Salesforce Analyst

• Lead discovery workshops, interviews, and process design sessions across cross-functional business units
• Author user stories, functional specification documents, process swim-lane diagrams, and UX wireframes for technical and executive audiences
• Define solution architectures across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud
• Establish requirements for Tableau, including Tableau Pulse metric-driven analytics, and integrated Slack conversational workflows
• Evaluate custom versus declarative configurations in Salesforce Flow Builder to protect system scalability
• Collaborate with onshore/offshore development and QA teams to validate technical deliverables against business logic
• Lead User Acceptance Testing, including script creation, execution, and stakeholder sign-offs
• Provide functional direction and review guidance to junior Business Analysts
• Support IT governance, release management strategies across seasonal Salesforce updates, and operational support
• Optimize GAF’s Lead-to-Cash process and shape Salesforce and Analytics platform strategy

Explore Senior Business Analyst - Salesforce at GAF. Review requirements and application details.

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