Sales

• Execute the partner-sourced and partner-influenced CCaaS revenue plan across EMEA and APAC
• Convert market insight into repeatable partner go-to-market motions
• Recruit, onboard, and scale CCaaS partners, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances
• Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions
• Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners
• Coordinate with Zendesk account teams and partner sellers to increase win rates and deal velocity
• Develop repeatable onboarding, enablement, packaged offerings, and service-led plays
• Communicate Zendesk’s AI and CCaaS strategy to partners and customers
• Maintain partner pipeline health, forecast accuracy, and regular performance reviews across EMEA and APAC
• Escalate opportunities and risks through appropriate internal cadences
• Collaborate with Sales, Marketing, Product, Solutions Consulting, and Customer Success teams
• Share regional and partner feedback with Product and Engineering to shape the CCaaS and AI roadmap

Explore Principal Partner Sales Executive at Zendesk. Review requirements and application details.

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