ServiceNow

• Support companies in implementing ServiceNow solutions, from initial scoping through technical and functional administration
• Translate business needs and requirements into configuration and functionality specifications
• Define the technical solution on the ServiceNow platform while adhering to the tool’s standard capabilities
• Support change management initiatives: impact analysis, training materials, training for key users, and deployment support
• Perform or delegate configuration, potential development work, and unit testing
• Lead requirements workshops and challenge existing processes
• Deliver technical and functional designs
• Formalize specifications and prepare technical documentation
• Conduct demonstrations and proof-of-concept (POC) activities
• Manage the resolution of defects
• Prepare solutions for production deployment

Explore Technical-Functional Consultant, ServiceNow at Onepoint. Review requirements and application details.

Technical-Functional Consultant, ServiceNow

• Define the target ServiceNow architecture, including multi-instance architecture, security, integrations, data, and CMDB
• Design modular solutions across ITSM, ITOM, CRM, CSM, and HRSD based on business needs
• Ensure the performance, security, and scalability of solutions
• Lead platform governance
• Oversee Delivery teams, including solution designers, developers, and administrators
• Challenge user stories and make decisions regarding customization requirements
• Clearly communicate architectural decisions, as well as risks and impacts
• Deliver internal training to develop team capabilities
• Contribute to strategic transformation, governance, program management, and change management engagements

Explore ServiceNow Architect at Onepoint. Review requirements and application details.

ServiceNow Architect

• Define the target ServiceNow architecture: multi-instance architecture, security, integrations, data, and CMDB
• Design modular solutions across ITSM, ITOM, CRM, CSM, and HRSD based on business needs
• Ensure solution performance, security, and scalability
• Lead platform governance
• Oversee Delivery teams, including solution designers, developers, and administrators
• Challenge user stories
• Make decisions on customization requirements
• Communicate architectural decisions, as well as risks and impacts
• Deliver internal training to support the team’s skills development

• Support companies in implementing ServiceNow solutions tailored to their needs, from initial scoping through technical and functional administration
• Translate business needs and requirements into specifications for configuring the target solutions and their functionalities
• Define the technical solution to be implemented on the ServiceNow platform, adhering as closely as possible to the platform’s standard capabilities
• Support change management initiatives, including impact analysis, training materials, training for key users, and deployment support
• Perform or delegate configuration, potential development work, and unit testing
• Lead requirements-scoping workshops and challenge existing processes
• Design technical and functional solutions
• Formalize specifications and write technical documentation
• Deliver demonstrations and proofs of concept (POCs)
• Manage defect resolution
• Prepare releases for production

Explore ServiceNow Technical-Functional Consultant at Onepoint. Review requirements and application details.

ServiceNow Technical-Functional Consultant

• Support organizations in implementing ServiceNow solutions, from initial scoping through technical and functional administration
• Translate business needs and requirements into configuration and functional specifications
• Define the technical solution on the ServiceNow platform while adhering to the platform’s standard capabilities
• Support change management initiatives, including impact analysis, training materials, training key users, and deployment support
• Perform or delegate configuration, potential development work, and unit testing
• Lead workshops to define requirements and challenge existing processes
• Deliver technical and functional design
• Formalize specifications and write technical documentation
• Conduct demonstrations and proof-of-concept (POC) activities
• Lead defect resolution and prepare solutions for production release

• Define the target ServiceNow architecture, including multi-instance architecture, security, integrations, data, and CMDB
• Design modular solutions across ITSM, ITOM, CRM, CSM, and HRSD based on business needs
• Ensure solution performance, security, and scalability
• Lead platform governance
• Manage Delivery teams, including solution designers, developers, and administrators
• Challenge user stories and arbitrate customization requirements
• Contribute to strategic scoping engagements, Data & AI roadmaps, governance initiatives, transformation program management, and change management
• Design and deploy concrete, industrialized solutions to transform clients’ practices and usage