Operations

• Own the day-to-day management and evolution of H&R Block’s brand governance model
• Ensure consistent application of brand standards across the enterprise
• Advise cross-functional teams on brand standards, messaging, visual identity, and best practices
• Monitor marketplace and internal executions to identify opportunities to strengthen brand consistency and effectiveness
• Develop and lead programs that educate, equip, and inspire associates to understand and activate the H&R Block brand
• Create training materials, workshops, onboarding resources, and self-service tools
• Build scalable systems and resources that enable teams to create brand-aligned work independently and efficiently
• Support the development and evolution of brand standards as customer needs, business priorities, and market conditions evolve
• Support planning and execution of select brand initiatives
• Coordinate internal activation programs that engage associates and build pride, advocacy, and connection to the brand

Brand Operations & Enablement Manager

• Partner with Marketing, Program Operations, workflow managers, and cross-functional stakeholders to translate Marketing's operating model and processes into the work management platform ecosystem
• Operationalize governance standards, including workflows, intake processes, taxonomies, permissions, templates, data structures, and reporting
• Design, configure, and optimize scalable platform functionality for Marketing planning, prioritization, execution, and measurement
• Steward Marketing's planning, portfolio, and capacity-related data models
• Enable frameworks, functionality, standards, and data requirements for capacity, demand, throughput, priorities, risks, and portfolio health visibility
• Partner with Technology teams and platform vendors on integrations, upgrades, enhancements, and optimization initiatives
• Lead platform adoption, training, communication, and change management efforts
• Evaluate and implement workflow automation and AI-enabled capabilities
• Socialize platform-enabled processes, governance expectations, and ways of working across teams and lines of business
• Advise Marketing leadership on platform investments and capability development

Platform Operations Director

• Lead and maintain a positive safety culture throughout the operation
• Partner with operations, maintenance, and leadership teams to support safety initiatives and continuous improvement efforts
• Implement and support Safety Management System (SMS) programs, plans, and initiatives
• Oversee safety incentive programs and monitor performance metrics
• Manage Federal Transit Administration (FTA) Drug and Alcohol Management Information System (DAMIS) reporting requirements
• Serve as the location Drug Program Manager and ensure compliance with FTA and DOT regulations
• Monitor workers' compensation and insurance claims programs, supporting claim resolution and cost containment efforts
• Lead local safety committees and support employee engagement in safety initiatives
• Deliver classroom, behind-the-wheel, and operational training programs in accordance with contract and company requirements
• Ensure new hires meet all required qualifications, including background and motor vehicle screening requirements
• Maintain, review, and update safety policies, procedures, and training materials
• Investigate vehicle, passenger, employee, and workplace incidents, determine preventability, identify trends, and implement corrective training measures
• Support internal, client, corporate, and regulatory audits and inspections
• Collaborate with leadership to develop and facilitate safety meetings and educational programs
• Provide leadership, coaching, and development to safety department personnel
• Perform additional duties as assigned

Manager, Safety & Training – Transit Operations

• Ensure compliance with university, HR, and federal immigration regulations, data integrity, and documentation requirements
• Collect and arrange visa sponsorship application materials for upload into OISS systems
• Process and manage visa sponsorship transactions and petitions according to internal and federal timelines
• Track employment authorizations and process timely, accurate filings
• Generate and analyze reports using SEVIS, Terra Dotta, Docketwise, and Workday
• Work with international scholars, employees, and university departments to validate application materials
• Oversee workflows, correct errors, conduct audits, and respond to inquiries about international employment status
• Monitor scholar immigration status and manage communications about visa expirations and work authorization renewals
• Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO)
• Respond to departmental inquiries about visa sponsorship, immigration regulations, and work authorization
• Advise departments and divisions on hiring practices and valid employment status for international employees and scholars
• Assist incoming international scholars, stipend recipients, and employees with relevant policies and procedures
• Collaborate with benefits, payroll, and campus colleagues on international employment and sponsorship matters
• Direct individuals to appropriate university and community resources
• Stay updated on immigration regulations and best practices through ongoing training
• Serve as a member of the Operations Team and provide backup assistance
• Participate in process enhancement initiatives and business process testing
• Perform other duties as assigned

Operations Specialist – International Students and Scholars

• Own operational invoicing and reconciliation activities for selected pharma manufacturer rebate contracts
• Develop in-depth knowledge of contracts and serve as primary point of contact regarding monthly manufacturer rebate invoices
• Set up pharma manufacturer rebate contracts and amendments within the Formulary Rebate Processing (FRP) invoicing system
• Implement manufacturers in the FRP system
• Work with Contracting’s Account Directors to understand contract intent
• Communicate setup strategy to the BDRO (Benefit Driven Rebate Optimization) team to capture enhanced/restricted rebate options
• Track setup actions through the Houston Service Request system for validation and audit
• Prepare validation packets to support setup actions
• Review manufacturer-specific invoicing and data-fix results to help ensure invoicing accuracy
• Communicate with manufacturers to answer invoicing questions
• Verify bank data for payment receipt and entry in FRP
• Correct contract setup issues detected during reconciliation after internal confirmation

Financial Operations Analyst

• Continuously monitor facility operations and coordinate with property managers on routine management tasks
• Plan, coordinate, and oversee maintenance activities while managing vendor relationships and logistics
• Provide facility-specific support to project management teams and handle small facility management assignments
• Coordinate special events, meeting reservations, and conference room scheduling for clients and JLL teams
• Serve as the primary interface with clients, visitors, and guests while ensuring exceptional customer follow-up
• Manage procurement of property supplies and services while escorting vendors through facilities
• Create and customize administrative reports using Excel to track facility performance and operations

Facilities Operations Coordinator

• Provide day-to-day coordination and administrative support across Creative, Product Development, Purchasing, and Safety Testing
• Coordinate localization and proofreading workflows, route files and feedback, and track completion
• Serve as intermediary among Creative, suppliers, and partners such as Asmodee
• Route proofs, consolidate feedback, secure approvals, and keep projects moving
• Review Trello card comments, coordinate follow-up, update next steps, and maintain workflow visibility
• Confirm approved files, specifications, and supporting information are complete for purchase order placement
• Create and update purchase orders, item records, and supporting information in Brightpearl and applicable tracking tools
• Maintain production and shipment dates, follow up with suppliers, communicate updates, and escalate delays or issues
• Assist with shipment coordination by providing documentation to the freight forwarder
• Coordinate proofing for reorder products to meet need-by dates
• Assist with product setups in the ERP system and Shopify for timely purchase order placement and product launches
• Coordinate safety and compliance testing for new products and scheduled retesting for existing products
• Work with factories to prepare and ship samples to approved testing labs and provide required documentation
• Track testing status, follow up on results, and escalate failures, delays, or unclear requirements
• Maintain documentation, organize test reports, and record products’ most recent test dates
• Submit new product registration filings to the Authorized Representative for European compliance
• Cross-train on critical creative, product development, purchasing, and supply-chain processes to provide coverage

Operations Coordinator

• Conduct quality reviews and audits of customer interactions, operational transactions, and supporting system activity
• Evaluate work against procedures, quality standards, scoring guidelines, business requirements, and regulatory expectations
• Manage assigned audits from case selection and evidence review through scoring, documentation, and completion
• Maintain accurate audit records supporting scores, findings, and conclusions
• Analyze audit results to identify recurring errors, quality trends, process gaps, and operational risks
• Prepare audit-result summaries and initial analyses for Quality Assurance leadership
• Assist with recurring quality and audit reporting
• Participate in internal and vendor calibration sessions
• Serve as an experienced technical resource and support less-experienced team members
• Assist with onboarding and job-shadowing activities
• Identify gaps in procedures, workflows, systems, training, and audit guidance
• Support quality-improvement projects, corrective actions, process changes, and validation activities
• Work with Operations, Compliance, vendor partners, and matrix teams to research findings and address quality concerns
• Present audit results clearly to business and vendor partners
• Support technical troubleshooting and incident escalation when system issues affect audit completion or accuracy
• Perform Lead Analyst backup activities when assigned

Senior Quality Review and Audit Analyst, Individual Dental Operations

• Manage assigned customer issue intake queues by tracking, prioritizing, researching, documenting, resolving, and closing cases
• Research and resolve complex or sensitive customer issues, complaints, Senior Leadership inquiries, and Department of Insurance matters
• Support inquiries received through federal exchange and state-based marketplace channels
• Evaluate customer needs, determine next steps, and develop effective resolutions
• Communicate findings, decisions, and resolutions to customers, business partners, and leadership
• Maintain complete and accurate case documentation
• Monitor case activity and turnaround times for regulatory and internal compliance
• Identify and escalate compliance risks, missed dependencies, or barriers to timely resolution
• Apply marketplace, dental-product, and customer-issue resolution requirements
• Protect customer information and follow privacy, security, documentation, and records-management requirements
• Support audits, compliance reviews, and operational inquiries with case information and subject matter expertise
• Analyze issues and case activity to identify trends, process gaps, and emerging risks
• Document findings and recommend improvements to processes, workflows, controls, communications, and documentation
• Participate in operational projects, business testing, and process-improvement initiatives
• Provide frontline observations and subject matter expertise to improve customer experience and operational effectiveness
• Validate process changes and confirm solutions address business needs
• Provide technical guidance and knowledge sharing to team members
• Partner with Operations, Compliance, Customer Service, and business support teams
• Build relationships with matrix partners
• Share trends, risks, and lessons learned
• Independently manage workload, competing priorities, and time-sensitive requests

Issue Resolution Lead Analyst, Individual Dental Operations

• Lead complex, cross-functional business projects from planning through execution, implementation, and operational stabilization
• Translate business objectives into project scope, deliverables, milestones, responsibilities, dependencies, and success measures
• Develop and maintain integrated project plans
• Coordinate execution across Operations, Technology, Product, Compliance, Finance, Vendor Management, Customer Experience, and enterprise partners
• Establish project governance and facilitate project meetings, working sessions, decision forums, status reviews, and readiness discussions
• Maintain project documentation, status reports, action items, decisions, risks, issues, dependencies, and business artifacts
• Monitor milestones and identify impacts to timing, scope, quality, cost, and operational readiness
• Coordinate resolution of cross-functional issues and escalate matters requiring leadership decisions
• Identify, document, evaluate, escalate, and monitor project risks, issues, dependencies, and decisions
• Partner with business owners and subject matter experts to document and communicate business and operational requirements
• Coordinate operational-readiness activities involving procedures, training, communications, testing, controls, reporting, customer support, and implementation planning
• Lead or support vendor onboarding, transitions, new capabilities, service changes, and operational improvements
• Provide reporting on project health, progress, milestones, risks, issues, dependencies, and decisions
• Prepare executive-ready communications and decision materials
• Coordinate change-management, stakeholder assessments, communication plans, readiness activities, and transition approaches
• Support post-implementation reviews, lessons learned, and continuous improvement

Operations jobs in Missouri