Patient Care

• Coordinate in-home services needed for patient referrals
• Complete patient enrollment and telephony support for assigned programs
• Perform data entry, coordination services, training administration, and patient coordination within strict SLA guidelines
• Handle inbound and outbound calls and written documentation while maintaining service levels
• Respond independently to complex or critical program needs
• Coordinate multiple parties through the clinical network for home-based service provision
• Administer and assign approved training modules to external clinicians/vendors
• Maintain accurate and complete documentation of inquiries
• Identify, document, and report repetitive questions or problems and recommend solutions
• Assist with work distribution, expedition, and work-plan development
• Escalate issues as necessary
• Provide on-the-job training for new or existing agents
• Collaborate with team members to share operational best practices
• Adhere to performance accuracy, quality monitoring, industry regulations, and departmental SOPs
• Complete other special projects as assigned

Explore Patient Care Advocate II at UBC. Review requirements and application details.

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