Student Advisor

• Serve as a consistent point of contact for online and/or regional-site students from enrollment through graduation
• Build trusting, supportive relationships with new students and sustain them through graduation
• Counsel and coach adult students to overcome barriers to academic and career goals
• Communicate frequently with assigned students by phone and email
• Respond to student questions and requests, typically on the same day
• Advocate for student needs across university departments
• Independently manage an assigned student caseload
• Track student progress toward graduation and report metrics to management
• Analyze student data to improve the student experience and services
• Identify barriers to academic success and develop retention solutions
• Introduce and train students on university systems such as Web Registration and Blackboard
• Communicate and support university academic policies
• Guide students on academic progress, course selection, degree selection, and work/life/study issues
• Coach students on success strategies, overcoming objections, and productive university interactions
• Perform other duties as assigned

Student Success Advisor

• Provide immigration advising and support services for approximately 16,000 international students at ASU
• Interpret immigration regulations for F-1 nonimmigrant status
• Advise F-1 students on Optional Practical Training and serve as a Designated School Official (DSO)
• Monitor regulatory updates and implement changes to operations, forms, and advisement
• Maintain accurate student immigration files, Sunapsis records, and SEVIS records
• Interface with DHS agencies including CIS, ICE, and CBP
• Work with other DSOs to ensure consistent policies and procedures
• Respond to immigration-related communications from academic units, students, government agencies, and the community
• Develop workshops and information sessions on international issues for students, faculty, and staff
• Coordinate assessment efforts in the immigration area of the ISSC
• Assist the Student Advising team with special projects as needed

International Student Advisor – Immigration

• Guide and assist College of Adult and Graduate Studies students toward successful degree completion and educational goals
• Provide quality, Christ-centered advising to enhance academics, spiritual growth, and engagement with the world
• Answer student questions by phone, email, and in-person advising appointments, depending on student location
• Document advising details in student records
• Advise on course registration, financial aid, academic progress, transfer credits, life/school balance, student resources, faculty concerns, and other needs
• Initiate outbound calls to assess early-intervention needs and build advisor/advisee relationships
• Identify obstacles to course completion or registration and challenge students toward continuation and academic excellence
• Analyze, organize, and update reports, spreadsheets, and templates
• Maintain data integrity, efficient student communication, and retention trend reporting
• Interpret and analyze student data to proactively contact students and achieve monthly retention goals
• Partner with other departments to facilitate and process time-sensitive student requests
• Prepare and plan for future blocks and semesters
• Collaborate with colleagues on special projects
• Attend team meetings, training webinars, and conference calls
• Perform other duties as assigned

Student Service Advisor

• Support new student enrollment by partnering with Admissions to answer queries and provide information about programs, costs, and funding options
• Develop and validate estimated financial plans and establish timelines for applicants
• Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and applicable regulations
• Monitor student accounts and guide students on financial eligibility and academic and financial awards
• Analyze student data to identify academic and financial obstacles and collaborate with students to overcome them
• Use data and systems to track enrollment, persistence, and graduation information
• Recommend resources based on student needs, including self-service tools, new student orientation, and online student community participation
• Document and preserve all student interactions in designated institutional systems
• Evaluate complex academic and financial situations using discretion and independent judgment
• Provide proactive advising and support through incoming and outgoing calls, chats, personalized emails, and SMS
• Advocate for students and connect them with resources and support services throughout their academic journey
• Collaborate with faculty, staff, Admissions, and other departments to support student success through graduation
• Meet and exceed service-level metrics

Student Support Advisor

• Support the new student enrollment process in partnership with Admissions
• Answer student questions and provide information about programs, costs, and funding options
• Develop and validate estimated financial plans and establish timelines for applicants
• Advise students on academic, financial, and service-related matters throughout their educational journey
• Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations
• Monitor student accounts and provide guidance on financial eligibility
• Evaluate academic and financial awards to promote positive student outcomes
• Identify academic and financial obstacles by analyzing student data
• Collaborate with students to overcome barriers to success
• Track accurate enrollment, persistence, and graduation information using data and systems
• Recommend resources such as self-service tools, new student orientation, and online student communities
• Document and preserve all student interactions in designated institutional systems
• Evaluate complex academic and financial situations using discretion and independent judgment
• Communicate with students through incoming and outgoing calls, chats, personalized emails, and SMS
• Advocate for students and connect them with resources and support services
• Collaborate with faculty, staff, Admissions, and other departments from application through graduation
• Work toward one-call resolution and meet or exceed service-level metrics

• Support new student enrollment by partnering with Admissions and answering student queries
• Provide information on programs, costs, and funding options
• Develop and validate estimated financial plans and establish applicant timelines
• Advise on academic and Title IV financial aid programs, policies, procedures, and regulations
• Monitor student accounts and guide students on financial eligibility
• Evaluate academic and financial awards to promote positive student outcomes
• Identify academic and financial obstacles by analyzing student data
• Collaborate with students and departments to overcome obstacles and support student success
• Track enrollment, persistence, and graduation information using data and systems
• Recommend resources such as self-service tools, new student orientation, and online student community participation
• Document and preserve all student interactions in the designated institutional system
• Evaluate complex academic and financial situations using discretion and independent judgment
• Communicate with students through incoming and outgoing calls, chats, personalized emails, and SMS
• Meet and exceed service-level metrics in a fast-paced call-center environment