Patient Service Representative

• Greet and check in patients, conduct check-out, and schedule appointments.
• Conduct regular lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to improve patient access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contacts.
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
• Answer a multi-line phone system, take messages, route inquiries, and make outbound appointment calls.
• Communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments.
• Participate in daily and weekly team huddles.
• Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows.
• Maintain patient confidentiality and adhere to HIPAA standards.
• Monitor patient wait times and communicate delays professionally.
• Perform additional duties and special projects as assigned.

Patient Service Representative – Gastro

• Provide efficient, effective, quality customer service and practice support through general office duties
• Schedule appointments and provide information on tests, procedures, bills, charges, referrals, and other matters
• Perform coding, registration, and billing
• Collect payment at time of service
• Enter accurate and up-to-date patient and payer billing information
• Follow up on missing billing information
• Assist clinical staff in maintaining accurate medical records
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients to ensure a seamless care experience

Patient Service Representative – OB/GYN Clinic

• Greet and check in and check out patients; conduct lobby checks to maintain cleanliness and comfort
• Coordinate provider schedules to optimize appointment availability, resource capacity, patient access, wait times, and follow-ups
• Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts in EPIC and other systems
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
• Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls
• Communicate information about Duly clinical personnel to patients and others
• Schedule follow-up and in-house specialist referral appointments
• Participate in daily and weekly team huddles
• Review performance dashboards and escalate issues, suggest improvements, or adjust workflows
• Maintain patient confidentiality and adhere to HIPAA standards
• Monitor patient wait times and communicate delays
• Perform additional duties and special projects as assigned

Patient Service Representative – Geriatrics

• Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
• Maximize revenues by collecting payment at time of service
• Enter accurate, up-to-date billing information into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Schedule patients and respond to requests for appointments or information on tests, procedures, bills, charges, referrals, and other matters
• Enter patient and payer billing information at time of service
• Follow up on missing billing information
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients to ensure a seamless care experience
• Work Monday–Friday, 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m.

Patient Service Representative – Neurology Clinic

• Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
• Maximize revenues by collecting payment at time of service
• Enter accurate and up-to-date billing information, including address and insurance coverage, into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
• Handle inquiries about tests and procedures, bills and charges, referrals, and other matters
• Enter patient and payer billing information at time of service
• Follow up accurately on missing billing information
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers, connect with patients, and help ensure a seamless, compassionate experience
• Float across specialty clinics in the Kenosha, Racine, and Gurnee area

Patient Service Representative – Float, Specialty Clinics

• Provide efficient, effective, quality customer service and practice support through scheduling, coding, registration, and billing
• Collect payment at the time of service and enter accurate, up-to-date billing information into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Serve patients arriving for appointments or contacting the clinic by telephone or in person
• Provide information about appointments, tests and procedures, bills and charges, referrals, and other matters
• Enter patient and payer billing information at the time of service
• Follow up accurately on missing billing information
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients as part of the ambulatory care team
• Work 20 hours per week with varying Monday-Friday hours between 7:00 a.m. and 5:00 p.m.
• Verify patient information thoroughly during check-in in a high-volume pediatric subspecialty clinic

Patient Service Representative jobs in Illinois

Patient Service Representative – Gastro

Patient Service Representative – OB/GYN Clinic

Patient Service Representative – Geriatrics

Patient Service Representative – Neurology Clinic

Patient Service Representative – Float, Specialty Clinics

Patient Service Representative – Pediatric Clinic