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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for QAD and Progress products, with strong problem-solving abilities in high-pressure environments. Proficient in database administration, installation, and configuration of ERP systems, alongside effective communication and collaboration skills.
Highest-signal resume keywords
QAD Product InstallationProgress DBA ExpertiseUnix ScriptingSQL KnowledgeCustomer-Centric Problem Solving
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Deliver technical support for QAD and Progress products
- Engage with customers and partners through CRM, telephone, email, and internet-based tools
- Diagnose and resolve complex technical issues and inquiries related to QAD applications and Progress databases
- Perform installations, upgrades, and configurations of QAD products
- Perform Progress or other relational database administration tasks, including optimization, backups, and troubleshooting
- Adhere to company quality standards, processes, and tools
- Manage highly complex and escalated cases
- Create and maintain detailed documentation of issues and resolutions
- Develop training materials and reusable solutions from documented cases
- Share resources globally with customers, partners, and internal teams
- Collaborate with team leads, peers, R&D, and Product Management
- Develop and share training content focused on complex case resolution and technical troubleshooting
- Participate in shift rotations, weekend shifts, and potential on-call coverage to support 24/7 operations
Requirements
What you’ll need- 4+ years of relevant experience supporting enterprise products
- English C1 (conversational is a must)
- Strong problem-solving skills and ability to manage high-priority cases in a fast-paced, customer-centric environment
- Proficiency in debugging and troubleshooting Unix, Windows, internet, and network environments
- Programming knowledge in C, C++, Unix scripting, and Progress
- Expertise in Progress DBA tasks, including database optimization, backup/restore, and performance monitoring
- Strong Linux skills and SQL knowledge
- Experience with QAD product installation, configuration, and administration
- Hands-on experience in ERP support highly preferred
- Experience installing, upgrading, and configuring ERP systems such as QAD, SAP, Oracle ERP, or Dynamics 365
- Experience troubleshooting system-level issues, including performance optimization and configuration challenges
- Experience performing advanced troubleshooting and database management tasks, including backups, restores, and optimization
- QAD PKS or other relevant industry certifications are a plus
- Must be eligible to work in Mexico; visa sponsorship is not offered
Benefits
Comp & perks- Fully remote work in Mexico
- Flexible scheduling through shift rotations
- Weekend shifts and potential on-call coverage
- Opportunities for growth
- Diversity, equity, and inclusion programs
- Equal opportunity employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
C ProgrammingC++ ProgrammingDatabase OptimizationBackup/RestorePerformance MonitoringERP SupportTroubleshootingConfiguration ManagementInstallationAdvanced Troubleshooting
Soft Skills
Problem-SolvingCollaborationDocumentationTraining DevelopmentCustomer Engagement
Tools & Technologies
QADProgressUnixWindowsLinuxCRM ToolsInternet-Based ToolsNetwork EnvironmentsERP SystemsPerformance Optimization Tools
Certifications & Qualifications
QAD PKS Certification
Industry Keywords
Enterprise ProductsTechnical SupportDatabase Administration24/7 OperationsEscalated CasesComplex Case ResolutionDocumentation StandardsTraining Content DevelopmentCustomer SupportVisa Eligibility