Strategist

• Act as trusted advisor for a portfolio of law enforcement customers
• Help investigators use TRM’s platform to build stronger cases involving money laundering, fraud, and sanctions evasion
• Deliver product onboarding training and broader blockchain and investigative training
• Participate as part of TRM’s instructor cadre
• Bring customer feedback and investigator pain points to Product and Engineering to influence the roadmap
• Partner with Sales, Product, Engineering, and TRM Academy
• Own day-to-day account calls and escalate larger strategic account decisions to team leadership
• Conduct weekly customer syncs and bi-weekly health syncs with the Deployment Strategist team and leadership
• Coordinate with aligned Sales teams on renewal and expansion motions
• Complete asynchronous daily Slack check-ins and maintain detailed documentation
• Run quarterly business reviews and customer webinars
• Provide approximately one weekend per month of on-call coverage, checking Slack and Intercom for urgent customer issues
• Travel a few times per quarter, typically for 2–3 days, for customer visits, trainings, and conferences

Explore Deployment Strategist, Public Sector – Law Enforcement at TRM Labs. Review requirements and application details.

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