Support Engineer

• Lead, mentor, and guide an AI-first team of internal tool and automation developers
• Schedule and run Jira sprints, manage epics and defects, and drive technical execution and team growth
• Own the tooling and automation roadmap for the technical support experience
• Write, review, and ship Python, TypeScript/JavaScript, and Apex code across web apps, automation jobs, and CRM integrations
• Use AI models, APIs, Gemini, and Claude Code to build internal tools and automated ticket triage, pre-investigation, and resolution workflows
• Own Zendesk administration, architecture, custom development, embedded apps, webhooks, workflows, and routing/SLA logic
• Build integrations and workflows across ServiceNow and Salesforce, including Apex code
• Lead the internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty
• Maintain GCP infrastructure using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform
• Partner with Support leadership, Solutions Support Engineers, Product, and the CTO team to identify workflow bottlenecks and develop tools and automations

Explore Manager, Applied AI – Solutions Support Engineering at Wiz. Review requirements and application details.

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