ServiceNow

• Establish and run the ServiceNow Field Service Management practice within iTech AG’s Solutions organization
• Serve as principal solution architect for Intelas’ Next Generation CMMS program
• Own technical standards, reference architectures, design patterns, delivery quality, and reusable FSM capabilities across iTech AG engagements
• Conduct design and code reviews, project health checks, and escalation support
• Build reusable accelerators, scoped applications, integration patterns, demo environments, estimating models, and delivery playbooks
• Lead technical discovery, client workshops, solution shaping, level-of-effort and staffing estimates, proposals, orals, and demonstrations
• Partner with Business Development and Solutions leadership on FSM offering development and go-to-market strategy
• Set technical direction, mentor architects and developers, define certification expectations, and participate in hiring evaluations
• Advise on FSM staffing and resource allocation
• Own FSM enablement, certification paths, training plans, and knowledge sharing
• Track ServiceNow FSM and EAM roadmaps and translate capabilities into offerings and client roadmaps
• Support ServiceNow partner relationship, product specializations, enablement, tier advancement, and joint pursuits
• Own end-to-end Intelas CMMS architecture across FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist
• Author and maintain the Technical Solution Document, including architecture diagrams, data model, integration patterns, and security model
• Architect and lead Work Order Management, Task Management, Scheduling and Dispatch, mobile workforce, customer self-service, inventory, asset management, route optimization, and resource coordination
• Configure work order lifecycles, dispatch models, assignment rules, workflows, technician skills, scheduling, overtime approvals, and customer-facing outputs
• Support service requests, appointment booking, ticket visibility, scheduling preferences, customer communications, portals, and Virtual Agent experiences
• Design mobile field service experiences with offline functionality and mobile work execution
• Configure time tracking, labor tracking, field activity reporting, collaboration, ETA notifications, reminders, and job status updates
• Design and govern integrations with OEM manuals, utilization data, RFID/RTLS, shipment tracking, recall vendors, customer SSO, and Snowflake
• Support EAM configuration and data migration, including asset hierarchies, preventive maintenance, parts/inventory, tables, PMs, and checklists
• Support Clinical Device Management workflows and AI-assisted use cases
• Build complex custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations
• Participate in Agile/Now Create ceremonies and maintain TSD updates each sprint
• Lead code and design reviews, enforce platform best practices, support upgrades and performance optimization, troubleshoot defects and production issues
• Ensure compliance with data governance, quality/compliance, and platform security requirements
• Contribute to documentation, knowledge transfer, operational readiness, change management, and end-user adoption

ServiceNow FSM Practice Lead

• Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and governance standards
• Support and enhance existing ServiceNow capabilities, including ITSM and related production modules
• Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations
• Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities
• Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding
• Configure SPM data models, workflows, and reports for portfolio prioritization, financial tracking, and performance management
• Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions
• Align SPM configurations with out-of-the-box functionality and ServiceNow best practices
• Support SPM data migration, configuration refinement, and adoption activities
• Work with business analysts, architects, project managers, and federal stakeholders
• Follow platform governance, change management, and quality assurance processes
• Provide technical input during requirements discussions
• Support technical design artifacts and configuration guides

ServiceNow Developer – SPM

• Provide expert guidance on ServiceNow capabilities, customization options, and best practices
• Lead the design and architecture of ServiceNow solutions aligned with client requirements
• Identify and solve potential technical challenges
• Support delivery of ServiceNow solutions and provide technical oversight
• Ensure implementations follow ICF and ServiceNow standards and processes
• Oversee ServiceNow integrations with other systems and applications
• Ensure data consistency and integrity across platforms
• Conduct performance analysis and optimize ServiceNow and integrated solutions
• Address performance bottlenecks
• Design quality assurance plans and ensure technical deliverables meet quality standards
• Work with project managers to keep projects within scope and timeline
• Communicate project status with practice leadership and clients
• Support deployment registrations to maintain ServiceNow partner status
• Design security plans and ensure compliance with security requirements
• Create technical documentation, architecture diagrams, design specifications, and implementation guidelines
• Contribute to the knowledge base and lead knowledge-sharing sessions
• Stay current on ServiceNow, integrated technologies, tools, and industry trends
• Build and maintain strong client relationships
• Mentor and coach ServiceNow professionals and tailor growth plans
• Foster relationships between ICF, ServiceNow, and clients
• Develop client roadmaps for new ICF services and ServiceNow license opportunities
• Present proposed solutions to potential clients
• Collaborate with proposal teams and create technical proposals and oral presentations

ServiceNow Architect

• Design, develop, configure, and implement ServiceNow applications, modules, and enhancements
• Work independently and collaboratively as a senior member of a technical delivery team
• Support multiple ServiceNow instances and domains for internal and external customers
• Participate in Agile/Scrum ceremonies and contribute to iterative development efforts
• Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices
• Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions
• Develop and maintain custom ServiceNow functionality, workflows, and integrations
• Create and maintain Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows
• Support deployment and rollout activities for new applications and enhancements
• Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability
• Ensure solutions align with security, governance, and federal compliance requirements
• Contribute to documentation, knowledge transfer, and continuous process improvement initiatives

Senior ServiceNow Developer

• Design, develop, configure, and implement ServiceNow applications, modules, and enhancements
• Work independently and collaboratively as a senior member of a technical delivery team
• Support multiple ServiceNow instances and domains for internal and external customers
• Participate in Agile/Scrum ceremonies and contribute to iterative development efforts
• Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices
• Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions
• Develop and maintain custom ServiceNow functionality, workflows, and integrations
• Create and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists (ACLs), Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows
• Support deployment and rollout activities for new applications and enhancements
• Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability
• Ensure solutions align with security, governance, and federal compliance requirements
• Contribute to documentation, knowledge transfer, and continuous process improvement initiatives

• Support day-to-day development and enhancement of Accenture Federal Services applications on the ServiceNow platform
• Develop and configure ServiceNow applications
• Develop reports and perform data migration where applicable
• Perform custom development and third-party integrations as required
• Carry out unit testing and defect resolution
• Migrate changes through to production
• Assist with technical design and documentation for solutions
• Collaborate with internal stakeholders and team members to build ServiceNow solutions aligned with business requirements

ServiceNow Developer

• Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including case management, service operations, knowledge management, customer portals and experience components, request and entitlement management, and digital engagement and self-service capabilities
• Support customer and mission support workflows that improve case resolution and service delivery
• Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
• Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub
• Support implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
• Configure and maintain AI-powered features including case summarization, recommended responses, knowledge generation, search augmentation, conversational experiences, and Virtual Agent enhancements
• Assist with AI operational processes related to access controls, data protection and privacy, human review and approval processes, and AI performance monitoring
• Participate in testing, validation, and sustainment activities for AI-enabled capabilities
• Follow established governance and security processes for Now Assist and Generative AI capabilities
• Support responsible AI practices, data classification and handling, user access controls, change and release management, and audit and compliance activities
• Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements
• Support day-to-day ServiceNow CSM and Now Assist operations
• Monitor application health, performance, and AI feature effectiveness
• Troubleshoot and resolve availability, access control, AI capability, integration, knowledge, and search performance issues
• Support upgrades, patching, release management, and backup and recovery activities
• Maintain operational documentation, workflows, and standard operating procedures

Senior ServiceNow CSM – Now Assist Engineer

• Envision, design, and implement new ServiceNow low-code platform features based on prioritized product backlogs
• Collaborate with developers and engineers in an Agile environment to modernize customer applications
• Bring innovative solutions to challenging problems through brainstorming and use of internal and external resources
• Build service requests, request items, and tasks using workflows
• Manage data flows from customers to support teams delivering services
• Lead or contribute to ServiceNow deployments, development, configuration, and administration
• Unit test developed features, including edge cases, and conduct peer code reviews
• Participate in User Story grooming, Sprint Planning, retrospectives, and other Agile meetings
• Deliver client presentations during Sprint demos and coordinate with intersecting teams
• Participate in implementation architectures for digital solutions, frameworks, and accelerators
• Share best practices through internal knowledge-sharing sessions and draft white papers
• Build proofs of concept and create technical solutions for internal applications as needed

Lead Consultant, ServiceNow

• Support ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine ServiceNow applications
• Maintain ServiceNow platform stability and usability across production and non-production environments
• Perform application maintenance, performance monitoring, error identification, and remediation
• Manage internal and external stakeholders
• Manage ServiceNow instance security, including users, groups, administration, and access control lists
• Initiate health scans and track remediation findings
• Develop automation scripts for ServiceNow deployment and operations
• Draft Design/Build/Manage solutions defining scope, timelines, assumptions, and dependencies
• Lead technical aspects of ServiceNow implementations
• Provide technical guidance during workshops and assist with creating and refining stories
• Configure the ServiceNow platform during sprints when required while sharing best practices
• Design and communicate technical architecture blueprints aligned with business outcomes
• Translate business information and technical requirements into architectural blueprints
• Engage Enterprise Architects to position ServiceNow as a digital transformation platform standard
• Facilitate workshops and meetings to gather requirements, present and validate solutions, and test interpretations of client needs
• Demonstrate workflows across at least two key ServiceNow areas
• Drive process optimization, efficiency, and productivity through automation
• Mentor less experienced colleagues
• Contribute leading practices, standards, and ServiceNow thought leadership
• Identify and develop strategic technical opportunities supporting business growth
• Review and approve technical architecture designs for best-practice, upgrade, security, and governance compliance
• Lead Technical Review Boards and oversee release management, update set reviews, deployment readiness, and production approvals
• Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations for security, performance, and maintainability
• Collaborate with developers and engineers in an Agile environment to modernize customer applications using low-code solutions

Senior Architect, ServiceNow

• Envision, design, and implement new features using the ServiceNow low-code platform based on the prioritized product backlog.
• Solve challenging problems through innovative thinking, peer brainstorming, and use of internal and external resources.
• Build service requests from requirements, including requests, request items, and tasks using workflows.
• Manage data flows from customers to support teams providing services.
• Lead or contribute to ServiceNow deployments.
• Unit test developed features, including edge cases, and conduct peer reviews of developer code.
• Participate in Agile meetings, including User Story grooming, Sprint Planning, and retrospectives.
• Deliver client presentations during Sprint demos and coordinate meetings with intersecting teams.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators.
• Participate in company knowledge-sharing sessions, socialize best practices, and draft white papers as applicable.
• Build proofs of concept and create technical solutions for internal applications as needed.
• Collaborate with developers and engineers in an Agile environment to modernize customer applications using low-code solutions and enhance the ServiceNow platform.

ServiceNow jobs in Virginia

ServiceNow FSM Practice Lead

ServiceNow Developer – SPM

ServiceNow Architect

Senior ServiceNow Developer

Senior ServiceNow Developer

ServiceNow Developer

Senior ServiceNow CSM – Now Assist Engineer

Lead Consultant, ServiceNow

Senior Architect, ServiceNow

Senior Consultant, ServiceNow