Product Manager

• Lead the product strategy, roadmap, and execution for ZyraTalk within EverPro’s product portfolio
• Define and drive the EverPro Voice product line and its integration with vertical SaaS products
• Identify and prioritize integration opportunities for customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion
• Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders
• Build understanding of home services SMB customers and how voice automation improves responsiveness and business outcomes
• Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics
• Own product discovery, customer feedback loops, competitive analysis, and market insights
• Drive adoption and commercialization, including packaging, positioning, enablement, and expansion opportunities
• Establish KPIs and operating rhythms covering usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness
• Create product vision and actionable roadmap for AI voice
• Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
• Determine where voice should be embedded into existing workflows versus offered standalone or cross-product
• Prioritize investments across ZyraTalk enhancements, platform integrations, customer needs, and shared capabilities
• Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions
• Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns
• Develop market perspective on AI voice, competitive offerings, customer expectations, technical constraints, and opportunities
• Lead the transition from founder-led product intuition to scalable product management discipline

Senior Product Manager

• Partner with product managers, onboarding, and support teams to coordinate go-to-market activities, create training materials, and track feature adoption post-launch
• Coordinate and lead discussions between integration partners and engineering teams and oversee new integrations
• Collect and organize qualitative feedback from clinics, pet parents, and internal stakeholders, and surface patterns and themes to inform product decisions
• Draft and maintain product requirement documents, user stories, release notes, and internal process guides
• Monitor product performance dashboards, flag anomalies, and compile regular reports to help product managers track key metrics
• Help manage sprint planning logistics, backlog grooming, and cross-team communication
• Assist with quality assurance testing, document bugs and edge cases, and help define acceptance criteria with product and engineering teams

Associate Product Manager

• Own the roadmap for Scotch’s Android point-of-sale app and shape the register experience
• Prioritize merchant escalations, platform work, and long-term product bets
• Partner with engineering on scoping, sequencing, and release decisions
• Spend time in merchants’ stores observing staff and gathering customer insights
• Translate merchant input into product direction and outcome-focused requirements
• Ensure the app works with peripherals, unreliable networks, and busy-store conditions
• Own releases end to end, including rollout plans and incident response
• Serve as product contact for support, onboarding, and go-to-market teams
• Write release notes and keep internal teams and merchants informed
• Define success metrics, instrument features, monitor adoption, and evaluate outcomes
• Raise standards for product writing, decision-making, and merchant communication

• Drive the vision and roadmap for Scotch’s back-office web application
• Own product catalog, ordering, receiving, and inventory management features
• Turn product direction into sequenced releases and own release contents
• Gather requirements from merchants and staff and translate conflicting input into clear direction
• Execute the AI feature strategy, including selecting use cases, building trust, and measuring outcomes
• Serve as product point of contact for support, onboarding, and go-to-market teams
• Define problems, outcomes, success metrics, and quality evaluation before development
• Design workflows that scale from solo owners to multi-location tenants with layered roles and delegated access
• Prioritize merchant escalations, platform work, and long-term initiatives
• Partner with engineering on scoping and sequencing
• Coordinate releases end to end, including rollout communications and issue handling
• Instrument products, monitor adoption, and evaluate whether releases succeed
• Conduct direct research with merchants and back-office staff
• Raise standards for product writing, decision-making, and merchant communication

• Lead prAna’s eCommerce platform migration from Salesforce to Shopify Plus
• Own the end-to-end Shopify Plus product lifecycle, including roadmap definition, backlog management, and feature prioritization
• Align prAna’s digital roadmap with broader corporate strategy
• Champion U.S. eCommerce compliance, data privacy, and accessibility best practices
• Drive headless storefront implementation using Shopify Hydrogen and Oxygen
• Partner with internal teams and agencies to optimize checkout, payments, merchandising, and personalization
• Define KPIs and success metrics and iterate to improve engagement and conversion
• Liaise between business, design, engineering, and agency partners to deliver unified commerce experiences

Digital Product Lead – Shopify

• Lead the migration of prAna’s eCommerce platform from Salesforce to Shopify Plus
• Own the end-to-end Shopify Plus product lifecycle, including roadmap definition, backlog management, and feature prioritization
• Align prAna’s digital roadmap with broader corporate strategy
• Champion U.S. eCommerce compliance, data privacy, and accessibility best practices
• Drive implementation of headless storefront experiences using Shopify Hydrogen & Oxygen
• Partner with internal teams and agencies to optimize checkout, payments, merchandising, and personalization
• Define KPIs and success metrics; measure and iterate to improve engagement and conversion
• Serve as the central liaison between business, design, engineering, and agency partners
• Deliver conversion-driven digital experiences aligned with prAna’s brand values and Columbia Sportswear Company’s strategic goals

• Define product requirements, write user stories, and create clear documentation
• Turn roadmap priorities into shipped features for the customer-facing Atlas product
• Partner with Engineering on phased modernization while balancing new features against technical debt
• Coordinate across Engineering, Experience Design, Customer Experience, Salesforce, Implementation, Marketing, and Leadership teams
• Translate between technical and non-technical audiences and drive alignment when priorities compete
• Collaborate with UX from discovery through delivery to shape intuitive, design-forward experiences
• Leverage GitHub Copilot and CLI tools to prototype flows, synthesize research and complex data into specifications, and conduct initial logic reviews
• Open small exploratory pull requests for copy, configuration, flags, and documentation
• Work with Engineering on APIs, data structures, integration points, data feeds, partner platforms, and Salesforce-sourced data
• Track performance, define success metrics, and partner with Marketing and Product Enablement on go-to-market for new features

• Own the Unify release orchestration roadmap end-to-end, from strategy and prioritization through specification, launch, and iteration
• Define developer-facing AI-native capabilities across the CloudBees platform
• Partner with engineering on release processes, deployment models and strategies, API design, and integrations with existing developer tools
• Drive 0-to-1 product initiatives by identifying opportunities, aligning stakeholders, and shipping products
• Own developer experience through clean primitives, documentation, fast time-to-value, and predictable production behavior
• Engage directly with customers to validate problems and test assumptions
• Build credibility as a domain expert with customers
• Represent product vision internally to the C-suite and externally to prospects, customers, and the developer community
• Write product specifications and lead as a player-coach
• Coordinate with engineering, design, go-to-market, and customers

Principal Product Manager

• Lead the product strategy, roadmap, and execution for ZyraTalk within the EverPro product portfolio
• Define and drive the EverPro Voice product line and integrate AI voice capabilities into vertical SaaS products
• Identify and prioritize integration opportunities across customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion
• Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver voice and AI-powered workflows
• Build understanding of home services SMB customers and use voice automation to reduce administrative burden, improve responsiveness, and drive business outcomes
• Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics
• Own product discovery, customer feedback loops, competitive analysis, and market insights
• Drive adoption and commercialization through packaging, positioning, enablement, and expansion opportunities
• Establish KPIs and operating rhythms measuring usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness
• Lead the transition from founder-led product intuition to a scalable product management discipline
• Create the AI voice product vision and actionable roadmap
• Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
• Determine where voice should be embedded into existing workflows versus offered standalone or cross-product
• Prioritize investments across ZyraTalk enhancements, platform integrations, customer-specific needs, and shared capabilities
• Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion
• Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns
• Develop a point of view on the AI voice market, competitive offerings, customer expectations, technical constraints, and opportunities

Lead Product Manager

• Maintain assigned products and manage product planning, requirements, new features, functionality, and integrations
• Build and launch successful B2B SaaS products for enterprise customers and multiple user personas
• Build and bring AI-powered features and products from concept through go-to-market
• Own strategic product direction based on commercial rationale and customer insights
• Coordinate feature launches, including testing, documentation, training, customer communication, and adoption measurement
• Gather, organize, and prioritize product ideas and feature requests
• Maintain product roadmaps and design product enhancements
• Create product artifacts including opportunity briefs, roadmaps, product specifications, user stories, wireframes, and customer-facing documentation
• Lead, motivate, and develop engineering and design team members
• Conduct industry research, competitive reviews, customer analysis, and market sizing
• Lead customer discovery sessions, beta programs, and user research with legal professionals
• Represent Actionstep at webinars and industry conferences
• Build relationships with internal and external stakeholders, customers, and partners
• Contribute to product planning, process improvement, professional development, and department culture
• Follow health and safety procedures and undertake other reasonable duties