Solutions Engineer

• Serve as a trusted technical advisor throughout the sales process
• Work closely with the sales team and prospective customers
• Conduct discovery sessions
• Deliver tailored product demonstrations and presentations
• Address technical questions
• Provide expert insight into how Seeq’s advanced analytics platform solves industrial challenges
• Partner with Account Executives to align Seeq’s capabilities with customer goals
• Provide technical guidance through discovery, solution design, and proof-of-value engagements
• Develop and refine demo assets, reusable content, and pre-sales best practices
• Provide customer feedback to Product Management and Engineering
• Position Seeq effectively based on industry trends, use cases, and competitive offerings
• Document solutions, success stories, and lessons learned
• Help develop industry-specific value propositions and solution accelerators for chemicals, mining, process manufacturing, and related industrial markets
• Collaborate with the Director of Solutions Consulting and cross-functional teams

Senior Solutions Consultant – APAC

• Serve as a trusted advisor to GitLab prospects and customers in the ANZ region
• Explain how GitLab's AI-powered DevSecOps platform addresses technical requirements and business objectives across the software development lifecycle
• Guide organisations through digital transformation from planning through monitoring
• Lead technical discovery, demonstrations, validation, solution design, proofs of concept or value, workshops, tenders, audits, and value stream assessments
• Collaborate with Account Executives and regional sales teams across ANZ on account strategies for customer acquisition and expansion
• Build relationships with technical practitioners and business leaders and help them become GitLab advocates
• Advise customers on software development, CI/CD, security, and cloud practices
• Share customer feedback, use cases, and competitive insights with Product Management, Engineering, Sales, and Marketing
• Create reusable technical examples, best-practice guidance, and customer and partner collateral
• Invest in ongoing learning, mentorship, and knowledge sharing

Senior Solutions Architect

• Proactively identify complex, high-impact, aging or repeatedly escalated cases.
• Take end-to-end ownership of difficult issues, from diagnosis through resolution and follow-up.
• Clear the critical aged backlog and bridge Support, Sales, Professional Services, Customer Success, Product and Engineering.
• Communicate clearly with customers through sensitive, ambiguous or technically complex situations.
• Analyse recurring and high-impact issues to find root causes.
• Drive underlying fixes with Product and Engineering to remove whole classes of problems.
• Provide structured, evidence-based customer-case feedback into the product roadmap.
• Develop workflows, internal tools, AI-assisted processes, routing rules and self-service solutions.
• Deliver enterprise-grade solutions for complex, high-value customers.
• Partner with AI and automation engineering to improve diagnostics, tooling and resolution paths.
• Validate that automations improve customer outcomes.
• Create reusable playbooks, decision trees and knowledge-based content.
• Coach the team on new issue types and tools.
• Track recurring themes and systemic risks and communicate them to leadership.
• Measure improvements in resolution time, repeat contacts, escalations, CSAT and ticket volume.
• Maintain a prioritised backlog of automation and improvement opportunities.

Senior Solutions Engineer

• Lead SAP S/4HANA Public Cloud FICO solution architecture across finance transformation, implementation and optimisation programs
• Translate finance strategy, statutory requirements, business processes and reporting needs into fit-to-standard SAP Public Cloud solution designs
• Provide architectural guidance across Financial Accounting and Management Accounting
• Facilitate fit-to-standard and design workshops with clients and stakeholders
• Own and contribute to solution design documentation, process flows, configuration principles, decision papers, integration requirements and architecture artefacts
• Ensure finance solution designs address integration, master data, migration, reporting, security, controls, compliance and operational support requirements
• Work with functional consultants, technical teams, developers, test teams and delivery leads through build, test, cutover and deployment
• Review configuration, extensibility and enhancement decisions for alignment with approved architecture, SAP Public Cloud standards and clean-core principles
• Support project governance by identifying risks, dependencies, design issues and opportunities for simplification, automation or process improvement
• Support pre-sales, estimation and proposal activity requiring SAP S/4HANA Public Cloud finance architecture input
• Contribute across discovery, fit-to-standard workshops, solution architecture, configuration alignment, integration design, testing support, data migration readiness, deployment governance and ongoing solution improvement

SAP S/4 HANA FICO Solution Architect

Lead Data Solution Architect

• Provide solution architecture leadership for Ecommerce and Digital Engineering platforms
• Ensure solutions align with business objectives, enterprise architecture principles and technology strategy
• Define and maintain scalable, secure and sustainable architecture approaches for digital platforms, customer experiences, integrations and supporting services
• Collaborate with business stakeholders, product teams, engineering teams and enterprise architecture to translate requirements into technology solutions
• Provide technical guidance and architectural oversight from concept and design through implementation and production support
• Assess technology options and recommend solutions balancing business value, feasibility, scalability, risk and cost
• Partner with Engineering Managers and technical leads to support delivery and resolve complex technical challenges
• Collaborate with technology vendors and delivery partners to evaluate solutions and review technical proposals
• Provide technical leadership and mentoring to engineering teams and improve architectural capability
• Report to the Head of Architecture within the IT team

Solution Architect – Digital Engineering

• Accelerate partner-sourced and partner-influenced revenue across the APAC region
• Design and deliver structured partner enablement programs covering workflow mapping, narrative decks, AI Agents, AI workflows, business process mapping, and competitive positioning
• Coach partners on discovery, demos, solution design, and pricing
• Drive partner certification and self-sufficiency across APAC
• Serve as technical lead on partner-sourced deals from discovery through proof of concept to post-sales handoff
• Coach partners to run standard deals independently and connect activities to partner-sourced and partner-influenced revenue outcomes
• Support Account Executives on strategic direct opportunities, leading discovery, solution design, demos, and technical evaluations
• Lead technical demonstrations and deep-dives for prospective partners and support partner recruitment
• Elevate existing partners by showcasing new platform capabilities that expand their practice opportunities
• Enable partners to identify, scope, and sell Certified Agent opportunities
• Deliver AI transformation workshops and act as the regional bridge between the internal AI/Agent team and partner ecosystem
• Lead or support partner-driven workshops, in-market tours, and executive dinners
• Develop enablement content and contribute to partner case studies and proof points
• Support partner-owned billing, procurement, and renewal workflows
• Enable partners on expansion motions and coordinate with Professional Services on co-delivery oversight and escalation paths
• Collaborate with Professional Services, Customer Success, Product, Engineering, and global Solutions Engineering teams
• Resolve technical questions, assist with RFPs, and feed partner insights into product and process improvements

Strategic Solutions Engineer

• Develop and deliver comprehensive training programs on Copeland’s products and technologies to end users, wholesaler staff members and contractors
• Create and maintain training materials, presentations, handouts and technical documentation
• Collaborate with wholesaler staff to administer on-site training sessions at branches for contractors and end users
• Collaborate with product management and marketing teams on product launches and updates
• Evaluate training effectiveness through participant feedback and performance assessments
• Monitor industry trends, technological advancements and best practices
• Participate in industry events and tradeshows
• Share knowledge and experiences internally
• Collaborate with account owners to develop HVACR and cold-chain solutions, including CO2 solutions, tailored to customer needs
• Analyze customer requirements and business objectives to design tailored system architectures
• Integrate offerings into cohesive end-to-end solutions
• Create technical specifications and solution designs ensuring scalability, performance and efficiency
• Conduct technical discovery sessions with contractors
• Develop and present solution proposals, including technical designs, ROI analyses and implementation roadmaps
• Participate in internal account planning and identify solution-selling opportunities
• Support upsell, cross-sell and new-customer acquisition opportunities
• Provide support to customers outside Australia/New Zealand as needed
• Perform related duties assigned by the Supervisor

Technical Trainer – Solution Architect

• Lead a high-performing team responsible for sales growth, strategic customer partnerships and commercial outcomes across the Autonomous Haulage Solutions portfolio
• Identify market opportunities and develop and execute sales strategies aligned with business growth targets
• Lead and develop a regional sales and global support team to achieve revenue and profitability objectives
• Build and maintain relationships with key customers, stakeholders and industry partners
• Drive operational improvements and support resolution of customer issues
• Monitor sales performance, forecasts and business metrics
• Lead commercial negotiations, pricing strategies and contract discussions
• Collaborate with cross-functional teams to deliver customer-focused automation solutions
• Establish training and development programs to strengthen team capability and performance

Solutions Manager

• Lead solution architecture activities for End User Services and modern workplace technology initiatives
• Develop options analysis and solution recommendations across mobile device management, unified communications and device deployment platforms
• Assess existing solutions, vendor capability and future state options to support consolidation and informed decision-making
• Support analysis of device procurement models, including buy versus lease options, provisioning approaches and operational support requirements
• Design practical solutions for device imaging, pre-build, Autopilot deployment and readiness for staff use
• Engage with Information Services, vendors, project teams, operational teams and business stakeholders to ensure solutions meet frontline and business needs
• Shape the future state of End User Services technology across Bolton Clarke
• Support technology outcomes that improve connectivity, deployment readiness, supportability and user experience across support centre and business areas