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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering technical support for QAD and Progress products, including installation, configuration, and troubleshooting of enterprise systems. Proficient in database administration and optimization, with strong problem-solving skills in a customer-centric environment.
Highest-signal resume keywords
QAD Product InstallationProgress DBA ExpertiseUnix ScriptingSQL KnowledgeProblem-Solving Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Deliver technical support for QAD and Progress products
- Engage directly with customers and partners through CRM, telephone, email, and internet-based tools
- Diagnose and resolve complex technical issues and inquiries related to QAD applications and Progress databases
- Perform installations, upgrades, and configurations of QAD products
- Perform Progress or other relational database administration tasks, including optimization, backups, and troubleshooting
- Adhere to company quality standards, processes, and tools
- Manage highly complex and escalated cases
- Create and maintain detailed documentation of issues and resolutions
- Develop reusable solutions and training materials from documented cases
- Share actionable technical knowledge globally with customers, partners, and internal teams
- Collaborate with team leads, peers, R&D, and Product Management
- Develop and share training content focused on complex case resolution and technical troubleshooting
- Participate in 24/7 support coverage, shift rotations, weekend shifts, and potential on-call coverage
Requirements
What you’ll need- 4+ years of relevant experience supporting enterprise products
- English C1; conversational English is required
- Strong problem-solving skills and ability to manage high-priority cases in a fast-paced, customer-centric environment
- Proficiency debugging and troubleshooting Unix, Windows, internet, and network environments
- Programming knowledge in C, C++, Unix scripting, and Progress
- Expertise in Progress DBA tasks, including database optimization, backup/restore, and performance monitoring
- Strong Linux skills and SQL knowledge for database queries and troubleshooting
- Experience with QAD product installation, configuration, and administration
- Hands-on ERP support experience highly preferred
- Experience installing, upgrading, and configuring ERP systems such as QAD, SAP, Oracle ERP, or Dynamics 365
- Experience troubleshooting system-level issues, including performance optimization and configuration challenges
- Experience performing advanced troubleshooting and database management, including backups, restores, and optimization
- QAD PKS or other relevant industry certifications are a plus
- Must be eligible to work in Mexico
- Visa sponsorship is not offered
Benefits
Comp & perks- Fully remote work in Mexico
- Flexible scheduling through shift rotations
- Weekend shifts and potential on-call coverage as required
- Opportunities for growth
- Diversity, equity, and inclusion program
- Equal opportunity employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
C ProgrammingC++ ProgrammingDatabase OptimizationBackup/RestorePerformance MonitoringERP System ConfigurationAdvanced TroubleshootingSystem-Level Issue ResolutionLinux SkillsNetwork Troubleshooting
Soft Skills
Customer EngagementCollaborationDocumentation SkillsTraining DevelopmentProblem-Solving
Tools & Technologies
CRM ToolsQAD ApplicationsProgress DatabasesUnix EnvironmentsWindows EnvironmentsInternet-Based ToolsNetwork Environments
Certifications & Qualifications
QAD PKS Certification
Industry Keywords
Enterprise ProductsTechnical SupportDatabase AdministrationERP SupportPerformance Optimization