficiently
• Work Monday–Friday between 9:00 a.m. and 5:30 p.m. local time (Central time zone) full-time

Operations jobs in Mexico