Operations

• Support title and registration processing for eBay’s auto tech platform
• Ensure compliance with multi-state regulations
• Maintain standard operating procedures (SOPs)
• Work both onsite and remotely

DMV Operations Specialist

• Implement Med-Metrix’s Suite of Revenue Cycle Technology, including Hospital and Professional Fee Front End Patient Access Workflow, Patient Accounting Workflow, Denials Workflow, and Liability Estimator
• Support project teams during implementation planning, design, configuration, user acceptance testing, training, delivery, and monitoring of AnalytX Technologies
• Participate in client assessment meetings to determine existing workflow processes
• Collaborate with Process Improvement Consultants to develop best-practice design documentation in Visio
• Participate in rollout of Robotic Process Automation and Machine Learning integration add-ons to AnalytX Workflow projects
• Analyze large data sets to identify improvement opportunities and present supporting data to project teams
• Translate Visio documentation into pseudocode for Development and QA teams
• Diagnose application bugs and gather technical documentation while working with Development and QA teams
• Ensure programmed rules and actions match client processes defined during design
• Lead clients through User Acceptance Testing and organize signoff progress through reporting mechanisms
• Prepare customer Super Users to train End Users for Go Live
• Escalate and communicate priorities, successes, and project risks to Project Management and Leadership
• Use, protect, and disclose patients’ protected health information in accordance with HIPAA
• Comply with Information Security and HIPAA policies and procedures
• Limit viewing of PHI to the minimum necessary for assigned duties
• Perform other duties as assigned

Associate Process Improvement Consultant

• Perform moderately complex transaction and fulfillment processing, including movement of assets into and out of accounts
• Reconcile, settle, and support trades and transfers
• Provide operations support and quality service to internal business partners and external clients
• Maintain knowledge of account opening policies, procedures, and general bank programs
• Manage end-to-end client onboarding and asset transfer processes, including systems, documentation, follow-up, and follow-through
• Create executive-level transition tracking progress for onsite projects
• Facilitate client meetings with Financial Advisors and Client Associates regarding onboarding and asset transfer questions
• Coordinate training for new and internal Merrill Client Associates taking over transitions
• Assist branch personnel with account transfers, Broker Dealer Changes on 529 plans, life insurance policies, and LMA processing
• Track and inspect onboarding documents to ensure consistent and compliant execution under FINRA 2273, Regulation BI, and CRS
• Respond to moderately complex client inquiries through multiple channels
• Analyze and resolve moderately complex transactions requiring escalations and exceptions
• Identify operational risks and process improvement opportunities
• Travel to Merrill Branch offices up to 90% of the time

Transaction Management Operations Analyst

• Design, build, and operationalize DBV’s patient support model before and after commercial launch
• Own day-to-day operations of the patient services hub, copay and patient assistance programs, and supporting vendor relationships
• Lead design, implementation, and ongoing management of the patient services hub, including benefits verification, prior authorization support, and patient onboarding workflows
• Oversee daily hub vendor performance, including SLA/KPI management, quality monitoring, call calibration, escalation resolution, and continuous process improvement
• Develop and maintain program business rules, standard operating procedures, work instructions, and training materials
• Manage operational readiness for launch, including hub go-live planning, systems testing, and staffing models
• Operationalize copay assistance, patient assistance, and bridge/quick-start programs with legal and compliance
• Monitor program utilization, budget performance, and forecast implications; recommend design refinements
• Ensure compliance with federal and state regulations, OIG guidance, and manufacturer program requirements
• Serve as primary operational contact for hub, copay, PAP, and non-commercial pharmacy vendors; lead QBRs and performance reviews
• Manage RFP processes, contracting support, statements of work, and change orders
• Own operational budget tracking, accrual support, and invoice reconciliation
• Define program KPIs and reporting cadences for commercial leadership
• Partner with data and analytics teams to integrate hub data feeds with the internal data warehouse and CRM and ensure HIPAA-compliant data flows
• Translate patient journey friction points into operational solutions and program enhancements
• Collaborate with Trade & Distribution, Market Access, Marketing, Field Reimbursement, Medical Affairs, Legal, and Compliance
• Support development of patient-facing and HCP-facing materials through promotional review
• Champion compliance with HIPAA, OIG, PhRMA Code, applicable laws, regulations, and company policies
• Contribute to launch planning and represent Patient Services Operations in launch readiness reviews

Director, Patient Services Operations – Biopharmaceutical/Pharma Experience

• Manage campaign setup, trafficking, QA, and launch processes across paid media channels
• Maintain campaign naming conventions, tracking standards, documentation, media calendars, promotional calendars, and execution timelines
• Coordinate creative asset delivery and trafficking across platforms
• Establish and enforce media operations best practices and quality control processes
• Maintain media budgets and monitor pacing against monthly, quarterly, and annual investment plans
• Track spend discrepancies and resolve budget issues
• Partner with Finance on invoice reconciliation, accruals, and billing processes
• Manage Google Merchant Center, including account health, diagnostics, policy compliance, and product disapprovals
• Partner with ecommerce and merchandising teams to resolve feed and product data issues
• Maintain feed taxonomy, product attributes, categorization, and data quality standards
• Coordinate feed updates for promotions, inventory, pricing, and product launches
• Partner with agencies, platform partners, and internal stakeholders to ensure feed accuracy
• Evaluate and implement feed enhancements for Shopping and Performance Max campaigns
• Ensure data accuracy across media platforms, analytics tools, and reporting environments
• Identify reporting discrepancies and coordinate resolution
• Coordinate implementation and validation of pixels, conversion APIs, UTMs, and event tracking
• Manage platform access, permissions, and governance
• Support new marketing technology testing, implementation, and adoption
• Develop standard operating procedures and scalable workflows
• Identify operational bottlenecks, implement solutions, and drive automation across reporting, budgeting, campaign management, and feed operations
• Improve operational consistency across channels and partners
• Report to the Director of Growth
• Strengthen campaign accuracy, budget pacing, billing reconciliation, feed quality, and performance visibility
• Support platform and technology onboarding, media efficiency, optimization speed, customer acquisition, cross-functional feedback loops, and repeatable internal processes

Media Operations Manager

• Coordinate and support daily operational activities across multiple departments
• Assist with scheduling, project tracking, and workflow management
• Maintain accurate records, documentation, and operational reporting
• Communicate with customers, vendors, subcontractors, and internal teams
• Support onboarding, administrative, and process-related tasks
• Assist with job scheduling, production coordination, and status updates
• Monitor and update CRM systems, spreadsheets, and internal platforms
• Help identify operational gaps and assist with process improvements
• Support leadership with reporting, follow-ups, and operational organization
• Coordinate meetings, calendars, and project timelines as needed
• Ensure customer information, project details, and operational notes remain accurate and up to date
• Assist with various operational and administrative projects as the company continues to grow

Operations Coordinator

• Coordinate daily vault activities, including receiving, verifying, weighing, labeling, and documenting high-value materials
• Maintain strict access control and enforce chain-of-custody procedures
• Ensure materials are stored in organized, secure systems for efficient retrieval
• Conduct routine vault audits, cycle counts, and reconciliations to maintain inventory accuracy
• Monitor inventory balances, movement accuracy, turnaround times, and reconciliation breaks
• Track shipments and resolve delays and discrepancies
• Ensure personnel follow SOPs, security protocols, and compliance requirements
• Enforce high-security standards for material handling, storage, transport, and documentation
• Ensure compliance with ISO, environmental, and regulatory requirements related to precious-metal management
• Maintain audit-ready documentation in ERP and vault-management systems
• Investigate discrepancies, report security concerns, and implement corrective actions
• Coordinate material flow with customers, internal divisions, vendors, production, and quality teams
• Support scheduling and prioritization of material movements
• Ensure outgoing shipments comply with packaging, documentation, and regulatory standards
• Coordinate logistics pickups with carriers and determine cost-effective shipment methods
• Apply appropriate incoterms for domestic and international shipments
• Ensure import and export goods comply with CBP requirements
• Understand customs procedures and HTS classification
• Support audits and regulatory and compliance requirements
• Execute assigned tasks according to SOPs and safety/quality requirements
• Maintain accurate records, documentation, and transactions
• Support continuous improvement of work procedures and instructions
• Respond to stakeholder requests and support colleagues
• Escalate issues, risks, and deviations to the supervisor and follow corrective actions

Senior SC & P Operations Staff

• Enter purchase orders in NetSuite based on order arrival and requested delivery dates
• Manage EDI order support and new customer setup with internal IT
• Coordinate supply planning mitigation and execute order allocations
• Communicate with brokers and buyers about changing customer needs
• Resolve purchase order discrepancies, revision requests and stock availability inquiries
• Submit customer acknowledgements and approvals
• Create analyses to determine order size requests
• Communicate out-of-stock notifications and price increases to customers
• Process and prioritize sales sample requests
• Provide post-delivery support to customers and Sales
• Support promotional order execution and delivery
• Schedule, prioritize and support product repacks with third-party vendors
• Coordinate retail-to-ecommerce packaging conversions when needed
• Support quality-related risk mitigation and communicate allocation, back-in-stock and expedite plans
• Align shipper forecasts with Demand Planning and schedule third-party pack-outs
• Ensure consumption communication for finished goods and packaging materials
• Serve as order management subject matter expert for an ERP development launch
• Build SOP documentation and lead task cross-training
• Contribute to weekly Demand/Supply Alignment and monthly SIOP calls
• Provide inputs for forward-looking forecasts

Customer Operations Analyst

• Manage daily oversight of fixed income events, including coupon payments, principal repayments, maturities, amortizations, redemptions, paydowns, and default-related cash flows
• Oversee calculation, validation, and booking of accrued interest, coupon entitlements, principal proceeds, withholding tax, and related fees
• Ensure timely receipt, reconciliation, and allocation of cash payments from custodians, depositories, paying agents, and counterparties
• Monitor event announcements and maintain accurate security terms, payment dates, record dates, rate resets, factor changes, and election details
• Investigate and resolve breaks, failed payments, discrepancies, and aged exceptions with internal teams and external service providers
• Review daily cash reconciliations and approve exception resolution according to established controls
• Maintain oversight of payment processing for government, corporate, municipal, agency, mortgage-backed, asset-backed, and other fixed income instruments
• Establish and monitor operational procedures, service-level standards, key risk indicators, and performance metrics
• Lead root-cause analysis for recurring errors and implement process, system, and control improvements
• Ensure adherence to internal policies, regulatory requirements, audit standards, and client or fund documentation
• Support audits, regulatory inquiries, client reporting, and operational due diligence requests
• Manage, coach, and develop operations staff; set priorities, review workloads, and ensure coverage for critical payment cycles
• Participate in system implementations, automation initiatives, data-quality enhancements, and testing related to fixed income operations

Fixed Income Operations Manager – Coupons, Principal & Interest

• Manage the end-to-end lifecycle of print and physical commercial assets across U.S. brands
• Oversee print production, including specifications, quantities, schedules, proofs, approvals, vendors, and delivery timelines
• Manage warehousing, inventory, fulfillment, distribution, rework, relabeling, replenishment, and compliant destruction of commercial and educational materials
• Administer field ordering and direct-to-representative fulfillment programs and platforms
• Coordinate field and patient-support kits, including sourcing, assembly, inventory, distribution, and specialty pharmacy delivery
• Lead cross-functional Commercial Operations projects from initiation through implementation and closeout
• Develop project plans, dashboards, templates, governance processes, and process improvements
• Facilitate meetings, document decisions, track actions, communicate status, and resolve risks and dependencies
• Manage print, warehousing, fulfillment, logistics, and related third-party vendors
• Partner with Procurement and Finance on vendor selection, contracting, purchase orders, invoices, budgets, and financial planning
• Manage OPDP submission execution and lead PRC agenda planning and facilitation
• Liaise with Veeva PromoMats IT and provide backup support for PRC Process Lead responsibilities
• Support field inquiries, ordering, inventory, shipments, fulfillment, onboarding, offboarding, and resource access
• Develop job aids, training materials, and onboarding support
• Administer field ordering and resource platforms, including user setup, access management, testing, and training
• Ensure production, storage, fulfillment, and distribution comply with company policies, SOPs, business rules, and promotional requirements
• Maintain operational documentation and records for internal controls and inspection readiness
• Monitor performance measures and analyze operational trends to improve service, scalability, cost efficiency, and field experience

Operations jobs in New Jersey